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Business Profile

Used Car Dealers

Miller Motors Westbank Used Cars

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 29, 2023 I was sold a 2014 ****** Pathfinder by Miller Motors. Motors. Hesitant on the buy, I was ensured that the warranty I purchased included a deductible of $100 and if anything was to go wrong go to ****** within 3years to 36K miles. This made me feel more confident in the purchase, I paid a $5000 deductible and began financing the car with ****** Fincance. On *** 8th I took the car into ****** because it began emitting black smoke and a burning smell from under the hood. I was upset by this because the first car note was not due until *** 13. I was told by ****** that it was the Control Module and coolant fan. On *** 15th I picked the vehicle up I was given a $782 bill and told the warranty was the worse seen since the 90's. I called Miller Motors to inquire about the warranty and was given no clear information. Every person I spoke with acted as if it wasn't their job to look into it. After paying *** and ****'s note I received a threatening message on ******** saying that I had to turn the car into Miller Motors or I was facing criminal charges. I called for clarification however none was given as to why I was being asked to return a car that I am paying on. After days of pointless calls I finally spoke to ****** who said the car shouldn't have been sold to me because it has a Branded Title and Miller Motors had to buy it back. I was told I should receive my $5000 down-payment + The 2 Notes for *** and June ($367.49 each) and a letter showing the loan is cancelled . I called Miller Motors and told them via email that I had no problem bringing in the vehicle now that I knew what as going on but upon so I would need $6516.87 which included the repairs. I was told they would get back to me however, the next morning I woke up to a stolen car. Miller Motors admitted it was a "repo" by them and only issued my Deposit they refused to give me a statement saying they have the car that is still on my credit and stopping me from purchasing another vehicle.

    Customer Answer

    Date: 08/14/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Miller Motors Westbank Used Cars regarding complaint ID ********.

    Regards,

    *****************************

Miller Motors Westbank Used Cars is NOT a BBB Accredited Business.

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