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          Find a Location

          Lark Hotels, LLC has 27 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Lark Hotels, LLC

              29 Main St Amesbury, MA 01913-2808

            • Lark Hotels, LLC

              209 Essex St Salem, MA 01970-3727

            • Lark Hotels, LLC

              133 Old Ferry Rd Newburyport, MA 01950

            • Lark Hotels, LLC

              PO Box 3089 Kennebunkport, ME 04046

            • Lark Hotels, LLC

              148 Washington St Salem, MA 01970-3508

            Business ProfileLark Hotels, LLC

            Hotels
            Multi Location Business

            Additional business information

            See all additional business information

            Contact Information

            29 Main St

            Amesbury, MA 01913-2808

            Get Directions
            Visit Website
            (617) 794-7348

            Customer Reviews

            2/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Lark Hotels, LLC has 27 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Lark Hotels, LLC

                29 Main St Amesbury, MA 01913-2808

              • Lark Hotels, LLC

                209 Essex St Salem, MA 01970-3727

              • Lark Hotels, LLC

                133 Old Ferry Rd Newburyport, MA 01950

              • Lark Hotels, LLC

                PO Box 3089 Kennebunkport, ME 04046

              • Lark Hotels, LLC

                148 Washington St Salem, MA 01970-3508

              Location of This Business
              29 Main St, Amesbury, MA 01913-2808
              BBB File Opened:
              10/23/2014
              Years in Business:
              11
              Business Started:
              3/5/2013
              Business Incorporated:
              3/5/2013
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              1
              Alternate Business Name
              • The Merchant
              • Captain Fairfield Inn
              • Blind Tiger
              • Whitehall Amenities
              • Blue Inn on the Beach
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              • The Sydney
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              • The Hotel Portsmouth
              • The Downtowner
              • The Attwater
              • Gilded
              • The Cliffside Inn
              • Block Island Beach House
              • Field Guide Lodge
              • Kennebunkport Captains Collection
              • Summercamp
              • Bluebird Dennisport
              Business Management
              • Mr. Robert Blood, President/Founder
              • Ms. Megan Kennedy, Creative Director
              • Ms. Stefanie Tannenbaum, Director
              • Ms. Korina Lopez, Front Office Manager
              • Mr. Peter Twachtman, CEO
              • Ms. Katherine Mok, Vice President of Marketing
              • Mr. Scot Hops, Director
              • Ms. Hollie Green, Marketing Coordinator
              Contact Information

              Principal

              • Mr. Robert Blood, President/Founder
              • Ms. Korina Lopez, Front Office Manager
              • Ms. Katherine Mok, Vice President of Marketing

              Customer Contact

              • Mr. Robert Blood, President/Founder
              • Ms. Megan Kennedy, Creative Director
              • Ms. Stefanie Tannenbaum, Director
              • Ms. Korina Lopez, Front Office Manager
              • Mr. Peter Twachtman, CEO
              • Ms. Katherine Mok, Vice President of Marketing
              • Mr. Scot Hops, Director
              • Ms. Hollie Green, Marketing Coordinator
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Traveling soon? Shop smart when booking a hotel room

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/07/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              I made a reservation on March 2, 2023 for two nights in August 2023 at ************ Hotel, **************************************; the rooms were over $800. Per night for a standard room but we thought we would splurge for the ******* Jazz Festival. I am sure the hotels will be sold out. I cancelled the reservation the next day, on March 3, 2023. The Hotel ******** charged me a $25. Cancellation fee despite the fact that the check in dates were five months out. I called and was told we charge everyone a cancellation fee regardless. This is a total consumer rip off. I called and emailed the hotel. I can forward the email if needed. Confirmation number *****.
              Read More
              Read 1 More Complaints

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Susan W.

              10/26/2022

              I and my party also had a horrible experience with Lark Hotels, Ocean Point Inn. They canceled our room reservations late Friday afternoon of Labor Day Weekend 2022. The rooms had been booked in May 2021. We were planning to arrive on Tuesday after Labor Day Weekend and now had nowhere to stay!! We have stayed at Ocean Point Inn for many years and always had a delightful time. We booked early, purchased gift certificates at discount, and anticipated a week of seafood and sunsets. Sadly, this has changed for the worse.Not only was our vacation ruined, but the rude and obnoxious treatment by the Ocean Point Inn staff was inexcusable. They were defensive, inept, uncoordinated, and unprofessional. In particular, speaking to the Regional Manager rose to the level of abusive interaction I have never experienced in my life.Be warned that Ocean Point Inn is no longer the welcoming and well-managed resort we have previously enjoyed.

              Lark Hotels, LLC Response

              03/13/2023

              I'm terribly sorry that your plans for Labor Day 2022 were canceled and that we failed to communicate with you in a timely and professional way. We purchased the property in March of 2022 and worked hard to try and open it for the 2022 season while we in tandem were planning a remodel for the early fall and winter of 2022/2023. We certainly should have been ahead of communicating with you and working with you to find a solution that worked for you and your plans. We do take your feedback very seriously and never want to disrupt guests plans as we are in the business of making memories...I again am sorry that we failed you. I do believe the work we've done over the last year will transform Ocean Point Inn and that the experience going forward will be exceptional. If you would like to speak with me, I can be reached at *********************************
              Read 3 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

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