ComplaintsforEntergy Louisiana, LLC

• Initial Complaint

  02/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Deposit refund not received since September 2021 for relocated from **** ****** Ave ******** Apt **** Louisiana XXXXX. .A/c XXXXXXXXX. Nov 9 and December 21 it was put for request re issue to my new address but till now not received. **** E ******** Apt *** ****** tx XXXXX

  Business response

  03/02/2022

  Business Response /* (1000, 5, 2022/02/15) */ A refund check shows it was mailed on 2/7/2022 I apologize for any inconvenience this may have caused.

• Initial Complaint

  01/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I moved and submitted a Stop Service through the online portal option of my account on December 31st, 2021. Service date to be stopped was set as 1/3/22, the next available date, and it was shut off before 8am that morning. The landlord then had to call after that to set up new service. Now there are 2 accounts that contain my social number and neither have my name. I've sent emails, I've talked to customer service, I've talked to start/stop/transfer representatives, I've talked a supervisor, and finally a manager. I've spend 4 hours on the phone over the last 2 weeks and sent 2 emails to the customer service email. When I asked to speak to someone else the manager, would only identify as Patrice and refused to transfer me to anyone else. Yet, I still can't pay my final bill in my name, and the manager suggested I just pay it in the landlords name. Stating that she herself would do that. She told me there was a work order in to fix the problem, and it couldn't be fixed right then. Either Entergy or the landlord created this issue and I have been the only one trying to actually identify and correct it. This is fraudulent and my final bill is due in 4 days. I received an email 3 days ago, stating they were going to fix the problem only to log on and find it's still a problem. Then to call and go through all of this without a final resolution. Just allowing someone to use my social and acting like it doesn't really matter.

  Business response

  02/22/2022

  My complaint has been Resolved at this time. I will let you know if something changes. Thank you.

• Initial Complaint

  12/13/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In early September, Pike Electric, working for Entergy came to my house to install a pole. The very politely knocked on my door promising to replace the fence exactly as it was. Once it was down the ran over it with that huge truck breaking it. They then propped it up and it has since fallen breaking further. Because my yard is wide open I have had several thefts and me and my 100 year old mother feel quite unsafe in our own home. I also have four dogs which I have been keeping inside because of this. I have called, written, Facebooked and begged someone to put my fence back up, but gotten no where. Entergy loves to brag about there customer service but in truth there is no customer service.

  Business response

  01/18/2022

  Business Response /* (1000, 8, 2022/01/03) */ There is a Damage Claim associated with this one. Someone was supposed to visit the location the week of 12/15/2021. I will give the customer a call on Tuesday, 01/04/2022 to confirm.

• Initial Complaint

  12/10/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  This is an ongoing issue. During hurricane Ida, my trailer was damaged and had to be replaced. I have since bought a new trailer, had the old one removed from my land, and had the new one installed. I was forced to get all new permits by the parish and Entergy was notified on December 1st that all inspections had been completed and they were to send out a work crew to install the power. I was told on a previous call that it would be 2-3 business days after they received notice that it would be hooked up. Instead, they set up the service call for Friday the 10th. I verified that on their website and waited for them to show up but they never did. When I called them to ask where their work crew was they told me that their system showed the service call as the 17th, to turn on the three security lights their system said I had. I only have one. I corrected them on this and complained about it taking that long to get my power hooked up when they told me that they weren't hooking up my power until Dec. 28th. They tried to say that those had been the dates in the system the whole time but as of 1 hour before my call when I checked for myself it still said the 10th. Then they tried to claim that their crew had come out but left because there wasn't a FEMA trailer on site. There was never any involvement with FEMA in the replacement of my trailer, and I could not have gotten the inspections without the new trailer having been installed and hooked up before the inspector looked at it. All I am seeking here is for them to do what they are given a MONOPOLY to do, supply a paying customer with power.

  Business response

  12/30/2021

  Consumer Response /* (2000, 9, 2021/12/29) */ The power has finally been installed and turned on. For me personally this ends my complaint but I believe it would still be in the publics best interest to investigate their practices.

• Initial Complaint

  11/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Yes, I'm with Entergy Louisiana and I'm outraged by the manual comparison bill they tried to pull. I then paid 105 dollars and payment went through but I was not credited. I was also compared to previous tenants. How is that possible. I'm sending my bill and documents supporting this I wasn't given any options for my deposit to be broken into two installments. My first bill in August was 12 dollars now it's up to 800 how is this possible.

  Business response

  02/14/2022

  Business Response /* (1000, 10, 2022/01/28) */ This account opened on 7-19-2021 and closed on 11-30-2021. The following are the only payments received on this account. The customer has been billed for usage; however, the payments have not been received. The final bill balance on this account is $621.62. The final bill was due on 12-28-2021. Thank you, Diane Office (XXX) XXX-XXXX

• Initial Complaint

  11/03/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Attn: *** P. ******* Chairman of the Board and Chief Executive Officer I, ****** ****** is reaching out on the behalf of my Mother ***** ******, who resides @ *** ***** Ave ******** La XXXXX. 10/12/20 I phone Entergy Outage line re: power being out after Hurricane Delta had made landfall & informed Repr about hanging electrical line & a leaning pole. Power was restored a day later. A Entergy Specialist did visit the following day & stated there wasn't a problem with the pole. Since then I've been monitoring the pole from being a half of foot gap from the bottom of the fence to no gap at the top of fence. I've pics of my Mother fence of how the pole has lean. I phone Entergy on 9/29/21 @ 10:52a & spoke with Assoc Deon regarding the issue that happened a year ago, that hasn't been rectify and now it's a major problem. I return Entergy Specialist **** ****** call @ XXX XXX XXXX. I expressed to him I'd reaching out to cust svc, about the leaning pole against my Mother property fence. He stated the pole is not going any where, I mentioned it's already touching her fence. He said he would talk with his supv. I informed him if nothing is rectify Corporate will be notified. ***** expressed he didn't care who I informed. His voice tone raise and I immediately expressed to him to have a good day and have his supervisor to call me. I followed up with a text pertaining a call from Supv. He replied someone will contact you. I've yet to receive a call. Sincerely: Officer ****** ******

  Business response

  02/07/2022

  Business Response /* (1000, 10, 2022/01/28) */ I tried to contact the customer and Mr. ******' sister answered the telephone. I had previously talked to Mr. ****** and he was very upset about the fact that he did not feel Entergy responded in a timely manner. He submitted pictures of his mother's fence and the pole was not quite touching the fence. A serviceman had been to the location approximately a year earlier, and determined the pole was not about to fall. When I first received the complaint I thought Mrs. ******'s fence was damaged by the Entergy pole, and the customer wanted to file a damage claim. Mr. ****** reported he does not have a damage complaint, but he feels the pole will cause damage to his mother's fence and when it does Entergy will pay. Mr. ****** was quite upset and said he did not want to talk to me anymore. ***** ***** ** Lomas Entergy Customer Service Support External: XXX XXX XXXX Cell: XXX XXX XXXX Consumer Response /* (3000, 12, 2022/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I visit my Mom the week of January 17, 2022 and I notice Entergy had been to her home. The pole no longer was against her fence and dirt had been put around the pole. BBB! THX, so much for reaching out and making Entergy accountable for customers service care. Officer ****** Consumer Response /* (2000, 13, 2022/02/07) */ I visit my Mom the week of January 17, 2022 and I notice Entergy had been to her home. The pole no longer was against her fence and dirt had been put around the pole. BBB! THX, so much for reaching out and making Entergy accountable for customers service care. Officer ******

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