Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my jeep to this dealership to get an immobilized key put on & programmed in October of 2024….I was charged almost $700 service that was not performed…I was told my jeep was fixed & ready for pick up…I get over there to find out that my jeep was still in the same position it was when I brought it to them but only after I paid…no response from the staff…no call backs from the staff…they want to charge me another $600 to do what was supposed to be done in October of last year

  Customer Answer

  Date: 01/16/2025

  ***** ****** told me & my husband that the mechanic crank & drove my jeep…***** also crank & drove my jeep…when I got to the dealership after paying $690 I received a key that was supposedly programmed to my jeep…the key didn’t turn my ignition at all…

  Business Response

  Date: 02/05/2025

  looking at the repair order (customer concern) customer states immobilizer key needs to be reprogramed to vehicle ,it might need new keys programmed to vehicle old immobilizer is on seat. we did what customer asked we did not diag veh nor did we replace immobilizer . if cust would like to have veh brought back i would be happy to look at veh.   

  Customer Answer

  Date: 02/06/2025

  
  Complaint: ********
  
  I am rejecting this response because: I needed an immobilized key for my jeep (possibly reprogram ignition key)….the ignition key I paid $690for does not work for my vehicle at all….my vehicle is in the same condition it was in October 2024 …the immobilizer key was never replaced
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 02/18/2025

  The key that was supposedly been programmed DOES NOT WORK AT ALL but they charged me for it 

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Died for the first time on Oct 16, 2024. Was towed to Winsboro Dodge same day. Winsboro Dodge couldn’t get to it for at least a week and a half. So we make arrangements to have it moved.Tow truck picked it up from Winsboro and it was taken to Interstate Dodge the next day on Oct 17th. They said it was the air intake heater. Later said there was a leak in EGR valve.Stayed at interstate until November 4th. Drove for 11 days before it had more issues.Check engine light came on Nov 15th. And taken back to interstate Dodge on Nov 18th. Oil life was at 18%, told them to change it. They sated the problem was the Grid heater wiring harness. Picked up on Dec 7th and it died again before I could get it straight home on the same day. We popped the hood where we noticed they had broken a clip on the main wiring harness where they changed the fuel filter, it was flopping around on the engine.Took it back the following Monday, Dec 9th. Told them to find problem, dash read exhaust system service required, straighten steering wheel so traction control would work, rotate tires, and showed them where they had broken the clip on the main wiring harness and told them they need to fix that too. The first 2 times it was there, they refused to get me a rental vehicle, this time I insisted on getting one before I left because my husband and I both have to work. They then told me that I owed $581.96 for my oil change. I told him that my first oil change was supposed to be free, he came back and said I was correct, but called me later and said I owed it. During its stay they claimed to be waiting for a clock spring to come in to fix the steering wheel, and they would a force regen to see if that would fix my issues.Was told the truck was fixed Dec 20th, came to pick it up and it ran for less than a minute before it died and couldn’t start again. Came back later that night it finally started and we moved it where we could come back Sunday, Nov 22nd and put it on a trailer to bring it home.

  Customer Answer

  Date: 01/08/2025

  I forgot to update the resolution that I wanted to reach with Interstate Dodge.  As I have stated, I want compensated for having to pick up my truck from Interstate Dodge in West Monroe and taken it to Covington because they were too incompetent to fix it along with any deductible and/or other balance that I might incur due to any damages that were done to my truck while it was in their shop and there were at least 2 things that were broken while it was there that I know of.  My husband and I both had to miss work on December 26, 2024 and I want compensated for both missed incomes for that day. I've included 6 receipts totaling $440.44 these were only for our fuel, lodging, and food for that trip.  Earlier I sent a receipt from Enterprise for $77.20 that I want refunded for.  We will also have to miss another day of work along with fuel, lodging, and food to go back to Covington in order to pick it up that I want compensated for as well.  Our companies are working on the figures for lost wages and I will send them as soon as I have them.  I did not send receipts for fuel for the trip on Sunday, December 22, 2024 where we had to go to Interstate Dodge to pick up my truck,  I don't believe that I should be out a single cent because none of this should have ever been allowed to happen!!

