Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2020 Ford Escape with 102,500 miles on December 3, 2025. Paid for 2 year or 20,000 mile extended warranty. Drove the car 1375 miles. Had a slow leak in a tire. Had a defective driver door, which we learned was a recall before we purchased the car. We visited the service department on Monday, March 10, 2025. Service dept told us we need to leave the car there for at least 4 weeks while the recall is repaired on the door. When I asked why, they told us first that they needed to keep the car onsite in case they need pictures for the recall. When I called the salesman to complain, we were told we can't drive the car becuase it's a safety issue with liability risk. We were then told we could pick up the car at end of business? We were never offered a courtesy car to drive. Service department called and told us the car needs a tune up due to the car being over 100,000 miles and that we would need to pay for that at a cost of $1100. We went to the tire store to have a tire installed, and were told the tires were all defective and all needed replaced. We have receipts on file here. The following shows that the car was sold to me inappropriately: 1 - (4) defective tires. We bought (4) new tires for $1176.05 on March 29, 2025.. ($1176.05 total) 2 - Door recall (dealership wants us to pay $100 deductible). ($100 total) 3 - Tune up needed at 100,000 miles (purchased with more than 100,000 miles ($1100 total) Total out of pocket due to Rountree's negligence - $2376.05 **I believe it would be appropriate to disclose theused car checklist that all service dept's use when selling a used car to the public. It's obvious many things were overlooked. I called the General Manager on Monday, March 24, 2025 to ask for assistance. I called him back on Tue, March 25 and he retunred my call and told me he would look into the file and get back to me on what he can do to help me. I did not hear back from him.

  Business Response

  Date: 04/02/2025

  We attempted to call Mr. ******* back with no answer. This unit did pass Ford CPO certification prior to being sold. 

  Customer Answer

  Date: 04/03/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  1 - Attached tire receipt shows the tires are below the thread limit needed to be deemed safe and not defective.  I am owed the cost of the two back tires, which should have been replaced prior to selling me the car. 

  2 - The dealership infomred me the car needs a tune up at 100,000 miles by email and tried to get me to pay for one just 3 month safter purchasing the car. The car was sold to me with over 100,000 miles. I am owed the cost for the tune up. 

  3 - the car was sold to me with a recall due on the driver door. I am owed the $100 deductible to complete the work. This should have been done prior to sellling me the car. 

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 28, 2024, my 2021 Ford Escape was towed to Rountree for repair. On Monday, December 30, I spoke to my service advisor about how to get a rental car under my warranty. She advised that I had to rent a Ford, then turn in my receipt for reimbursement. I specifically asked if there was a limitation on the amount Ford would reimburse me per day. I was advised there was no limit, but the rental HAD to be a Ford vehicle. I then went to Enterprise and advised them of the situation and I had to have a Ford to be reimbursed by the warranty. The only available Ford was an Expedition. So, that's the vehicle I got. I did not ask about the cost due to the info received from my service advisor. Rountree had my vehicle until late on January 7. The charge for rental was $56.99 per day, plus taxes, etc. When my receipt was sent to Ford for processing, I was informed that the maximum allowed reimbursement was $40 per day, leaving me owing approximately $170 to pay. My discussions with employees at Rountree that I detrimentally relied on my service advisor's word, has been disregarded. However, as of today, March 7, 2025, I have not received any reimbursement in any amount. I think that, as a matter of good customer service and integrity, I should be reimbursed the total cost of the rental car. I would appreciate any help you can provide. Thank you.

  Business Response

  Date: 04/02/2025

  All reimbursement for vehicles rented through Enterprise or any other provider is explained in the Extended Service Plan that the customer purchased. We would be more than happy to help with any submission that need to be made to Ford for Reimbursement. 

  Customer Answer

  Date: 04/03/2025

  Thank you for your help.

  This rote answer from Rountree is about what I expected. However, I submitted all necessary paperwork in mid January, and have not received ANY PAYMENT as of today, April 3.

