Complaints

• Initial Complaint

  07/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I. Placed a phone order for food based on the price on the business website. My husband went to get the food and he was charged 100 dollars more than the online price. He was also charged a $12.00 no cash fee. That was on Sunday July 3rd. I called the business and the owner was rude saying it wasnt his fault his prices were listed wrong on his website. He even looked at the website with me in the phone and confirmed they were wrong. He offered to give me a $30. Dollar credit which I felt was a slap in the face. As of today July 7th the prices are still not corrected. If I had ordered online I would have paid the cheaper price. I feel the business should be held accountable for their mistake. It was not my fault. I was charged ***** for my cheese pizza 24 slice and ***** for the pepperoni and the half cheese half pepperoni. And ****** for 50 chicken fingers. The website clearly lists the cheese pizza at ***** and 3 dollars more for pepperoni. It also lists the chicken fingers at ***** for 50 chicken fingers.

  Customer response

  07/18/2022

  I have not heard from the business in response to my complaint.  I only spoke to them the day of and on that day the owner was very rude. So what are the next steps?? I dont think businesses should be able tongeyvawaybwithbthis

  Business response

  08/10/2022

  Our prices are right on the menu.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