Complaints

This profile includes complaints for PosiGen, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PosiGen, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PosiGen, Inc.

  145 James Dr E Ste 300 Saint Rose, LA 70087-4006

  
• 

  PosiGen Green Grants

  6939 South Choctaw Drive Baton Rouge, LA 70806

• 

  PosiGen, Inc.

  PO Box 4387 Portland, OR 97208-4387

• 

  PosiGen, Inc.

  Po Box 4387 Portland,or, OR 97208

• 

  PosiGen, Inc.

  345 Huntington Tpke Bridgeport, CT 06610-1480

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have stopped receiving a savings due to having Solar Panels. Entergy is not recording electricity sent from "customer to company" as they were when the service started. **************** said its an Entergy problem, Entergy says its a Posigen problem. Posigen supervisors (*****) does not call back, customer service rep who said he would get back to me a month ago (************) does not call or email back. My bill is now for Posigen and Entergy. Saving were guaranteed for a year. In August of last year my Entergy bill was only $18.61. Now my January bill is $$81.12. It has been this ways for months. There is no phone number for their executive offices. The sales rep gave me an email to try, no response. A while back BBB helped me with Posigen which had known my system was not working for a month and did nothing about it, finally they got back to me and reimbursed me. Entergy just gets new customers and does not take care of existing ones. I am 73, ill, and of very limited income. This has to change. Thank you.

  

  Business Response

  Date: 03/01/2023

  Ms. ******,

   

  Sorry you are having an issue. It looks like you contacted our office and we spoke to you each time you reached out. Your system is current working as we have verified that for you remotely. There are two possible reasons for you not seeing credits from Entergy. One possibility is that you are consuming all the power the panels have produced. The other possibility is that their is an issue with Entergy. Entergy will not speak with our team regarding your account. You will need to reach out to them for this matter. If you would like us to join a call with you we would certainly be able to do that. Please let us know how you would like to proceed.

   

  Best,

   

  PosiGen

  Customer Care 

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************

  Entergy says the problem is Posigen. Posigen refuses to address that although my energy consumption is consistent. They say its a Posigen problem. I did speak to customer service who did not even understand what I was talking about. They said they had not been trained in that issue.  A supervisor was supposed to call me but never did.  I also have a guarantee of savings which is not happening. I suspect some problem with connect of solar to Entergy.  The first rep I spoke to told me he Thought (****) that something was wrong on their end and asked for my bill which I sent and he would call me that afternoon or after the weekend. He never called back or responded to emails that I sent.  **************** is not equipped to deal with this.  ********** in the middle of summer my bill was $33 with nearly equal kwh returned to the company.  In October (neigher hot or cold) 0 went back and the charges were $96.74.  I have added no new usage to my small cottage with only one occupant.  Now I will be paying $50 a month to Posigen then to Entergy. Where is the guaranteed savings?  Why does anyone in the company who understands Entergy buyback refuse to speak to me. So saying I spoke to them twice ignores the fact that one time the rep did not get back but felt there was a problem and the second time the rep had no idea what I was talking about and said ***** the supervisor would call me in 24 hours and has not.  There is no phone number for their office, why are they hiding.  
  
   

  
  

  

  Business Response

  Date: 03/01/2023

  Ms. ******,

   

  I understand how frustrating this is and we would love the opportunity to assist. Please give us a call at your convenience and any member of the team can provide you with some guidance.

  I can assure you, your system is working. The Entergy bill that you submitted confirms on Page 2 production and sellback to Entergy. "Customer kWh to Company" reflects the kWh you sold back to the Entergy grid. This means your system produced power and anything that you did not consume in the home was applied as a credit to your monthly bill. There is no issue on PosiGen or Entergy side.

  If you would like to discuss some cost savings tips we can help, as your consumption of electricity has increased from the prior year.

  Best,

  Customer Care

  **********************

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************** you are telling me to call what number? all your numbers go to customer service which if you bothered to read my message don't know what I'm talking about.  What about the guarantee of savings. I am not using more electricity. give me the your number, or the number of the office. This is going in circles. You have no explanation for why no one calls me. ************.  I guess I'll have to file other complaints and post a warning to customers. there is no savings guarantee, no customer service, no one to speak to once a rep tells you they have no idea what you're talking about. 
  
   
  

  

  Business Response

  Date: 03/02/2023

  You can reach PosiGen at ************. 