  I'd appreciate knowing what the holdup is. I've made at least 2 calls to Ms.******, and visited her once in person. Her answers are always BS and double talk. I guess I'm being punished for expecting them to do what my "service advisor" advised me to do.

  Other than when I could expect to get reimbursement, I have no desire to have further contact with this company or these people.

  Customer Answer

  Date: 04/07/2025

  
  Complaint: ********
  
  I am rejecting this response because:  Thank you for your help.

  This rote answer from Rountree is about what I expected. However, I submitted all necessary paperwork in mid January, and have not received ANY PAYMENT as of today, April 3.

  I'd appreciate knowing what the holdup is. I've made at least 2 calls to Ms*******, and visited her once in person. Her answers are always BS and double talk. I guess I'm being punished for expecting them to do what my "service advisor" advised me to do.

  Other than when I could expect to get reimbursement, I have no desire to have further contact with this company or these people.

  
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 days ago I took my ford f150 king ranch to the service department drove it in for three issues only 1 intake manifold runner stuck open bank 1 bank 2 / # 2 heater circuit bank 1 and bank 2 sensor / # 3 transmission 10 speed that ford has on recall for many F150 all under my extended coverage through endurance well service Advisor **** ***** said many things was wrong beyond what I asked for all coverage under the warranty they called endurance told them it was not enough and needed more and I needed to approve more test I refused she hung up on me twice because I would not authority it could not get rental never return my calls Saturday I told her I wanted my truck back she lied and said the truck was tore down and the tech was gone for the day that was at 230pm close at 5pm another lie 3 things I asked for said I had all kinds of wires hanging on engine and under the truck well the truck never been in a shop of any kind another lie how many others have been done this wrong for personal gain at Rountree ford I am to call back on Monday morning

  Business Response

  Date: 02/21/2025

  Customer came in stating Check engine light on and truck had a high idle. Initial diagnoses showed excessive amounts of codes pertaining to engine and transmission. We were unable to properly diagnose the customer initial concern due to the excessive codes. We were asking for additional diagnosis time, but customer declined. He picked up his vehicle and we did not charge the customer anything. 

  Customer Answer

  Date: 02/26/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* **** i only ask them to do three things to the truck and they never did any thing in 4 days they had my truck never said one word about check engine light water leak one stuck valve and check 10 speed transmission that ford is being suited and recalled anout 

  Business Response

  Date: 02/27/2025

  Rountree was unable to address the customer's initial concerns due to multiple other fault codes and concerns. Customer denied any additional time in order to properly diagnose the issues.  

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-29-34, I visited Rountree Ford for service on my 2010 Ford Fusion Sport. I had an alignment, tire balance & rotation. I used coupon for an alignment discount & a free suspension check. I had a loud rear end noise over sharp bumps to be checked. The mechanic found nothing. The service dept tech ((******) told me the mechanic did a visual inspection & didn't see anything. I was told to bring my vehicle in for an depth diagnostic. The charge was $172.68. Due to Rountree service scheduling, I visited the service dept. on 7-5-24 for the rear end noise. I spoke to ******-service tech & *****-service manager. I took a test drive with the mechanic & he did hear the noise. ****** told me the job was complete & the issue solved. A loose rear shock was the problem according to ******. A test drive was not given. While traveling back home the loud rear end noise was still there. I called ****** & ***** 10-15 times to get scheduled in. ****** told me to call back to get scheduled in. After calling ****** for nearly a month no appointment was scheduled due to their workload. Neither would schedule me & only wanted me to leave my car for about a week. I explained to each of them that I stayed 50 miles away & was my disabled wife's full time caretaker. This was my only medical transportation for her. We are 69 years old. After a month or so, I called the service tech ****** for a refund (($210.39) for not solving my rear end noise. He referred me to the service department manager, *****. He said he would not give me a refund. On 9-25-24, I called to speak to Roundtree's General Manager, *********** ****** & explained the situation. He would not schedule me to come in nor would he give me a refund of $210.39. *********** said he would check into it & call me back. I didn't receive a call. On 10-7-34 I called ***********. He would not schedule me to come in & would not issue a refund. He said he would call back. I am requesting a refund of $210.39.

