Complaints

This profile includes complaints for Mike Smith Heating and Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mike Smith Heating and Air Conditioning has 2 locations, listed below.

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  Mike Smith Heating and Air Conditioning

  1409 Natchitoches St. West Monroe, LA 71201

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  Mike Smith Heating and Air Conditioning

  PO Box 56 Swartz, LA 71281

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a service to have my a/c unit repaired in August 2023, the company Mike's A/C repair sent out a technician to repair the unit and stated he would perform a diagnostic. He charged for parts and labor. After paying in full and having the having the parts replaced, I still was without a/c after spending over $3000, to replace coil, coolant, thermostat battery , and and other accessories. Once the technician stated the job was complete , the technician stated the home should start to cool, and after two days I notice the a/c unit did still not work properly to blow cool air from unit. I also had a manufacturer service agreement that includes minor repair, routine maintenance, and coolant service that was purchased at an additional $432. This was paid for to ensure if any other issues occur that I would be covered under the service agreement, this ordeal has been very frustrating and has had been affects on my family level of comfort in the home. I finally spoke to the owner of business only to be told he would have someone take a look at it again in which I did not trust the company to make any other repairs after having back and forth conversations about the until for a year. I did contact a new a/c repair company in 2024, there was a technician dispatched soon as possible and assured he would fix the issue. The service was $500 and the tech fix the issue in no time. The issue was that the first company did not connect the coil to the a/c unit causing no cold air to fluctuate throughout the home. After finally getting in touch with the owner after a year ,the technician said "it was hard to get to coil for the repair ". A/C repair owned by Mike ***** asked " how much did I pay to the company that fix the issue". Mike ***** via phone call stated he would refund me back the $500 via a check to written out to me, that was over 2 weeks ago from today and I haven't been able to reach him since.