   

  Thank you,

   

  PosiGen

  Customer Answer

  Date: 03/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]They sent number to customer service., I want the executive offices. I just spoke to supervisor who claimed some other supervisor was supposed to call. She says even though my total cost of electricity is higher if I even get 3 cents back from Electric bill they have fulfilled their guarantee.  That is not what they sold, it is fraud and they should be forced to withdraw their claim or make it perfectly clear they do not guarantee a savings on total cost of electric.  She refused to even check my system or tell me how much Entergy was crediting me for.  Please **** this company for fraudulent advertising. I intend to try to hold this company accountable for fraudulent promises.
  
  Regards,
  
  ***************
  
   
  

  

  Business Response

  Date: 03/06/2023

  Ms. *****,

  I understand your frustration, utility cost can be overwhelming. As we have mentioned before, you are saving. All savings are not listed on your electricity bill. The only part visible on your electric bill is the portion that was produced but not used. Your winter months are the months with the lowest production so you will see far less sell back on your utility bill. For example last month you produced 343 kWh and I listed the other 11 past months below.
  

  According to Entergy your home used 995 kWh from the grid. This number is larger than the number of kWh you used in 2022 indicating your usage has increased from the prior year. The total number you were billed for was 696 kWh. Therefore you got credit for 299 kWh and used the remaining 44kWh produced (If you review your Entergy bill you will be able to confirm).
  

   

  4/2022 - 726 kWh         10/2022 - 537 kWh

  5/2022 - 809 kWh         11/2022 - 334 kWh

  6/2022 - 749 kWh         12/2022 - 298 kWh

  7/2022 - 615 kWh         1/2023 - 309 kWh

  8/2022 - 532 kWh         2/2023 - 343 kWh

  9/2022 - 591 kWh

   Total of **** kWh

  I hope this adds some clarity to your request. 

   

  Best,

   

  *******************************

  Director Customer Care

• Initial Complaint

  Date:02/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Posigen install solar equipment June of 2022 and we have not been hooked up yet. There was a problem with the box because it was Not the right equipment. They promised us at that time that they would get the right equipment in July and we are still Waiting. Our recent update from Eversource is they would complete the work when Posigen ordered the right equipment needed which Posigen has not complied to. Posigen was sent info on what equipment is needed and also called the person in charge of the project, *********************** and he has Not called the person at Eversource so they can complete our hook up. We have been getting excuse after excuse even after Posigen promised us we will be their top priority as of Dec. 26th 2022 but that has not happened!!! This project has been a nightmare so we had no choice but to contact you,BBB. We appreciate any help w can get from you. Thank you.***** and *************************

  

  Business Response

  Date: 03/01/2023

  ********************,

   

  We hear you and understand how frustrating this is. Earning our customer's trust is at the foundation of everything we do. Let us make this right. Give me some time to speak with the team and reach out to you soon.

   

  Best,

  
  Customer Care

  **********************

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Posigen installed Solar Panels in December of 2021. They have not turned them on and are unresponsive to my requests for support and to resolve the issue.

  

  Business Response

  Date: 03/01/2023

  ******************,

   

  We are sorry to hear about your experience with PosiGen so far but I am sure we can get this resolved. I have been unable to locate any recent contact request from you so please take note of our office phone number ************. The concierge team would be able to assist with providing updates as they relate to the installation and permitting. I will have someone from our team provide you with an update.

   

  Best,

  
  Customer Care

  ********************** 

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have called and texts multiple times since December of 2021. The matter has still not been resolved. The solar panels remain inactive. 
  
  Regards,
  
  *************************
  
   
  

  

  Business Response

  Date: 03/08/2023

  ******************,

   

  As I expected, there have been delays from your town to get inspections complete. Once these have been approved we can move forward with the next step but at this point we are waiting. PosiGen will reach out to the town to see if we can get any traction today. Sorry for the delay. If you have additional questions, please reach out to ** at ************ option 4.

   

  Best,

   

  *******************************

  Director Customer Care

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The solar panels we are leasing are malfunctioning and have been for 3 months. We were told that someone would be out to upgrade system so that they would start functioning. No one has done so and we have continued to call and report the issue

  

  Business Response

  Date: 02/27/2023

  Ms. ******,

   

  As you know the cellular towers have decided to upgrade all 3G technology to 5G.  This has nothing to do with PosiGen.  It just means the communication devise is not longer receiving the communication to the PosiGen platform but it does not mean the system is not working.  This is why when you spoke to us we asked you to see if you had sell back on you bill.  The sellback ensure you that your system is working. 

  Since we did not receive a copy of your bill per our request, we are rolling a tech to take a picture to show your system is producing just fine.  It is unfortunate as most meters are on nation backorder and the one you have will not be in till April.  This again is not anything to do with PosiGen only communication is the issue the system is working.  I can email you the photo or have the tech support show it to you when he is there if you like.

  Please let me know.

   

  Thank you for reaching out.

