Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck to Orr Nissan south in Shreveport because the pinion gear seal leaking. Covered under warranty. They had my truck for 8 weeks! I got a rental after 5 weeks. I had it one day and it started leaking again. Sent it back for a couple more months. Got it back and the dash lights was on and it didn’t have any power. Sent it back for another month. Got it back and the seal started leaking again. It’s in the shop now with my part on back order for who knows how long. I own a farm and don’t have a truck! Every time I get my truck back, it’s cover in grease from them working on it and not cleaning it. They don’t care that I have no way to go or no way to take care of my farm! I still don’t have a rental! When I do get one, it’s a car. A car doesn’t do me any good on my farm! They just don’t care about the customer at all!! I’m paying a truck note and still having to pay people to work my farm until I get a truck. They have had my truck for 7 of the last 8 months! Worst customer service ever!!! The truck is a lemon and they know it!

  Business Response

  Date: 02/10/2025

  I have looked into Mr. ***** concerns. He has had this truck for almost 5 years. It has had a couple of issues recently, but through no fault of Orr Nissan, the part (rear differential) is on back order. We do not typically give loaner cars for service work, but made an exception to give him something to drive while his is awaiting parts. His truck currently has 59,078 miles. He would have to take it up with Nissan to get clarity on whether or not it qualifies for Lemon Law, which I do not think that it will. Furthermore, the truck was not even purchased at Orr Nissan South. It was purchased new at Orr Nissan in Bossier City. 

  Customer Answer

  Date: 02/11/2025

  
  Complaint: ********
  
  I am rejecting this response because:My complaint is with Orr Nissan. Not just Orr Nissan South. I bought the truck from another dealer that is way closer to my house. Orr Nissan does not have a Diesel mechanic at the dealership where I bought the truck. Or Nissan made me bring it to or Nissan South. It’s in my contract that they are to supply me with the truck or rental vehicle anytime my vehicle is in their shop for an extended time under warranty covered Work. They can’t say they typically don’t give out rental vehicles because the reason I normally don’t get one is because all the rental vehicles are out to other customers that are having problems with their vehicle. This is their third or fourth attempt to fix the same problem. The mechanics at or Nissan south told me last time it needed a new rear end, but the company or Nissan would not approve it. Either way I’m making notes on a $70,000 truck that or Nissan has had for seven out of the last eight months. Eight months is an extremely unacceptable amount of time for me not to have my truck through the fault of my own. I am getting very close to losing my job because our Nissan part is on backorder. My job and my life does not revolve around their parts being on backorder. If it was only a few weeks, I could understand this is stretched on for almost a year one of y’all go a year without a way to go no way to get to work no way to haul feed from my animals at my farm. It’s unacceptable. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/11/2025

  Then the customer needs to take it up with Nissan. If he is unhappy with his truck that was made by Nissan, or if he is unhappy with the parts on backorder (Nissan again), then he needs to call Nissans Consumer affair number. That number is (800) 647-7261. We can not magically make a new part appear. Thank you. 

  Customer Answer

  Date: 02/11/2025

  My mistake. I thought y’all was Nissan! Maybe y’all should take the big sign that says Nissan off of ur building so this mistake isn’t made again. 

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Orr south they spoke to the service dept and explained the problem I was having with my car they explained they would have to run a diagnostics test that would cost $163 and change I said ok. They called me back and said they couldn’t find anything they asked me to come get it and drive it around until it happened again and call them back. I had it pickup we called them back when it happened and they said bring it I explained again and the tec said he’d drive it he said he did it stopped on him he knew the problem and said he could fix it I said ok they charged me $1350.+tax called said it was fixed had me pick it up and on the way home the battery light started flashing I made it home my son drove it less the 5 miles from the house and on his way home it started doing the extra thing that it was doing before the so called repair. I called them back and returned it and at this point was very disappointed because they hadn’t actually fixed my car I’m out of $1650plus tow fee of 3 trips and now the day I need a alternator which they should have known in the first place and wanted to charge an additional $700 plus dollars to replace.. why were they charging me they said they had found the problem and told me for the $1400 my car would be fixed. I believe they charged me for a repair that never happened because the car was doing they exact same thing and this was a way to get more money on top of that I said no I’ll pick my car up I’m not understanding why I have to pay more. A few hours later I received a call from their sales dept offering to purchase my car and wanting to sale me a newer car and asking how much I still owed and was happy to purchase it from me and take out a new sales contract to make more money off me. I’m truly upset I need your help this is not fair how can they get away with this kind of false representation. Why didn’t they know it was the alternator??? They ripped me off

