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Business Profile

Roofing Contractors

P. Mulligan & Son Construction Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company completed a roofing job in 2006 under a 30-year contract. The roof started to leak months (or longer time) ago, and the leaking got much worse recently.. We have being working with the company for a month, and agreed to pay an additional money for their help to fix the roof. They lastly agreed to get the job done early last week, but they did not come. Meanwhile, the leaking got worse and have caused more & more damages. In expecting the coming heavy rain, we called them again and again but got no response. This is now an emergency, and we'd very much appreciate your help to contact the company,

    Business Response

    Date: 02/11/2024

    This complaint is all complete.

    Customer Answer

    Date: 02/13/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *********

  • Initial Complaint

    Date:12/26/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The roofing work was contracted for almost a year ago, in January 2023 and has still not been commenced, despite repeated requests and payment of a 50% deposit of $3,000 to P. Mulligan & Son Construction Co. (the "Roofer"). The Roofer proposed to remove what he claimed was a dead root, but in fact removed a still healthy mature mountain *********************, and then put up scaffolding in late April 2023 which has remained in place over a period of 8 months as of the date of this complaint. No attempt has been made by the Roofer to schedule the work. The scaffolding constitutes an ongoing security and safety hazard and is screwed into the house's mortar, thereby damaging the house, which is a brick Tudor. In addition, the scaffolding is a local eyesore. At a minimum, we expect (1) a complete refund of our deposit plus interest thereon (11 months as of the date of this complaint); (2) immediate removal of the scaffolding; (3) repair of the damaged mortar (or equivalent cost of repair); and (4) payment of the replacement value of the mountain *******

    Business Response

    Date: 01/14/2024

    Hi, my name is **** Mulligan Mulligan. My complaint number is ******** I have been in touch with the homeowner and this has been resolved. Thank you very much

P. Mulligan & Son Construction Co. is NOT a BBB Accredited Business.

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