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Business Profile

Fire and Water Damage Restoration

SERVPRO of Beverly/Cape Ann

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for SERVPRO of Beverly/Cape Ann's headquarters and its corporate-owned locations. To view all corporate locations, see

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SERVPRO of Beverly/Cape Ann has 2 locations, listed below.

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    Customer Review Ratings

    3

    Average of 2 Customer Reviews

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    Review Details

    • Sal B

      Date: 03/24/2023

      We had an absolutely horrendous treatment by Servpro. I wish there was no star to give them. It took forever to get a hold of them to do an asbestos test in our house. Servpro rep **** three holes. It took no more than three minutes for him to **** the holes, collect a sample and leave us. It then took us more than a month to try to get a hold of them again to find the results of the test. Eventually, they told us it was negative and sent us a bill for $874! They never sent us an estimate before coming and boring the holes. When we called them today and asked why they didn't send us an estimate, why it took them two months to do the asbestos testing and release the results, and why they are charging us so much, Servpro told us that they **** 14 holes and we have to pay that amount. When we looked at the holes, we saw no more than three. Then they told us on the phone that they **** six holes. When we pressed them on why they didn't send us an estimate, they said they did -- but we have never received an estimate. Otherwise, we would have shopped for other contractors. Servpro keeps changing its story and lying to us. They treat customers like dirt and charge them astronomical numbers without giving an estimate. This business must be shut down! STAY AWAY FROM SERVPRO AND TAKE YOUR BUSINESS ELSEWHERE!!!

    • Dr. R

      Date: 04/19/2022

      Great team and communication skills. Helped with all aspects of our damage.

    SERVPRO of Beverly/Cape Ann is NOT a BBB Accredited Business.

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