  Business Response

  Date: 02/09/2024

  The customer brought in the vehicle on 10/10/2023 for the original concern of loss of power when driving. On that visit we tested all systems for any errors and did not find any stored in system. We drove the vehicle multiple times and released vehicle to the customer with no problem found. We explained to the customer if it happens again we would not charge any diagnostic fees and look at it further. Customer agreed. Mileage at this visit was 90,399

  On 01/08/2024 the vehicle was towed to us for no start and loss of power while driving. During that visit we performed another system test and found 2 error codes that time.  We found a code for a mass air flow error and an oxygen sensor error. We informed the customer of the needed repairs. Customer agreed to the repairs and we replaced the mass air flow, cleaned and reprogrammed the throttle body. We also replaced the oxygen sensor per her approval. After replacement we performed another system test. We also tested all starting systems. Everything tested ok and no other codes returned on the test drive. We released the vehicle to the customer and she drove away with no error codes or issues. Mileage at this visit was 90,870.

  On 01/29/2024 we received the vehicle for a 3rd time. Customer stated the vehicle would lose power and not start at times. We performed a complete system test and checked for any error codes in the system. We found no error codes in the system and vehicle started with no issues. We test drove the vehicle multiple times that day and never reproduced the issue or concern. We contacted the customer and her associate to inquire about more information. They informed us that the vehicle would drive for some days then act up. We asked the associate if we had permission to drive for further diagnostic. They agreed. We drove the vehicle several times again. That afternoon the vehicle loss power pulling into the dealership on the final test drive. The technician ran a full system test and no error codes were found. He performed a complete starting system test and found the alternator to be faulty at times during the testing. We contacted the customer and informed them of the issue with the alternator having an intermittent issue. To assist the customer we agreed to wave the labor for the install of the alternator if he purchased the part. The associate agreed to the purchasing the part and our service department agreed to wave all labor charges. We ordered the part that afternoon. The following morning the part arrived and we were about to get started on the repair when the customer called and stated they did not want to do the repair anymore because they did not trust us. We agreed to return the part and we released the vehicle back to the customer with no charges. Mileage at that time was 90,926.

  Customer Answer

  Date: 02/13/2024

  Yes they received my car the week of the 1/8 however it took them more then 2 weeks to find  what they said was the problem and then to so called repair the car. I picked the car up that Friday 1/26/24 and in less then 12 hours it had stopped on me doing the same exact things ABS light came on PS light Traction and it stopped pulling finally drifted into a parking lot and the battery light came on and the engine shut down. This was supposed to be fixed so yes I took it back to then on Monday the 29th paying yet another tow fee  expecting them to right their wrong by actually fixing my car at no charge since they had charged me for the repair that apparently they didn’t make  however when they got it they wanted to charge yet another fee   What respectable business does that??? So no I do not trust them to fix my car they are Nissan they should have known all the time that it was my radiator and not all the other expensive services they say they had to preform.. my car is now fixed for less then a third of what the charged me parts and labor and a life time warranty on the part. I believe they should have fixed my car for no extra charge because when I spoke to the gentleman I was told $1350 and my car would be fixed I paid it plus taxes(no including tow fees) and my car was not fixed I wish I had gone on your site the bbb page before I took my car to them I’m out over  $2500. In wasted fees dealing with Orr Nissan South. I think everyone should be aware this is just not right   

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the dealership on 10/09/2023 and got a 2022 Nissan Sentra. *** was my salesperson well really was too much of a flirt rather than doing what he was suppose to do which was sell me a car. Ended up getting the car and started having problems on Thursday 10/12/2023 and it wasn’t even a full 72 hours that I had the car. Took the car back and let them know what was going on with it which it started stalling like it wanted to cut off on me. They said it was the motor mount so they ordered the part and called they self fixed the car. I got in contact with Nissan consumer affairs for possible buy back/trade in. A case was opened and a special contacted me and said it was pending investigation and I would receive a follow in 4 days. She called me that Monday again and said it was still pending (whole time she was contacting orrNissan south to see if they fixed the car yet, she was buying them time to get the car fixed just so they could deny the case which is what happened). On Thursday 10/26/2023 she called me to let me know she talked to the dealership and that they said they fixed it and everything was fine so it was denied. This whole thing was just all about money from salesperson I dealt with to the GM person, to Nissan consumer affairs. Til this day this car still does not ride smooth. This car jerks too bad when putting it in another gear and they just expect you to sit there and deal with it. **** who is Supposingly the GM is such an ******* as well because he did not want to help at all. I went a whole week without even a freaking loaner car. Then in order to get another car they wanted to run my credit again and do the car as a trade in so there for I would have been out of my down payment and my Kia Rio that I traded in. This whole **** dealership is a scam!!!!!! ALL ABOUT MONEY!!!!!!

