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Review fromQuinn D
Date: 06/14/2024
1 starQuinn D
Date: 06/14/2024
only putting 1 star because i can't put 0! AC went out and they charged us $99 to diagnose it on a thursday then ghosted us on ordering the part to fix it for 9 days! eventually had to find the part myself and find someone else to fix it. terrible customer service! they'll just go around charging people $99 to tell you what's wrong then proceed to ghost you. and the $99 is non-refundable. never call this place for service save your time and money. we were out of AC for 9 days for no reason.
Smith Air Conditioning, Inc.
Date: 06/17/2024
We did go out out to diagnose the problem on Thursday afternoon, at that time the supply house was closed, so we were not able to contact them for the price and availability of the parts needed for the repair. Friday, the next day, the customer was contacted, and informed of the cost of the repairs, and that the part had to be ordered. Because this was a special order part, and not a part that we stock, we let the customer know that we would need to collect before we ordered the part. The customer did not want to pay at that time. This was all Friday, the day after we initially went out. We did not call to follow up on Monday (We should have). The following Friday, 1 week after the customer was given the information about the cost of parts, and the fact that we needed to collect to order them, the customer called and said they had gotten the work done with someone else, and asked for their money back for the diagnostic. We informed the customer that the diagnostic had been completed, and they were quoted the price for repairs the following day, and the diagnostic would not be refunded. We do not "ghost" our customers, it makes no sense to operate our business that way, most repairs are completed the same day.
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