Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally placed a bid while browsing through an ******* Auction catalog on ************************. It wasn't until I received an email invoice from Invaluable that I realized I "fat finger" a bid on my phone. I contacted ******* Auction in ** directly to explain the mistake and apologize for any inconvenience. I thought the issue was settled but I subsequently learned ***** placed a strike against me that has prevented me from registering for any online auction. I have been trying to resolve this since 2022. I reached out to Eddies again on Feb 17, 2025 to see how we could resolve this outstanding issue. I was told bruskly that ***** wants to be paid to remove the strike against me on ************************. This amount of money he is asking for is very unreasonable considering the issue was settled when I made my first call to *******. I would like this strike against me removed.

  

  Business Response

  Date: 02/20/2025

  Dear Mr. ******************* am sorry to hear an accidental bid placed through our site was not resolved as you believed. While you mentioned you have reached out to ******* Auction regarding the matter, I've just sent them a message, as well, and we hope they will agree to allow the removal of the unpaid item strike on your account. While this is at their discretion, there is no negative impact to them to allow the strike removal, especially this long after the fact. 
  
  I've opened a ************* for you (case #********* and will follow up with you directly by email once we've received a response. Feel free to reach out at *************************************** and reference the case number in the subject line, though I'll follow up by early next week at the latest. 
  
  Kind regards,
  
  ******** ******
  Senior ************* Manager
  ******************** | **********************

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  In communication with ******** from ************************, I was advised that I would need to wait 3 more years before the strike against me would be removed.  The only other option is to pay ******* Auction $800 to remove the strike against me.  This seems more like extortion than problem resolution.  ************************ has not followed through on the actions stated in their original response to this complaint.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 03/04/2025

  Hi ****,
  
  I can appreciate the resolutions offered is not what you were hoping for. I was hopeful ******* Auction **** would be willing to remove the dispute from your account after this amount of time had passed. 
  
  The auction houses who sell through our platform maintain the right to manage their own bidders and non-payment disputes and unfortunately they were unwilling to allow the unpaid item strike be removed from your account without a penalty. They reiterated to me the option they offered to you: "We can resolve this matter, need asking you pay the buyer premium $405.00 to cover our lost, then we can remove the dispute from your account."
  
  As pointed out when you contacted our team, without permission from the house, unpaid item strikes expire from Invaluable bidder accounts in good standing after five years; this will occur for the lot in question from ******* Auction **** in January 2027. We recognize the dispute was the result of an error in placing a bid during a live sale unintentionally, and are happy to give bidders a path to remove strikes from otherwise good account.
  
  In the meantime, your bidder account is still active and many sellers will still allow you bid. While some auction houses maintain stricter bidder approval thresholds than others, we always encourage you to contact a house directly if you are hoping to participate in a sale and find yourself in a Pending registration status. Please also feel free to contact our team in the future if we can aid in any such communication at *****************************************************************.
  
  Kind regards,
  
  ******** ******
  Senior ************* Manager
  
  ******************** | **********************

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] 
  

  I understand the request to pay$400 to ******* but after repeated attempts to resolve this issue, ***** still has not sent an invoice.  To date, the resolution ************************ proposes is theoretical and *****';s has not followed through with a mechanism to pay the fee.
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ****** came to my home on two occasions where he removed items from my home for "resale". The 2nd time was September 16th, I'll have to find paperwork on the first time. Bottom line, we removed items like brand new Washer Dryers, Excellent Furniture, a Jacuzzi Brand Pool Vacuum Cleaner, and much more--total value over ****** dollars....he's communicated with me over Text that he's sending me the money over Zelle, and that he was waiting on me...which was a lie as its' been a few months already since that time....so at this point, I'm no longer waiting.....I need for him to get me my money asap. MY wife died last year, and I had to move....so the money is for my kids.

  

  Business Response

  Date: 01/13/2025

  Dear ***********,
  
  We are sorry to hear you've had a poor experience with a reseller helping to sell your appliances. You've reached out to Invaluable and AuctionZip, both auction bidding platforms, and we do not coordinate or have any connection to estate sellers or their consignors. If you are in a payout dispute with a company as a consignor, we would advise working with the company directly, or otherwise pursue legal recourse to recover assets owed to you. 
  
  If there is anything we can do to assist with a dispute regarding a transaction made through one of our sites, please feel free to reach out to our ************* team at *************************************** or *************************************************************. 
  
