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Business Profile

Auto Body Repair and Painting

Frankie's One Stop Auto Body
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Drop my tow truck off for repairs and I paid in full 1200 another 600 and it's been 4 months I picked it up today with police and brought it to another shop for repairs and I didn't get my money back or none of the work was done I've been paying my tow truck insurance every month which is 1000 a month and with out my tow truck getting worked on do I can pay my bills I've tried to resolve this matters with them but noting what's my next step I just want all my money back for no work being done plus all that time of 4 months and noting done is wrong

    Business Response

    Date: 12/26/2022

    On November 28, 2022 I received a phone call from *****************************, asking for his money back for work that was done on his flatbed truck. He was saying it was not done to his satisfaction. I have no idea who this person is or what he was referring to. I told him I do not own a repair shop, but a body shop and asked him to please explain why he was calling me.


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