  Business Response

  Date: 10/08/2024

  Mr. ****** brought his 2010 Ford Fusion into our service department for a noise in the rearend. We inspected the vehicle and tightened the bolts, that were loose, on the rear shocks to manufacture specs. It was confirmed that the noise was no longer present, and Mr. ****** left in his vehicle. Mr. ****** did call later to state that there was another noise from the vehicle, and we told him that he is more than welcome to bring the vehicle back to the dealership, but we would need to keep the vehicle for 48 hours in order to properly diagnose. Mr. ****** has not returned with his vehicle. 

  Customer Answer

  Date: 10/08/2024

  
  Complaint: ********
  
  I am rejecting this response because: Rountress wrong about the visit. When I came in with the rear end noise the tughting of the bolts did not fix anything. There was not another problem or issue but the same issue I came in with originally. I have tried to get scheduled to come in for same day service. I was rejected by the service tech, the service manager and the general manager. Rountree charged me $210.39 but never fixed the problem.. I keep receiving the runaround to solve the problem but it does not happen. I would like to receive a refund of $210.39 for not fixing the problem.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11th my we took my 2021 for expedition to Rountree Ford to get serviced because my car was making a grinding noise in the back axle when turning hard left or hard right and getting worse when put in reverse. They agreed to to take a look at it and check if it is covered by our warranty. 1 week later they called us and stated it was covered under our warranty to get it fixed and it would be ready by next Tuesday. We did not hear from Rountree after another week My husband called them and asked for an update they said they were waiting on parts and that they were in back order with no ETA. Another 2 weeks passed and my husband had to keep calling them for an update.they told him parts came in. But they had to service another car right away before mine. Finally last Thursday 8/1/24 my husband called again and they gave him the excuse that now they were waits for a special tool they need to fix the car, but they never called us to let us know about it. My husband once again called yesterday 8/7/24 ready to come get my car and take it somewhere else. The lady that answered said ok you can come get it. She calls back later in the day and stated that the technician stated that we cannot do that because my car has parts taken out. My husband stated ok I will get it towed. They gave him many other excuses to why he can't take our car. I know my car has not been turned on since it has been dropped off I have the app and the app is asking me to turn my car back on to reactive. It is insane on how long it has taken them to even get my car touched and that they do not call us to give us updates, instead we have to call. Also they would not let us take our car back and giving excuses about why we cannot take our car back. I would like to get my car back.

  Business Response

  Date: 08/23/2024

  The parts that were needed for the repair were on back order and also required a specialized tool in order to complete the repair. We did complete the repairs as quickly as possible once we had all parts and tools in house. 

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove my 2015 Ford Mustang to Roundtree Ford in Shreveport, LA Monday morning, June 24, 2024 at 7:45am following an appointment I made online two days prior. I spoke with ******, service advisor, and explained that 1. My car was making loud squeaking underneath the car and 2. My car was bogging down when accelerated. ****** call me the same afternoon quoting 3000.00 needing entire front end (Front Arms "upper & lower", Tyrods, Front Struts, Linkage and Front Boots). Told me the parts should be in Wednesday or Thursday of same week. I called back Wednesday and parts were still not in. He then told me that it would be next week before my car could be ready. I said I needed a car to drive, that I had business to attend to and he said he would see what he could do. I called Thursday. ******* was rude, said they had no car to lend and no longer helpful. I ask for the Service Manager. ***** ****** called me back. I explained to him that I was just informed that it would take another week to get my parts in and have my car ready, that I needed something to drive. He offered a car but the stipulation was I could only drive it local. Since I had a meeting to attend two hours away, he could not let me take it. The next morning, Friday, ***** called me back and all of a sudden the parts were in and the car would be ready that day. I picked up my car that evening and as I was driving off, I noticed the squeaking was still there. The next morning and 3000. later, I was heading back to the dealership to tell them the same problems existed. When I walked out to the driveway, I literally froze when I saw my front right fender piece literally hanging off. The whole front piece of my car was hanging off. I drove to the dealership. After extensive discussions, managers meeting, etc. they came to the conclusion that it was not their fault. They said it was already like that. Please contact me for any further details or questions.

