We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospital

Glenwood Regional Medical Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son had surgery in May at the Glenwood outpatient surgery site. A week or so before surgery, they called wanting me to pay $3,000 ahead of time. I explained that we had met our deductible and that we would not owe that much. We negotiated to $1,720.86 and I paid it. After the insurance paid the claim, it shows that I have overpaid by $701.85. I have still not received my refund. I have called multiple times and am continually told it has to go to another dept and it will be x number of days before it is processed. I am not allowed to speak to anyone in insurance department and the employees and managers that I've spoken with cannot even tell me if the billing/insurance is in their building or on their campus. I understand that processing things takes time but this is 6 months past surgery. The insurance has been paid. All bills have been submitted. The amounts aren't changing. I do not understand why it is so hard to issue a refund?

  • Initial Complaint

    Date:02/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 5, 2023, i received stitches in my hand. I received the owed amount and I contacted the billing department. I asked for a discount on my bill stating I would pay it if they worked with me today!! I was told that they do not negotiate bills owed. I am a broke college student. Why want they reduce the amount owed if I am willing to pay the discount amount in full?

    Business Response

    Date: 02/14/2024

    We do have a payment plan process.   Please have this patient call ******* ******* at ************ she is our financial councilor. 

    Please make sure the patient has her account number ready.

    Customer Answer

    Date: 02/14/2024


    Complaint: ********

    I am rejecting this response because:

     I’m trying to do the right thing by paying this off in full with a reduced amount. If it goes to collections, I guarantee that they will negotiate a lower price. Why can’t you do this before it goes there?  I’m a broke college student that’s simply asking to square up on this with a little help on your side. If I call the number on the bill, the people say if you want this on your credit report just don’t pay it. With a little research, anyone can find that this will not since it’s below $500. Please do the right thing and help me!!

    Sincerely,

    ***** *******

    Business Response

    Date: 02/15/2024

    This patient is not disputing their balance but asking for a discount to pay in full. They called our call center who already explained to patient that we do not offer discounts on coinsurance and copayment amounts. This is against our managed care contracts with the payors and therefore is not allowed. I will document again in the notes of the account.

  • Initial Complaint

    Date:11/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 1st of 2022 I went to the ER and had a few x-rays done and I was given some Tylenol and my bill was over $4,000 I'm requesting that this at the very least be lowered to a reasonable amount this is just predatory and I'm attaching the photos of the bill.

    Business Response

    Date: 12/01/2022

    Business Response /* (1000, 5, 2022/11/16) */ Contact Name and Title: ******* ****** Contact Phone: XXXXXXXXXX Contact Email: ***************@steward.org Patient had 3 xrays-Thoracic spine-$610.43, Lower Spine-$788.95, Neck-$788.95, and ER level 4-$2,183.02. Insurance paid $308.18 and we discounted or adjusted $4,063.17, with a patient responsibility of zero. ER costs are high which are reflected in our gross charges. 24-7 coverage 365 days per year is expensive. This account was billed and collected with appropriate discounts.

Glenwood Regional Medical Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.