We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Rentals and Leasing

Hertz Rental Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    05/23/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I still have not gotten reimbursed!!Rental Agreement# ********* First I check in for my reservation at **** and sit there for 30 minutes while the employees fumble around and disappear. When I finally get a car its a piece of c*** ***** Polstar 2 EV that they gave to me on less than 50% battery and I heard someone say it was on the charge overnight so technically it should have been fully charged but they give it to me anyway knowing that there was probably an issue. The car I was supposed to get was a regular small economy car. I get two hours away to *********** *********** and look for chargers and find one only to discover that when I plug the car in, it charges for 1 minute before giving me an port error. I try two more chargers and the same thing happens. Great, just great.Thinking Hertz would rectify the situation, I call and fumble with them for an hour before they dispatch a tow which doesnt show up for almost three hours and the lady ****** from Hertz said they were towing my to ******** airport over an hour away to exchange the car and confirmed they had a replacement vehicle.When I got to Hertz in ********, they had no idea what I was there for, had no record of a breakdown coming in and had no cars at any of their locations and told me there was nothing they could do. They watched as I unloaded my car full of stuff with my little ones onto the sidewalk as they proceeded to tell me to call customer service back to get an Uber. I could not spend another hour on the phone with customer service to arrange an Uber back to my house and have someone on the other end insistent again on trying to troubleshoot what I must be doing wrong on why their junk of an EV wont charge. It cost me $125 Uber ride for the journey back to my house an hour and half back to my house.I called customer service when I got home who took my information and nothing has been done. I am horrified at this level of service and want my $300 back for my rental and $125 uber.

  • Initial Complaint

    12/27/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I was over charged for my rental when the total with taxes was $891.00 and they took a $1000 and something dollars out of my account plus they did not refund me my deposit but when I call they allegedly returned it to my account my account has not returned deposited posted. I never got a close out receipt of the break down of my charges I'm going off of hearsay from the customer service agents, this is ridiculous and I feel like I'm a victim of being scammed

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

170 Brownswitch Rd

Slidell, LA 70458

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.