Complaints

This profile includes complaints for CarGurus, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CarGurus, Inc.

  1001 Boylston St 16th Floor Boston, MA 02115-1829

  
• 

  Auto List, Inc

  332 Pine St Ste 300 San Francisco, CA 94104-3218

  
• 

  Auto List, Inc

  332 Pine St Ste 300 San Francisco, CA 94104-3218

  
• 

  Auto List, Inc

  332 Pine St Ste 300 San Francisco, CA 94104-3218

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an offer to purchase my car through the ******** website and their dealer partner Harbor ****** in **************, *** of $4350. The dealership was an hour from my home so I texted them to confirm the price would be honored if my car was as I had described it. I was assured it was a valid offer so I drove to the dealership and was told the Car Guru offer wasnt their offer, they wouldnt honor it, and said theyd give me $2800. After a tough discussion I had to settle for $3000 since I was stuck with the timing of the sale. I contacted both ************* and Car Guru and they both said theyre not responsible for the behavior of the other, meanwhile their bait and switch approach cost me $1350. The transaction took place on 2/22, and the vehicle was a 2008 Saturn Vue XR

  

  Business Response

  Date: 03/10/2025

  Hi there,

  Thank you for reaching out and bringing this to our attention. We are sorry to learn about your experience and do understand your frustration.

  While CarGurus strives to generate a fair value estimate at offer generation, dealerships do have the right to modify offers generated on CarGurus based upon further information about a vehicle or changes in the marketplace. CarGurus is not able to compel a dealer to honor an offer at this time.

  Your feedback will be provided to the dealer and will help us improve our Sell My Car product to make it better for both sellers and buyers in the future.

  We appreciate your patience and understanding.

  Best,
  CarGurus Support

  Customer Answer

  Date: 03/17/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as

  with all due respect, I completely followed your process, received an offer from your company, responded within the timeframe required to qualify for the offer, and presented a vehicle to your buying agent exactly as described in my submission. Market conditions didnt change in 2 days, and the vehicle was in tremendous shape for a 2008 Saturn Vue. When I sent a text to your agent confirming the offer would be honored they responded that it would, from someone that identified themselves as a car guru representative. Your platform only works if it can be trusted, and you have much more leverage to have your partners honor your joint commitment than I do as an individual senior citizen just wanting to be treated fairly.

  thank you for reconsidering your position on this.

   

   

  You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 03/19/2025

  Hi there,

  Thank you for following up.  We do apologize for any frustration this has caused. Per our Terms of Use, Any Offer provided to you through the ************** is subject to the conditions and contingencies identified in connection with such offer. CarOffer or the Participating Dealer, as applicable, are not entering into a binding agreement to purchase your vehicle if and until you have provided all requested information and completed all applicable transaction documentation to the satisfaction of the buyer.  You can find more information here: ***********************************************************

  Thank you for your understanding,

  CarGurus Support 

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

  Pointing me toward your T&Cs and basically saying you have no obligations of any kind to honor your platforms basic obligations to provide an offer and honor it if I acted in good faith and delivered a vehicle as described within the timeframe required is incredibly frustrating and honestly insulting. So exactly what did I do wrong to invalidate your offer? And remember I texted the agent 30 minutes before I went to the dealership because it was so far away and specifically asked if the offer was valid if my car was as described on your form. They said YES, what else am I supposed to do in this case?

   

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, Feb. 21, 2025 I contacted Car Gurus to sell my 2013 ****** 4 ****** limited. I received two offers, one from CarMax (**************, **) for ****** and one from ************ (*********, **) for ******. I contacted ************ and set up the appointment to turn over my car on Wed., Feb. 26, 2025. Upon arrival, they inspected the car and said that they would offer me ****** given some suspension issue that I was completely unaware of although I had the car inspected and brakes repaired on Feb. 2, 2025. I negotiated back to ****** and was told I would be sent a check from "corporate" via overnight mail after 3 business days. The copies of the paperwork did not initially include the final offer and I had to ask for that.After 7 days, I contacted the Hakeem, the salesperson and, at first, he said "check?". After explaining, he said it would be "soon" and that they had to be sure the title was clear before issuing the check. Today, day 9, with no communication or tracking number, I am issuing this complaint since they have both my car and my money and are not concerned. My next step will be to enlist an attorney.

