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Business Profile

Auto Lube

Master Lube Express, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went there for a oil change they asked for receipt they said the printer was broken so they said they would email a receipt never got one so I went back up there the same day said I haven’t received the email they said it tao24 hours so I went the next day they finally printed me one that is when I seen they double charged me for a cabin filter they wouldn’t give me my money said they have to mail it to me I haven’t received it it’s been over a week I have been there 5 times trying to get my money back they keep giving me the run around asking for a phone number to someone over that business they gave me the number to that branch I asked for corporate number so I can talk to someone over that branch I just want my money back

Master Lube Express, Inc. is NOT a BBB Accredited Business.

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