  Business Response

  Date: 01/09/2025

  any reimbursment  for them picking there truck up will have to go through dodge corp. she will need to call cust. care 1-844-378-0575  cust was provided a rental veh while there truck was here , they chose to come pick veh up truck before repairs could be completed,

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2014 Jeep Cherokee had a recall (49a) on its liftgate and I took my truck in on 6/6/24 for the repair. The service advisor ******** ******/747 whom i was in contact with called and said that I need a liftgate latch that cost $1108.25. I remind you before I took my truck into the shop for the recall my left gate was working. I have been leaving messages with the GP ***** ****** and no response. This been going on for 4 months and the service department is telling my that I have to pay for something that wasn't broke when I brought my truck to the shop. The service manager Mr *** said he was going to eat the cost before the total was giving. I have left several messages and they refuse to give me a call back. I spoke with **** on 8/16/24 to bring my truck in on 8/19/24 and they called again stating that its the liftgate latch and I ask them if I can't open the liftgate and how or yall getting it to open. Again service advisor ******** ****** saying it is what it is and they can't help me any further. Called again 8/19/24 and spoke with **** and he said if no one calls me back in 25 minutes give him a call back and like usual no call so this is my last option on getting my truck fixed that I didn't break. The recall people wants me to take it to another dealership for a second option but like i told them I don't have that type of money.

  Business Response

  Date: 09/16/2024

  veh was here for a recall after performing recall the latch for the rear hatch failed, I submitted it to stalantis for goodwill , it is out on time and miles. i dont have the self authorization to help she will need to contact customer care to see if they are willing to help.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7th I bought my wife a 2015 jeep wrangler rubicon unlimited. On May 2nd the jeep was having issues cranking and accelerating by itself so we brought it to the shop. We had bought a warranty for the jeep. While it was in the shop my wife had them look at a problem with the passenger tire. Warranty was suppose to cover but because it was a pre existing problem they won’t cover it. When we bought this jeep we were told there were no problems with it. So we called Interstate dodge explaining this issue to them they refuse to do anything about it because of their 30 day policy but this was a pre existing issue we were not made aware of now we are stuck with a jeep we can’t even drive right now!

  Business Response

  Date: 05/20/2024

  veh is in our shop at interstate dodge being repaired at no cost to cust.

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealer still has not paid off my trade in and they already sold my trade within a few days of having it. My payment is now late and will be hitting my credit report. My new vehicle still has not been fixed from the damage that it had occurred before purchase. They told us that he vehicle would be paid off within 10 days and it is now been 25 days. They took the vehicle on the 18th the payment was due on the 28th and now it is the 15th of the next month. My loan company has been calling me nonstop wanting payment. They keep giving me the run around, keep telling me different days it had been paid off, but my bank still has not received the money.

  Business Response

  Date: 03/21/2023

  The customer purchased two vehicles on the February 18th and traded in a vehicle on each. At the time of purchase we require a payoff be good for 20 days.  In some cases, it may take longer depending on the financing bank of the new purchases.  In this case, one vehicle was paid off within the 20 days, with the other having a payoff check issued on March 9th, still within the 20 days, and clearing our account on March 15th.  I spoke with the sales department, and they informed me that the new vehicle mentioned in the complaint, was damaged by the transportation company who delivered the vehicle to us from the factory.  The customer was aware of this damage at the time of purchase, and we have spoken with him on several occasions concerning the repairs. The needed parts were ordered, and at this time have not yet been received.  But we have informed the customer that the parts will be in by the end of this week, at which time, the customer will be contacted about bringing in the vehicle to perform these repairs.

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2015 Jeep Wrangler was towed to the business on December 27. I needed the oil cooler assembly replaced. That's all I was told and was quoted a price (~$1800) . I agreed to it because I had no other options, but after researching, that price was EXTREMELY high. I called back that day and every day for over a week to try to get clarification on what they were actually doing and get a price breakdown. I left many messages. By the time anyone bothered to send me an itemized receipt, it was too late and the work had already been complete. More parts had been replaced than I was originally told or had been explained to me, and they fully admitted that they charge way more for Labor than anyone else. Had they just called back, I could have stopped them from doing the work and found somewhere cheaper with better service. They also charged my card even more than what was on the original receipt I was sent. Original itemized receipt - $2111 Charged to my card - $2185.