  Kind regards,
  
  Danielle 
  Senior ************* Manager
  ******************** | **********************
  

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a prehistoric stone axe, wth the understanding it was authentic. Once the item was received, it was crystal clear it was a reproduction. *********************** auction house is very known for this ( which I learnd after the fact). I just simply want my money back minus shipping and I will return this fake item, with the hopes that this auction house doesnt try to pass it off again as authentic.

  

  Business Response

  Date: 08/30/2024

  Dear ********, 
  
  My name is ********, reaching out from the Invaluable and AuctionZip ************************ team. I'm sorry to hear you had a poor experience working with *********************** Auction.
  
  We definitely would like to assist however we can, especially if facilitating communication between parties would be helpful here. I just tried to look up your transaction and am having trouble finding your account in our system. Did you place your bid through Invaluable or AuctionZip? 
  
  Please let us know if you have your account under a different name or email address. Please also feel free to contact our team by email through *************************************** or ************************************** You may refer to case #******** in your outreach. 
  
  Kind regards,
  
  *****************************
  Senior ************* Manager
  ******************** | **********************

• Initial Complaint

  Date:07/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction item through auctionzip.com. I paid the auction house $100. I then paid another $250 to the shipper which the auction house recommended. After several months of not receiving item, I contacted the shipper, the auction house and auctionzip. I was told that the item was lost during shipping and the auction house is no longer able to reach the shipper. All parties have not provided any supporting evidence and any documents verifying that the item was lost. I have absolutely no clue whether the lot was shipped to the wrong address, seized, lost, or even shipped at all.After multiple unsuccessful attempts to get any info from Appalachian trading post auction house, I contacted auctionzip.com, the platform on which the auction was conducted, to help me in resolving the situation. Auctionzip has now gone silent and refuse to resolve this issue in a timely manner. All i am asking is a full refund.

  

  Business Response

  Date: 07/17/2024

  Dear ******************,
  
  My name is ********, responding from the Invaluable and AuctionZip ************************ team. I'm sorry to hear you've had a poor experience with a seller on our site, and I see you do have an open case with our team. I have reviewed your case #******** with my team and know that we will be reaching out further regarding your case. 
  
  Please know that we are currently in touch with ************************ to try and obtain documentation showing handoff to their *** store, and will also confirm the best contact information for the shipper. While we don't have a relationship with the house's independent shipper, we want to be as helpful as possible in helping track down your item and/or helping advise on the best form of recourse for you. 
  
  Please don't hesitate to contact our team should you need further assistance at ************.
  
  Kind regards,
  
  *****************************
  Senior ************* Manager
  ******************** & **********************

• Initial Complaint

  Date:06/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A seller on this auction house shipped my purchases to the wrong address and offered $300 compensation for the error, which offer they then reneged. Invaluable followed up with the seller, who lied about the error. When I provided email documentation that showed their explanation to be a lie, Invaluable stopped responding to me.The seller claimed I asked them to change the address after the order was already shipped, which was not true (I changed the address before payment and shipment). The emails I provided prove this.I would like Invaluable to follow up with the seller to remedy the situation. Instead, they have stonewalled me.

  

  Business Response

  Date: 06/14/2024

  Dear ****,
  
  My name is ********, reaching out from the Invaluable ************************ team regarding your transaction with Hotspot Auctions following their auction on 11/27/2023. We apologize for the delay since our last update, and please know that your case #******** is still open and we are continuing to make outreach to the house on your behalf and will follow up with you shortly from your original case.
  
  Feel free to contact the team at *************************************** if you have any questions in the meantime.
  
  Kind regards,
  --
  *****************************
  Senior ************* Manager
  Invaluable & AuctionZip

  Customer Answer

  Date: 06/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This message offers no information. Invaluable says "we're working on it" and yet I have had no update since Monday, May 6 (over six weeks ago), despite reaching out several times (all my emails since May 6 have gone unanswered). A satisfactory response would offer:

  -An explanation of Invaluable's efforts

  -A timeline towards resolution

  Without more detail, it seems obvious that I'm again being brushed off with Invaluable taking no action on my behalf.

  Thank you,
  ****
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 07/02/2024

  Hi ****, 
  
  My name is ********, reaching out from the Invaluable ************************ team. I apologize this matter with Hotspot Auctions has gotten delayed. I was hoping to have more of an update before following up with you. Since you last spoke with a member of our team, we have left several voicemails with the auction house and also had their Sales Account Manager make outreach and are still trying to connect with them to issue the promised refund of $300. 
  