   

  ***********************

   

• Initial Complaint

  Date:02/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting on my solar panel transfer since 3/1/22. It's gotten to the point that I call at least once a month to follow up with the process. Every time I call and asked for an escalation of my situation, I'm told they are notating my account but never let me speak to a supervisor (In a meeting). Also on several occasion I get an excuse that the person handling my account no longer works there twice. I've been more than reasonable but now it's about to be a year of waiting.

  

  Business Response

  Date: 02/24/2023

  ************, thank you for providing us with this information. The panel transfer process can be a time consuming one as it can be delayed by a number of factors outside of PosiGen's control, such as permitting. One of our team attempted to contact you this week to provide an update as we are working towards resolving your concern.

  Thank you,

  PosiGen

  Customer Care Team

• Initial Complaint

  Date:02/08/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been over 6months of panels not producing enough electricity. I was told several times they were going send someone out to fix issues but they were backlogged. They are still taking out fot a lease on a system that is broken so in my option this is not a good way to treat customers that are paying.

  

  Business Response

  Date: 02/09/2023

  **************, thank you for your comment. We are happy to report that it appears that this issue has been resolved at this time. Should you have additional concerns please email us at ********************************** .
  Thank you for being a PosiGen customer.
  
  

• Initial Complaint

  Date:01/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar panels were installed on the residence. The cost of the solar panels outweighs the benefit of having them. After several contacts with Posigen, there has been no resolution to the problem. They continue to state that there is no exit out of the contract for the solar panels. They have come to the residence once to adjust some part that supposedly not worked for months. They recently had an additional part shipped to the residence but no one to install the parts. Further we need the panels off the house to replace the roof, secondary to Hurricane *** damage and they want to college $5000 for the removal and then want us to continue the contract. The monthly savings averages approximately **** per month from the solar energy. The cost of the panels is $80.00 per month.

  

  Business Response

  Date: 02/03/2023

  ****************, we are sorry to hear that you are not having a great experience. Maintaining our customers trust is at the foundation of everything we do. We would appreciate an opportunity to resolve this issue. One of our account specialists will be in contact with you within the next 24hrs.

   

  Best,

  Customer Care
  

  Dispute Resolution Team

• Initial Complaint

  Date:01/23/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: August 2022 Nature of Complaint: Failure to Uphold Contractual Obligation Details: Posigen **************** contract provides for the consumer to receive online access to account/system monitoring services once the final installation/connection is complete. The purpose of the online account is to monitor system operation and efficiency. System installation and connection was completed in August 2022. I have been in contact with Posigen many times since that date to request access to my account. To date I have not received access. To date, no one with the company can explain why I haven't been given access. To date, customer service will not refer me to any person higher up for an explanation. I am being billed for this service. The billing is an introductory rate, nonetheless, the contract states I will be given access to account/system monitoring during this time and the the company has failed to do so. I have no idea as to whether or not the system is even functional without access to account/system monitoring services.

  

  Business Response

  Date: 01/24/2023

  **************

  We are sorry to hear that you are experiencing difficulties with your portal access. We are working to get this working properly so you can view your account savings. While we work to resolve your issue, we have provided temporary access to our Solar Edge system where you can connect to review your systems performance. I apologize for any inconvenience that this delay has caused to you. Thank you for allowing our team to assist you.

   

  Best,

  
  PosiGen

  Customer Care

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  
    I do not accept this resolution because it does not address the fact that they have already had 6 months to correct the problem with my account and have not done so. What they are offering me is "piece-mil." What I am asking for is what every other customer is given. Why is my situation so different that it can't be resolved after 6 months? Why can't they explain why they can't provide me with the same standard everyone else is given? I still feel as though I am being given some type of "run around." Tell me when I will have "full access," the same as any other customer. They need to make a concrete deadline for resolving this issue and meet it.
  

  

  Business Response

  Date: 02/07/2023

  **************,

   

  We have spoken to you regarding your questions and scheduled someone to visit your home. Once the meter has been updated in the system you will be able to see your system production.

   

  If you have additional questions please reach our team at ************.

   

  Best Regards,

   

  Customer Care

  Customer Answer

  Date: 02/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I bought my house 2 years ago there was a $13,000 lease on the solar panels from postgen at the time I was told it was $65 a month for the next 10 years, my payment is $65 a month I was told my savings would exceed that monthly payment I.E the savings from the solar panels on my monthly electricity bill. It is now come to my attention that since 2014 the total savings for this home is only $5,071 which is a lot less than $65 a month. Not getting what I was promised

  

  Business Response

  Date: 01/24/2023

  ****************, thank you for providing us with this information. We definitely want you to experience all the benefits of solar. It looks like one of our representatives is in contact with you already and is working towards resolving this concern. Please let us know if there is anything else we can assist with at this time. Thank you for giving us the opportunity to brighten your PosiGen experience!