  Business Response

  Date: 07/24/2024

  After the vehicle was completed the customer stated that she did hear another noise from the front end and the vehicle was brought back to the shop. Our technician did make some adjustments to the front end to resolve the issue. The vehicle was damaged prior to coming to our shop as customer told our service manager and advisor that she had hit something prior to her visit. 

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction was 11 Jun 2024, my truck was dropped off 3 June. I paid $669.24, the complaint is for a part that I was made to purchase for $95.26 +tax. Rountree Ford made me buy a part, that was never installed on my truck, and is still in the new package. Rountree Ford never informed me about buying a part that was not installed in my truck. Specific details are in the PDF document and the receipt is attached. I would like to return the part and get my money back. Rountree Ford has not tried to resolve the issue, the service manager told me there is nothing I can do and that I had to buy the part, which I do not need, nor want.

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3.4.2023 I drove in my 2018 Ford Explorer to get an oil change & to have them check into why my truck would start to run hot. I explained to **** that my heater had stopped working & when I would be idle my fan would turn on. My truck never got hot to the point the meter went all the way to H. It never stalled on me once. They lead me to believe that the first water pump was faulty & my truck was shaking really bad once they put the faulty water pump on. They then told me my truck would be ready only to call me to tell me they had to order a new water pump. On 3.11.24 I went up there to speak with **** face to face because I felt I was getting the run around about what was really going on with my truck. He ensured me that the truck would be ready on this day at 5:30p. At 5p same day, **** called me & told me my engine was gone. I have spent money on a rental for over a week. I am paying on a loan for this vehicle & with an engine gone I will get little to nothing for this vehicle now. I had my mechanic speak with directly. This is dishonest service & they gave me the run around about when my truck would be ready because they knew after the faulty water pump what they had done to my engine but instead lead me to believe my truck would be ready when it’s not even drivable anymore.

  Business Response

  Date: 03/14/2024

  The customer drove form Dallas with the vehicle overheating and water pump pouring all the way almost to the H line. We replaced water pump on it to be able to drive and diagnose properly. We did have to push it into the shop prior to replacing the water pump. Got the water pump on it to be able to drive it and the technician heard a slight knock/tap acceleration. Our shop foreman looked at it and said with it being driven overheated for so long with no coolant in the vehicle it possibly warped the piston or rod which is what is causing the tap/knock. Customer declined any additional diagnosis after water pump was replaced. 

  Customer Answer

  Date: 03/14/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I did not drive my vehicle from Dallas. My vehicle heater was blowing cold. My vehicle never went fully to H on the gauge. Never stalled on me. My vehicle was drivable. I made an appointment to take it to a certified ford service center as I do for all my maintenance, just so happen I went to a service center who does not provide honest service. I was told my water pump needed to be replaced & that’s what I agreed on. Days later I got a call from ****, after the first water pump was put on he told me they heard a rocking noise under my hood. Which also tells me they more than likely didn’t reset the timing on my vehicle. Instead of accepting the fact that they messed up they made me to believe it was a defective water pump, which gave them more time to get their lies together. After telling me my car would be ready 30 minutes before I was suppose to pick it up **** called to tell me I needed a new engine. They messed up my truck & now doesn’t want to take responsibility for it. My temperature gauge on my truck never stayed on the H & it did that once. I take my vehicle to a ford service center each time it needs maintenance & this is the first time I was unable to leave in my vehicle. I went in for what they told me was a water pump replacement & now a rod in my engine was thrown. My truck wasn’t making any noises before I brought it there & it definitely was drivable. 
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for a simple tune up on December 26,2023. No engine lights were on and the car was running fine. During this time up the service department at Rountree did something to disable my car. That was 39 days ago. I have had to be in a rental this entire time because they say they have no loaner. I have been repeatedly lied to and ignored. They will not release my car to another dealership to fix or own up to their mistakes. I have contacted Ford corp and opened a complaint case against them and I have also contacted Group 1 automotive who owns the dealership. I am attaching antedotal record to this complaint. I have documented every thing that has occurred.