  Please know we have not closed your case and are working towards a resolution as quickly as possible and will be in touch again by email as soon as we have connected with the house with an update.
  
  Kind regards,
  
  *****************************
  Senior ************* Manager
  ******************** & **********************

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case: ******** and ******** with customer care team A friend of mine, **********************, who is also a VIP Invaluable member, bought an item via Invaluable platform from an Australian Auction of WW2 items (JB Military Antiques). I paid and acted on ******'s behalf throughout the transaction.After not receiving the WW2 belt for multiple months, I contacted the Auction in ********* directly and they said that the item was lost during shipping, but they have not provided any supporting evidence and any documents verifying that the item was lost. I have absolutely no clue whether the lot was shipped to the wrong address, seized, lost, or even shipped at all.After multiple unsuccessful attempts to get the information from JB Military Antiques directly, I contacted Invaluable, the platform on which the auction was conducted, to help me in resolving the situation. Invaluable simply overlooked the situation and after a few emails brushed the issue under the rug. I asked Invaluable to conduct an investigation and contact the Auction on my behalf and either obtain the documents or a refund. After multiple unsuccessful attempts by Invaluable, I demanded to implement stringent measures towards JB Military Antiques and asked Invaluable to issue a refund themselves. I feel that Invaluable should have penalties in place towards auctions who are suspicious and do not provide documents upon request. Unfortunately, Invaluable simply did not respond to my last message because neither Invaluable nor JB Military Antiques feel responsible to resolve the issue. Each single request was disregarded by the Auction and simply ignored, even when Invaluable contacted JB Military. If Invaluable feels that this is acceptable business practices by Invaluable standards, then good luck in doing business with these guys and losing loyal customers. *************************** and *********************** were both completely useless in resolving the situation and did not take proper time to review my issue.

  

  Business Response

  Date: 04/30/2024

  Dear ******,
  
  My name is ******** reaching out from the Invaluable ************************ team. We are sorry to hear that you had a poor experience working with a house that sells through our site, and that you were unsatisfied with the assistance our team offered. While you did not receive the outcome you expected, our team utilized all our resources to facilitate communication and an amicable resolution between all parties. We acknowledge that due to declining shipping insurance post-sale, this limited recourse available to you following the transaction once the item was unfortunately lost in international transit. 
  
  That being said, we take seriously all feedback about the houses who sell on our platform, and keep all complaints on file should we review our business relationship with the auction house in the future. 
  
  In the future, please do not hesitate to contact our team for assistance communicating with any auction houses regarding a transaction. You can always reach us at *************************************** or by phone at ************.
  
  Kind regards,
  --
  *****************************
  Senior ************* Manager
  ******************** & **********************

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********

  With all due respect, your response is completely useless in resolving the case as all previous responses provided by the customer service team. If you took it seriously, then I would either have money in my bank account for the lost/seized lot or the response from the ** Military Antiques with PROOF OF THE ***** I have neither of those and already reported Invaluable to ************************ in **. ** Military will be reported to Australian authorities accordingly. You could have imposed sanctions on ** Military for not responding to client's emails, but you decided to stay quite and do nothing, because you already got your fee.
  

  Will never use your services again after Invaluable treating customers like that. And will spread a good word within collectors community
  

  
  Regards,

  ******

   

   

  

  Business Response

  Date: 05/03/2024

  Dear ******, 
  
  Again, we understand your case was not able to be resolved in the way that you expected. Our team and the house has acknowledged that had you taken out shipping insurance, the end result would have been different. 
  
  Should you need a Proof of Loss certificate, please feel free to reiterate the following to the house:
  
  According to the help section of the ************** site, under 'Who do I contact if my parcel is lost in transit' If your parcel is carried by a third-party carrier and is lost in transit before it is accepted by ************** for delivery to your PO Box, you will need to contact the sender or third party carrier directly. You may reach out to ********* Post to file a "Lost Package" with them from this link: ************************************************************
  
  We see the owner of ** Military has offered to reimburse the shipping cost to you in a message on April 16th. We encourage you continue to work with the ** Military team to recover these funds and arrange a bank transfer, as instructed. 
  