  Business Response

  Date: 10/27/2023

  There were no issues when she took possession of the car. The car was/is under warranty, so all of her concerns have been fixed. As I explained to her, even new vehicles can have issues, that is why the manufacturer puts a warranty on them. We are not fortune tellers. We can not guess when or even if a car will have issues tomorrow or a year from now. She was not given a loaner because she tried to leave the car here and give it back to the bank. Why would we give someone a car when they tell us they do not want the one that they bought? We would have put hers to the front of the line if she had not given us the keys and told us she did not want the vehicle anymore. Hope this answers any and all questions. Thank you.

• Initial Complaint

  Date:06/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the dealership on Friday, June 23 2023. So me and my husband could purchase a vehicle. Capital one approved us for the car but the finance manager took it up on his self to run my credit through sub prime lenders companies when I already had my own finance company. He did it without my permission and he never apologized to me or my husband. I don’t know what his problem was. Did he think I was less then capable of getting a vehicle? I need some answers from this dealership.

  Business Response

  Date: 06/26/2023

  Our sales manager did think that he was capable of getting the customer a better deal than her Capital One approval. Their credit was not sent do a bunch of subprime banks. It was sent to Ally and once it was declined through them, it cues a passthrough program to some other subprime lenders. There was no malice intent, we were only trying to get the customer the best deal possible. We are sorry for any unintended consequences, and do hope that you will give us an opportunity to continue to earn your business in the future. Thank you. 

  Business Response

  Date: 06/26/2023

  At this point, the only thing we can offer is our most sincere apologies. We do not, nor have we ever stereotyped people. That is an accusation we do not take lightly. Again, we had a signed credit application that allows us to shop for the best rate for the customer. Thank you. 

  Customer Answer

  Date: 06/26/2023

  
  Complaint: 20234728
  
  I am rejecting this response because:
  The business claims they “do not stereotype” the people they serve. Which is a very inaccurate statement, I repeatedly told the salesperson that I was pre approved with my own bank which was Capitol One. I’m not sure if the presumption that I may have been lying about that contributed to them going behind my back to run my credit with multiple lenders but I do know that they weren’t against my wishes after I had provided documents that I had qualified with my personal bank. Id like to thank them for the multitude of inquiries they have had placed on my credit and the lack in interest of taking accountability for their actions. 
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership did not disclose that the vehicle was damaged. Salesperson said the car was not damaged. He said I did not need a Carfax because the car was new with factory warranty. He said the car had been repossessed due to the previous owner’s inability to pay for it. He gave me an Autocheck instead that he said could not be altered. I purchased a Carfax. It showed that the car was damaged. The Autocheck lined up with the Carfax except for the date when the car was damaged. I noticed within a few days that the front bumper was coming apart. I took the car back within five days to see if they would have it repaired. The salesperson told me to take the car to be repaired at the Chevy dealership they use for repairs. The Chevy dealership would not repair the car because it had been damaged and had faulty repairs. They repaired the rear running lights within eight days. I went back and forth to Orr Nissan within the thirty days to speak to the general manager about the issues I had with the car. The sales person would not let me speak to him. He said he already knows that he would not let me get out of the deal. I continued to call and go there to speak with the general manager. They consistently denied my requests. In the process of going back and forth to the dealership, my salesperson suggested I let him fix it under the table. He also hinted that I should damage the car and file an insurance claim. They did not give me the contract on the date of the sale. The finance manager said it would be emailed to me. It never was.I called several times to speak to him about my paper work. I was told that he no longer works there. I finally had to ask them to print it out for me on June 5. I noticed there was an “as is’ waiver in the paperwork. I did not sign this document I never would have purchased this vehicle had I known it was damaged. Due to their unethical practices, I want a refund and no further dealings with this dealership.