  Business Response

  Date: 02/23/2023

  Business Response /* (1000, 12, 2023/02/02) */ customer was called and given a eatimate which they approved. we use alldata for our labor time guides we do labor studies yearly for our market and we are avg if not less then other shops per hour.as far as differecne in price vers what card is charged is the 3.5% credit card fee the company charges which we have signs posted and our cashiers have been trained to explain Consumer Response /* (3000, 14, 2023/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not given enough information at the time of my estimate to have made an informed decision. I was not given even an estimated itemized list. I attempted to call back every day to stop work with no answer or return calls. When I finally got someone on the phone, I was told that this company charges more per hour for labor than most shops in the area. A service representative told me this. Again, had I been given all of this information upfront, I would have stopped work before it was started and taken my vehicle elsewhere.

• Initial Complaint

  Date:07/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2021 I took my car to Interstate Dodge Service Dept 701 Constitution Dr West Monroe La XXXXX XXX XXX XXXX. There was a ticking noise in the motor and also needed a new key made to car. A claim was filed with my warranty company Car Shield and the claim was paid October 2021. I was advised by an agent with car shield that the repairs should have been made and completed prior to claim being paid and I should have been able to get my car in October 2021. I have called and went to the location several times my car is still not fix.ed. i have reached out to Mr Duane and Mr Kerry who is the service manager left messages and no one has returned my calls My.last visit to Interstate Dodge was on 7/23/2022. No one could give me a status on my car. At this point i need advise on which direction i need to take to get this matter resolved. I am requesting the 6000.00 and pick my car up to get it repaired someone else, or a replacement of same value along with all the cost I have incurred since April 2021 including insurance payments and warranty payments.

  Business Response

  Date: 10/11/2022

  Business Response /* (1000, 10, 2022/09/07) */ We are tearing veh down to point of failure to decide on rather or not a short box is needed for repair...techs replaced heads when veh was brought in should know what is needed for full repair by Monday 09/12/2022. Consumer Response /* (3000, 12, 2022/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told on 8/30 that I would receive a call after 12 noon on Friday 9/2. As of today I still have not received a call giving me the information above. I am not satisfied with their response and moreover I am very upset that I have not been notified. I have contacted my lawyer and was advised not to call or go to location again...My attorney is handling this matter going forward. Thanks Business Response /* (4000, 15, 2022/09/28) */ The motor came in and the car should be ready Friday, September 30, 2022. Consumer Response /* (4200, 18, 2022/10/05) */ I was told my car would be ready Friday, September 30, 2022. I went to the deaership and my car was still not ready. I need my car. More from Consumer: I finally got my car back.

• Initial Complaint

  Date:04/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2014 Dodge Avenger I've had it for 9 months, I financed this car on July 16, 2021. The check engine light came on last week April of 2022. I got it looked at and the owner of the shop told me the motor is going out. I called interstate Dodge today (April 21st, 2022). **** that works at Interstate Dodge told me because it's a 7 year old car and the miles on it, the car would eventually go out saying it wouldn't last forever. I never told him my name or what car I financed. He already knew what car and he told me himself that they knew it was going out. They let me finance a car and didn't tell me what was wrong with it. I asked ***** Hill what was wrong with it before I signed anything and he said nothing was wrong with it. It's not fair I have to pay a note on a car that's going out even though they knew what was wrong with the car just to get a sale. Its not fair I could of gone somewhere else and gave my hard earn money to another dealership for a car that would run.

  Business Response

  Date: 05/24/2022

  Business Response /* (1000, 5, 2022/04/25) */ Contact Name and Title: ***** ***** Contact Phone: XXXXXXXXXX Contact Email: **********@interstatedodge.com Hello *******, Our records show that you did not purchase a vehicle from Interstate Dodge, but from our sister store Interstate Hyundai. We still reviewed the Used Car Inspection that we performed before you purchased the vehicle, there was no indication that the engine was having, or going to have trouble. I apologize that you feel this way but we are not able to predict that an engine may go out almost a year later, there are lots of factors outside of our control that could cause that. We don't see any service records from you after you purchased the vehicle either, if you would like to bring it by we wouldn't mind taking another look for you. Thank you, Interstate Dodge, Inc.