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            Business ProfileVyve Broadband

            Cable, Internet and Radio

            Contact Information

            2504 Westwood Road

            Westlake, LA 70669

            Get Directions
            Visit Website
            (337) 564-4537

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            2504 Westwood Road, Westlake, LA 70669
            BBB File Opened:
            2/9/2022
            Business Management
            • Ed Arnold, Operations Manager
            Contact Information

            Principal

            • Ed Arnold, Operations Manager

            Customer Contact

            • Ed Arnold, Operations Manager
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/05/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I have vyve broadband for internet service, for lack of a better option. For the past four years I have had internet speed issues and connection issues daily. I have reached out to the customer service line at least once a week to get this resolved. They have replaced the modem that I rent, the drop cable, and the cable from the home to the service tap a dozen times or more. I am still having service issues and when I call in to vyve they schedule a service and no one shows up or even bothers to call. This has been going on the past three weeks. I get with billing to adjust the bill for my time out of service and am told that the problem has to be resolved before they will do anything. My wife and son both have school online and are starting to fall behind over this.
            Read More
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            KEITH R

            03/02/2023

            Had VYVE Internet for almost two years. Not much choice of services in **** *****. Service was OK when avaialble but impossible to get ahold of someone when there was problems. Second issue is they charge you another $14-15 a month for their wonderful internet box. Went to Best Buy to buy another to avoid these charges. Spent two hours on the phone with someone who clearly doesn't understand English well trying to make it work and finally gave it up. Took the VYVE internet box back to the office in ******** and signed my cancellation. After two months waiting on the refund for being charged for the entire month, I called the office. Sorry, no refund for partial months (almost 25 days). Keeping your money. They of course were "surprised" to hear how noone told you any of this, but its in the fine print sucker. gave them one star only because we are not allowed to use zero.
            Read 1 More Customer Review

            Local BBB

            BBB of Southwest Louisiana

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