  Business Response

  Date: 06/26/2023

  She will not be getting a refund on the car she purchased. We have given her all of the paperwork that she requested. We are not a Carfax dealer, but instead use Autocheck. We gave her all of the information available to us. At this point, this is a he said/she said situation. Why on earth would she think she was buying a "New" Chevrolet from a Nissan store. The car was run through the shop and passed our Used Car Inspection and was awarded a Louisiana State Inspection. Thank you.

  Business Response

  Date: 06/28/2023

  As we have stated in the past, we do not sell "New" Chevrolet products. We have already sent the Autocheck to the customer as requested. It shows no accidents and was a 1 owner at the time she purchased it. Thank you. 

  Customer Answer

  Date: 06/28/2023

  June 28, 2023

  Mr. ****

  I read your response, however I am still requesting to speak with the owner of this company Orr Nissan South. I am available June 29,2023 anytime after 4pm tomorrow evening. I can be reached at ***** ******** ** ****************. I also can meet in person to discuss the matter of my refund. Thank you!

  Have a great day! 

  Sincerely,

  ******* *****

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2022 nissan rogue because it had a recall on the radio and every since that day my radio has not work correctly. I have called numerous times and a technician is never there to work on my truck since October and this is a pain in the but because they want you to work around the schedules but I'm the consumer and the one with the car note. I have worked with a couple of the services people there but every one of them keeps giving me the run around about my truck and it's said can you just fix my radio thank u . I have about 17000 miles on it and the warranty for the radio goes out at 36000.

  Business Response

  Date: 04/04/2023

  I have emailed Mrs. ***** in response to this complaint. I have given her some options to have the vehicle diagnosed under warranty. Mrs. ***** has not reached out to me at any point about this issue. We can undoubtebly fix her issue however it will have to be within buisness hours with a scheduled appointment or unscheduled as long as she can drop off the vehicle an early morning. I will be able to diagnose and order her parts in the same day and I have offered to have my courtesy driver drop her off anywhere withing the Shreveport or Bossier City area. I am awaiting her response.

  Customer Answer

  Date: 04/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a car from Orr Nissan Shreveport, this is my first vehicle. They have me on GAP and some warranties they said I couldn't use. A couple weeks after my VW Jetta a/c went out, they refused to help and even hung up on me. So me and my 2 year old daughter have been without a/c since I've had it. Today my starter just went out. This is ridiculous im 20 years old trying to work so I can provide for me and my child. I went to the dealership to get taken care of instead they sold me a lemon. I worked hard to get a 700 credit score and now if I want to trade this it will destroy my credit. This isn't fair. I got this car in March and the a/c nor starter is working.

  Business Response

  Date: 08/18/2022

  Business Response /* (1000, 5, 2022/07/20) */ We have talked to Mrs. **** several times about her VW Jetta. She does have warranties that will take care of her A/C and Starter. Service has explained that the items to be done on her Jetta is something that VW would need to do at their dealership due to VW certified tech work. It was never intentional for this vehicle to have any problems, it went through our service department as all of our used and new for Louisiana State Inspection. Everything was working properly with the used Jetta when we sold it to Mrs. ****. It's our understanding that when she went to check to see if VW would do the work that she would need to have it there for several days, and would be out of transportation. We get that this is an inconvenience to anyone that just purchased a car, new or used. We will not be able to provide any transportation if she elects to use VW for the warranty work. We did look into the warranty paperwork and see that the a/c is covered for sure. Warranty states: AIR CONDITIONING: Compressor; clutch and pulley; condenser; evaporator; receiver-drier; refrigerant valves; accumulator; idler pulley and bearings; orifice tube; temperature control panel and module; heater control valve and heater core ELECTRICAL: Alternator; starter motor; starter solenoid; starter drive; alternator voltage regulator; power window motor; power seat motor; wiper motors; distributor; manually operated switches; coil; horn relay; electronic ignition module; rear window defroster (except for physical damage); rear window heating relay; power door lock and actuator; convertible top motor; power antenna motor and mast drive cable; electronic fuel injection sensors, control unit and injectors; electronic transmission control module; gauges; stereo or audio equipment; cruise control components; sunroof motor; mirror motors; wiper washer pump and motor; combination entry system transmitters please reach out to us if any Paperwork of said warranty needs to be emailed.