  Best,

   

  PosiGen

  Customer Care

• Initial Complaint

  Date:01/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Posigen to replace by roof after hurricane ***. I use Posigen for my solar panels on my home, that is why I went with them to replace my roof that was back in July. They finally put the panels back on, after MONTHS OF CALLING, but they have not turned them back on yet and I have been paying the monthly fee For no service, not to mention my high electric bill because they have not turned them back on. I have called and called and called. I was told that they were gonna send me $125 gift card for the inconvenience. never got it. *** sent emails I have called and Im at the point of being frustrated , I would like them to turn the solar panels back on, refund me all of my monthly payments for the months I have not had the solar panels back on and I think they should give me a $500.00 gift card for all of my aggravation, and having to pay high electric bills

  

  Business Response

  Date: 01/20/2023

  *******************, thank you for providing us with this information. We know how important it is to earn your trust as a customer and we appreciate the opportunity to provide service to you. It looks like one of our representatives has been in contact with you already and is working towards resolving this concern. Please let us know if there is anything else we can assist with at this time. Thank you for giving us the opportunity to brighten your PosiGen experience!

  Best,

   

  *******************************

  Director Customer Care

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below

  I would like a credit like I was told I would get for ALL the months I did not have services July 2022 through January 2023. Also, I have had to pay high electric bills due to no solar. There was a gift card for $125.00 that never came/was sent to wrong address given. I would like that along with the $200.00 card I was told they would be mailing me. I have no trust as I have had to call repeatedly to get anything done. I used them to do my roof to AVOID having this problem but, I still ended up having the problem. 

  Regards,
  
  *******************************
  
   

  
  

  

  Business Response

  Date: 01/25/2023

  ******************,

  While I understand your frustration with the amount of time taken to repair, we were able to get your system back up and running. We issued the initial gift card to you in October. **************** provided confirmation that it was delivered to your mailing address. Therefore we are unable to reissue another gift card. I understand you have tenants that live at the property and perhaps they received the payment on your behalf. In terms of the second gift card, we have updated the information in the system to send to your preferred mailing address.
  

  Our team has spoke to you verbally about the options for the down time and you elected and confirmed the gift cards as a satisfactory resolution. The combined total of the gift cards exceed what you have paid in monthly payments for the time your system was down.

  It is our goal to provide savings and great customer service to our customers. I hope we can start fresh from here and work towards regaining your trust.

   

  Kind regards,

  PosiGen

  Dispute Resolution Team

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  First of all, I was told that I was going to get a credit for all the months that I had paid my monthly service fee and did not have service. Secondly, I gave my address where to send a gift card in the first place, but Posigen doesnt seem to be able to do their job properly especially since Ive had to make so many phone calls up to this point which is ridiculous. I want a credit from July until half of January for my monthly service payments. I had called several times asking about the first gift card being sent and was told they were going to be sent out that week; instead of somebody looking in the system and seeing that the gift card was mailed to the incorrect address. My bank account is debited each month in the amount of $45.00 for services not rendered from July 2022 through half of January 2023. Not to mention my high electric bills from not having the solar panels for so many months. I was told by ******************* of PosiGen that I would be getting a credit for all the months that I did not have the solar panels working. I was told this because Im on auto draft by ************. I would like the $200 gift card with a credit for the months that I did not have service. This is my bottom line. Once again Im spending so much time on this when none of this shouldve happened. I was told that by using yall to do my roof that my solar panels will be taken off and put back on faster than if I used a different company. I believe now that Posigen is only responding because I have made this complaint. Otherwise I would probably still be calling Weekly.  As far as $125 gift card that was sent to the wrong address, I asked my tenants and they said nothing was ever received and when I called PosiGen I was told that it was never activated.  I cant believe Posigen is being so ***** when I paid my monthly service fee and did not have service. Posigen needs to do the right thing and send me a total of $325 in gift cards for all of my time and aggravation plus my high electric bills that Ive been having to pay. 
  
  Regards,
  
  *******************************
  
   

  
  

  

  Business Response

  Date: 01/30/2023

  ******************,

  
  I understand your frustration and wish I could do more. We have issued the gift card that we verbally agreed would be satisfactory to compensate you for the payments you made. You were given the option to defer payments but chose the gift card on 1/18/2023. In an effort to compromise I will provide you with a credit for 2 months. If you have any additional questions please let us know.

  
  Kind regards,

  
  PosiGen
  Dispute Resolution Team

  ************