  Kind regards,
  
  *****************************
  Senior ************* Manager
  ******************** & **********************

  Customer Answer

  Date: 05/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hi ********,
  

  What you are saying is absurd because you did not follow the case from the beginning. As I already told many of your colleagues and to JB Military directly that a failure to provide a loss certificate is pretty much a fraud. Especially given that they sent out the item during the **** Ban in *********. Most likely the item was seized and they do not want to provide the loss certificate because the response from Australia post was different. Simple Email that the item was lost is not enough for me. Once again, the problem is not the shipping insurance, but that the shipper (JB Military Antiques) doesn't provide the loss certificate and doesn't respond to those requests at all. It is quite simple request, isn't it? Neither do Australia post provided this certificate to the receiver (myself). They specifically requested that the shipper should contact them.

  
  Regards,

  ******

   

   

• Initial Complaint

  Date:03/18/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See the below uploaded file "Y_03.18.24_Invaluable Issue_BBB.doc:"

  

  Business Response

  Date: 03/22/2024

  Dear ********************,
  
  My name is ********, and I am the ******************** Manager here at ********************. I want to acknowledge that we have received your complaint and are sorry you were displeased with our assistance in your case concerning a transaction with The Rug Life Auctions. I have taken ownership of your previous case with our team (#********) and am consulting with my management team. We are working towards a resolution for you and hope to be in touch early next week with more. 
  
  In the meantime, please feel free to contact me at *************************************** and reference your case number. 
  
  Kind regards,
  
  *****************************
  ******************** Manager
  ******************** / **********************

   

   

  Customer Answer

  Date: 03/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response I agree to. I agree so the business representative can review the case with her team. I would think that next Friday 3/27/2024 should provide the time needed. Reference complaint #********.

  BBB only provided two options.  Your comments  stated you needed to have more time  

  Regards,
  
  ***************************

• Initial Complaint

  Date:03/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On line equipment auction Feb. 20, 2024 by *********************, Iron Bound Auctions, ********, **. The delivered equipment was missing parts that were clearly shown in the on line auction pictures. This is theft and fraud. Auction Zip needs to police its auctioneers for integrity.

  

  Business Response

  Date: 03/06/2024

  Dear ******************,

   

  I'm sorry to hear you have had a poor experience working with Iron Bound Auctions. While I see Iron Bound advertised with AuctionZip several years ago, they are not an active client of ours. It sounds like you might need to contact the auction platform, HiBid (with whom we have no affiliation), or Iron Bound Auctions directly to address your won item. 

   

  It looks like you can contact HiBid via email at ********************************** or phone at ***************

  And here is the contact information I was able to find for Iron Bound Auctions: Phone ************ or Email *************************************

   

  Please let us know if our team can be of further assistance. Our ************* team can be reached by email at *************************************. 

   

  Kind regards,

  *****************************

  Senior ************* Manager

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to remove credit card information, unable to close the account , delete your account does not exist , deteing your card information does not work doesnt work , and there is no way to contact auction zip .

  

  Business Response

  Date: 03/06/2024

  Dear *****,

   

  I'm sorry to hear you were having trouble contacting our team to request we remove your account from our system. I have gotten that process started with our team. 

   

  Should you need to contact us for any assistance in the future, please feel free to email us at ************************************* or give us a call at ************.

   

  Kind regards,

  *****************************

  Senior ************* Manager

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off , I'm sorry I have had write you, unfortunately the company has not been able to settle my issue due to their reliance on computers most likely to save money.........With very poor results. My problem originates back to 2020, maybe 2021, when Auction Zip had a security breach, flagged my account, froze the account (which is fine), and notified me, cool, all above the board. The account was not used for a loooong time, until 4-6 months ago when I tried to bid on something,........ eeeeeeh!!, , no, your account is frozen. I have seen several e-mails, asking for help, (spinning my wheels) but all I have gotten is directions on resetting my password, and it is noooooo help, I have for a call (Nope) I have e-mailed them with a request to just delete my accountant and just let me start over. But Nooooooo, You guys,... this is not brain surgery, IT'S CUSTOMER SERICE........... which is just totally oblivious to you................

  

  Business Response

  Date: 03/24/2023

  Dear ****************,
  
  We are sorry that you have not been able to log in to your account, and that our response to your most recent email did not resolve your issue. Our ************* team would be happy to assist you further. We can be reached by phone at ************.
  
  To clarify, AuctionZip.com has not experienced any data breaches, and we have not flagged or frozen your account.
  
  Best wishes,

  ********

  On behalf of AuctionZip *************