Business ProfileforAtrius Health, Inc.

Recently assumed caretaker duties for parents. They have same primary care doctor; that facility uses the Atrius Health portal. Over the past two months, I have never seen such a mess regarding coalescing of medical information. Most office communication is via email, or text. Both my parents are on the cognitive decline, they don't text, they don't use the internet. There have been numerous missed or non-scheduled medical tests due to lack of communication or just giving up after enduring utter frustration waiting on the phone to speak with a person who could assist them. My mother was due for two separate CT scans, one from another facility. I was coordinating the scheduling and was trying to find a location that was relatively close. For the life of me I can't understand why **************, *********************** and **************** facilities weren't even in the list "approved" MRI locations. The Atrius scheduler couldn't see the orders from the outside provider and assumed it was a duplicate order and cancelled the appointment without consulting our family. Atrius portal is sooooo poorly constructed that it does not interface with many outside medical facilities (I'm talking hospitals here). I was used to the experience I have with the Mass General ******* Gateway...all providers, tests, appointments show up in one location. Atrius is the total opposite---It is the *** of health care.I needed to "link" to 4 other outside facilities (that's 4 separate medical portals, folks..) just to have access to all the medical information and even then there was no comprehensive page that combined all that information. I think it borders on age discrimination.In Early March, my father suffered a head injury which necessitated a rehab along with a referral to a neurologist. The earliest appointment was July 30th. Really? 5 months out? Worst Health organization ever. If I could get them to change, we'd be out the door....