• Initial Complaint

  Date:05/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/9/2022, I purchased a 2012 Buick Verano. On the same day of purchase the vehicle cut off, and it was taken back to service, then brought back to me. It was explained to me that the problem was fixed. Less than three weeks the car stopped on me again. ***** Wells stated to have vehicle towed to GMC. GMC informed to me that the engine was bad.Then ***** informed me to call Fore-site warranty. The adjuster said that the engine would have to be broken down to see what caused the engine to go bad. GMC stated that if the engine was broken down that it will be $1700. I confirmed the break down. After break down , the adjuster stated that the engine was pre-existing. They also stated that the vehicle did not have any maintenance done on it and the oil had not been change. The adjuster stated that they were calling Orr Nissan to let them know that they are not paying and that was on dealership. I reached out and went to visit store manager, ***** Wells. General Store Manager, ******* Jones, and General Manager, ***** Sedrick. I asked all to replace the vehicle, fix vehicle, or give me my $3000 down payment back. They all refused but tried to re- run my credit and ask for a $4500 down payment on an Ford Expedition truck. This was a bogus deal and they just took my money and said to **** with me. After adjuster contacted Orr Nissan, they began getting a lot of used vehicles off of their lot to cover up their wrong doing to customers. My family has purchased several new vehicles with Nissan and can't believe that we could not resolve this issue. All three management refused to give me the contact information for the owner of Nissan. Since March 6, 2022, I've lost my job with no transportation for work. I'm behind on my bills with very little income. Thank You; UNSATISFIED CUSTOMER

  Business Response

  Date: 06/22/2022

  Business Response /* (1000, 5, 2022/05/31) */ We have talked with ******* many times about the issues and situation of her car. The vehicle we sold ******* went through all the proper services before it was ever offered for sale to the public. It is unfortunate that this happen to her car. We offered to look at trading her in at both locations in trying to help the best way possible. In regards to trading her in we could not complete a deal to the customers liking. As we cannot just replace the Buick with another car, trading in was the best option, yes it would have more down payment involved due to such a quick turn around. We will not be offering any refunds. Consumer Response /* (3000, 7, 2022/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Repair Estimate Service Advisor **** Matranga (881) *********@mikemorgan.com PREPARED FOR ******* ****** (XXX) XXX-XXXX Date 06/06/XXXX XX:XX PM 2012 Buick VERANO VIN 1G4PP5SKXCXXXXXXX Mileage 102,543 RO# XXXXXXX Service Name Price Primary: 3000 - DRIVABILITY AND FUEL Rocker arms broken, metal throughout engine, timimg jumped, bending valves in valve train, engine slugged up from lack of maintaince $150.00 Diagnostic - Check Engine Light: Engine must be torn down to access damage $1725.00 Printed on June 06, 2022 Quote expires on July 06, 2022 Subtotal $1875.00 Shop Charges $50.00 Tax $174.21 Total $2099.21 Morgan Buick GMC Shreveport 8757 Business Park Dr Shreveport, LA 71105 The repair estimate shows that ORR Nissian South is responsible for the repairs for my vehicle, replace the vehicle, or give me my money back, and pay GMC for the breakdown of the engine. If the vehicle was serviced like ORR Nissian stated this wouldn't have happened. There was no oil in the vehicle and engine was slugged lack of maintenance.

• Initial Complaint

  Date:05/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a vehicle at 8pm after being there since 2pm, on Friday May the 13th. Drove off the lot and was unable to make it back home safely driving. I had to drive the rest of the way home. My wife was the one driving first, she called hysterically crying afraid she was going to wreck. We took Into consideration the wheels and tires. The LA roads. Took it to the tire shop in Carthage Tx & had full diagnostics. It needed alignment, they couldn't do it. Took it back to dealership Saturday 5/14/22. Dropped off at 10:30 am. We never got a call. Monday morning called and no new info, drove there, they had taken it to alignment shop. Brought it back and still wasn't fixed. The steering wheel was tightened. It was one of the main problems as well. They will not buy back or help with a deal that doesn't put us $80k in debt. Come to find out 5/17/22 we've gotten carfax that it was in a wreck & considered disabling with damage to the front end. We have two small children & have not been treated well. We want to return this vehicle, cancel funding, and walk away with our $2k down payment and find business with reliable honest people who wouldn't put us in a horrible bind that could've caused death to our family.

  Business Response

  Date: 06/10/2022

  Business Response /* (1000, 5, 2022/05/23) */ 5/23/2022 We have since squared away the original issue, and have the customer in a New Nissan Titan. All is well, I got off the phone with **** before Lunch, and verified that we are crystal clear on everything. Great people, and like he said over the phone. The was a lot of miscommunication in the whole deal. I'm glad we got everything resolved.