ComplaintsforWater Craft Pools
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I hired them to renovate out gunite poll in April 2022. They have yet to complete the work, telling me waiting for the lights to come in although was told they were expected in August, it is now October. The work they did was sloppy, they have not remedied that. They have not completed the installation and do not respond to emails or calls. I was harassed into paying them or they were not even going to deliver the equipment they had. I would like the rest of the equipment they promised but have not delivered or a refund for those amounts.Customer response
10/18/2022
I have not heard from the business in response to my complaint.Initial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contacted WaterCraft Pools for an above ground pool and deck sales/installation. 4/22/22 ****************************** came to my home, I accepted his quote and gave him a check deposit for $5,000 The work was promised to be done end of May/ first week of June. At the latest 7/4.To date, August 10, 2022 the work has not been done, there is no timeline to come and the company website, FB page and ph# have been disconnected. When they never showed, I was told if I cancelled, I would forfeit my deposit, but the company just never came to do the work and now have closed. ***************************** ************ ****************************************************Customer response
08/22/2022
There has been no resolution. I told the business that I contacted BBB for support. Their response was that then they wanted $12,500 before they would deliver the pool and another $12,500 before they would bring an excavator. This was not the agreed upon payment schedule. I did not agree to be paying $30,000 (more than the cost of the pool) without any work or promise of work being done.
How can a company never come yet hold your deposit?
Initial Complaint
06/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired the company WaterCraft pool (Blue Aqua now ) out of ********* ********************************** ************ on June 30, 2021 to replace an inground pool liner and do beam repair work for the cost of $7900. I gave them a check deposit of **** the next day that has been cashed. This work was supposed to be done end of August / early September of 2021. I have had zero contact since that day with the owner ***********************. I have been told by the secretarys that my liner is still in que. I have had no updates as to when or even if they are doing this work. No return calls by ***. Ive asked for my deposit back and still nothing. I have since found out that a relative of my fianc had the same exact issues with this company and its was $14,000. It wasnt until the cops got involved that the money was returned. The secretary told me *** was doing no liner installs and only pool openings currently. I not only want my money back but want to make sure this isnt happening to other people as well.Customer response
06/29/2022
I have not heard from the business in response to my complaint. I have since found out that this company has filed for bankruptcy 3 times before. They have many complaints against them from what I see on social media sites. I have found no recent bankruptcy claims for this company. I still have not been contacted from the owner. Theres been No attempt to refund my money. Ive also since found out that somebody I know was in the exact same situation with this company after giving them $14,000. They have chnaged their business name to Blue Aqua pool in *********. With the same number. Same employees working the front desk. She told me *********************** was still in charge and she didnt know why they changed their name.
Initial Complaint
11/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Deposit on pool liner paid in October 2020. Work supposed to be done in May 2021. Have called about 10 times and emailed, no one will talk to us. Secretary will give them a message is the only response we get. We went our deposit back.Customer response
11/18/2021
I have not heard from the business in response to my complaint. We tried to communicate with them **** times before contacting you. They do not return calls or emails. What would you suggest next? Small claims? Attorney general? Pretty sure this is not a one time thing for them...Initial Complaint
09/20/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 15th, 2021 we wrote a check in the amount of $13,300 to Water Craft Pools out of ********* ** for a deposit on an in-ground pool installation. We were told the pool would be ordered immediately and that we could select our liner over the next 30 days and that they would come back to measure for decking. We were also told we could expect a mid-August installation. Over the past 3 months the contractor has not been back to measure for our decking, not requested our liner type nor provided an installation date, measurements for a permit and otherwise has been completely unresponsive. We have also invested in replacement fencing required by Water Craft to start the installation which now was an additional waste of money. At this point we don't expect them to ever show up nor reply to us. We've requested a refund on Monday, September 13th and so far, as expected, have not heard from them. We can also provide a timeline of communications gone unanswered.Initial Complaint
08/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Contracted with this company back on 10/27/21 to perform repairs on my in-ground pool consisting of removing and replacing vinyl liner and coping as well as replacing filter system. Total cost: $14,900 I paid a deposit at time of signing of $7,500. Work was to begin in the spring of 2021. In March, they came out as scheduled to measure the pool but since then it has been one excuse after another and the pool work I thought would be done in the spring is still not even started and it is mid-August. I have sent dozens of emails, phone calls, and texts to the business and the owner directly with no reply. At this point, I just want my money back and for this company to be punished for its deceptive business practices.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.