  Business Response

  Date: 03/06/2024

  Customer brought her vehicle in for hesitation and running rough and was requesting a tune up. We performed the tune up as requested but did not fix the vehicle. It was noted there was an issue with an injector and the PCM had no communication. We replaced both and there was another issue on another injector. We did service part warranty this part but issue still persisted. We did get Ford hotline involved and ended up repairing the EGR valve. This did resolve the issue and customer picked up her vehicle. 

  Customer Answer

  Date: 03/06/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  They neglect to mention that because of their inept service department I had to have a rental car for 43 days. I had to call Ford corporate headquarters and open a case against them to get any thing done. As of now I have still not received my rental reimbursement that I know was released to Rountree by my extended warranty. I have left 3 messages in the last week and once again no one will provide any information or return a phone call. 

  Sincerely,
  
  *** *******

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This involves two issues: One being, after lengthy issues beginning in about July of 2023 with the 2019 F-150 I had purchased new from Rountree Ford on 10/31/19 and Rountree's refusal to address the mechanical while it was still under the 75,000 warranty I purchased when new. And because Rountree's refusal, I was forced to take it to Granger Ford, 30+ miles away in another Parish costing me additional time away from work as well as fuel & transportation. The second being, I purchased an additional Ford warranty, in person from Rountree on Sept. 23, 2023 for $2,700. On December 30, 2023. I sold the truck and on January 2, 2024 I reached out to Ford and Group 1 Automotive to cancel the warranty and to get a refund. I found that the warranty was NEVER applied to the truck, no record of it. They simply took my money and risked me being stranded. I contacted Rountree, initially I was again told I had no warranty however on January 3rd I was told it was never "punched in", meaning never submitted. I requested an immediate full refund but was told they needed to now enact the warranty, submit it to Ford and then after additional processes I could wait up to a month to receive a partial refund. I asked them to simply refund the money they took from me but never applied to a warranty. I explained it may even be fraudulent to now warranty a vehicle in my name, 4 months after taking my money knowing it's is no longer in my name. Upon contacting Ford Motor Corp. today, 1/10/24 I was advised that Rountree enacted the warranty on 1/9/24, that's 11 days after I sold the truck and 7 days after I advised them the truck was sold. Rountree Ford's refusal to so much as address the truck's issues that I took it there for on 10/2/23 and the mishandling of my purchase of warranty on 9/23/23 plus the most recent failure to simply refund me has left me no choice but to pursue the matter further, my patience are exhausted! Also see attached

  Business Response

  Date: 02/05/2024

  To Whom It May Concern: 

  Mr. ******* vehicle had been worked on several times and previously had a hotline case with Ford engineers at Jimmy Granger Ford prior to bringing it to Rountree Ford. The issue was difficult to reproduce and after seeing the extensive diagnostics that had been done, it was recommended that he continue the repair at the previous dealer. 

  Mr. ***** did purchase a Ford ESP from Rountree and after owning the policy for over 3 months he decided that he wanted to cancel the policy. A policy is active and valid immediately upon purchase of said policy and refunded at a prorated amount when cancelled after 30 days, however after speaking with Mr. ***** we did cancel the policy and supplemented the refund to equal the original purchase price.

  Customer Answer

  Date: 02/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****