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ComplaintsforVictory Heating Air Conditioning Plumbing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/17/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
When I booked the plumbing appointment with the Victory office assistant, she told me that there would be a flat $109 charge for the plumber to come out and evaluate and quote the work I wanted done. She asked me to confirm that I still wanted to schedule the appointment and I told her that I did. When she told me this, I asked if the fee was applicable to any charges I would incur if I would go ahead with my projects. The person told me that it would not be. I told her that was fine and we scheduled the appointment.At the end of my appointment, I was asked how I would make payment and handed over my credit card. I confirmed that my card would be charge for the $109 fee and was told that the fee was $235 for his and his apprentices visit. I explained that the person with whom I booked the appointment was very clear that the fee was a flat $109 for the evaluation. My card was charged $235 instead of the $109 I was quoted. I want a partial refund of $126.Business response
09/28/2021
Victory Management is aware of the potential overcharge and will work direct with the customer regarding resolution. Tell us why here...Customer response
09/29/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.I received a call from a representative at Victory heating and air-conditioning. The representative told me that I would be receiving a check in the amount of my overcharge ($126). This satisfies my issue with victory and you may close my complaint. I can dissipate receiving the check over the course of the next business week. Thank you for your assistance.
Regards,
*******************
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.