  

  Business Response

  Date: 03/26/2025

  Hi there,

  Thank you for reaching out to us and bringing this to our attention. We are so sorry to learn of this experience and our team would like to explore this issue further. If you could contact us at *************************************** we would like to gather further details. We recommend in the meantime reaching back out to the dealer to understand the status of your payment. 
  
  Additionally, please try reaching out to your consumer protection in your area for more detailed assistance ( Link below)
  **********************************
  
  Thank you for your understanding,
  CarGurus Support

  Customer Answer

  Date: 03/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CARGURUS SEND TO COLLECTION OUR DEALER FOR $600.00 WE CANCELLED THEIR SERVICES AND WE GOT AN EMAIL SAYING WE DO NOT HAVE AN ACTIVE ACCOUNT WITH **********************.

  

  Business Response

  Date: 02/20/2025

  Hi there,
  
  Thank you for reaching out. 
  
  We sorry to hear that your experience was not a positive one. To discuss your contractual commitment further please email us at *********************************** or give us a call 1-800-CAR-GURUS.
  
  Best,
  CarGurus Support

• Initial Complaint

  Date:02/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter dated 2/7/15 on 2/14/25 that Global denied a auto loan application submitted by Cargurus on 1/15/25, application # ********. THIS IS FRAUD. I DID NOT APPLY FOR A CAR LOAN WITH ANYONE, MUCH LESS CARGURUS MARKETPLACE. I DIDN'TG EVEN KNOW WHO THIS COMPANY IS. I'VE CALLED GLOBAL LENDING WITH NO REPSONSE. I CALLED CARGURUS AND THEY JUST STATED THEY FILED A "FRAUD CASE" # ******** AND I WOULD HEAR SOMETHING BY EMAIL. THEY WOULD NOT PROVIDE ME WITH ANY FURTHER INFORMATION.THIS IS FRAUD, FAILURE TO VERIFY THE IDENTIFY OF AN APPLICANT. TAKING ADVANTAGE OF A HARD WORKING, HONEST INDIVIDUAL WITHOUT VERIFING THE PERSON WHO IS IMPERSONATING ME!

  

  Business Response

  Date: 02/19/2025

  Hello,
  
  Thank you for reaching out to us at CarGurus Support.
  
  We have blocked your contact information from being used on our site.  If at any point, you would like it to be unblocked, please reach out to our Support team at ***************************************************************** 
  
  Additionally, we'd encourage you to look through your credit report history to see if there's any activity you did not authorize. You can review your credit reports from the three major credit bureaus, Experian, ********** and Equifax. You can do this by requesting a free credit report from each of the bureaus at ********************** once a year.
  
  To dispute any credit report information, you'll need to contact the credit bureau in whose report you found the error.
  
  We apologize for any inconvenience and thank you for your understanding.
  
  Best,
  CarGurus Support
  

• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against CarGurus regarding a contract dispute and their refusal to acknowledge the cancellation of my account. On January 21, 25, I submitted a cancellation request to CarGurus, which was acknowledged via email. My initial request, and subsequent communications, clearly explained the reasons for cancellation and provided supporting documentation.i also communicated with a CarGurus representative My original contract was with *************, located at **********************************************. This business is no longer in operation, a fact I have repeatedly brought to CarGurus' attention. The closure of ************** due to circumstances beyond my control (specifically, security reasons and government-mandated closure)Despite this, CarGurus continues to treat the contract as valid and is demanding a cancellation fee of approximately $13,000. This is unacceptable. Their contract stipulates that service fees are due before the beginning of each month. With ************* closed, no service can be provided. Furthermore, their platform does not allow me to remove my card information, and I have explicitly stated that I do not authorize any further transactions. Any such transactions will be considered unauthorized and disputed.I have consistently made timely payments since August 2022 while ************* was operational.I have provided CarGurus with all necessary documentation, including proof of the business closure and my request for dismissal from the *****. Despite numerous attempts to communicate with them, they refuse to acknowledge the invalidity of the contract and continue to demand payment. I feel they are not engaging in good faith and are ignoring the documented facts of this case.I am requesting the Better Business Bureau's assistance in resolving this matter. I demand that CarGurus immediately confirm the cancellation of my contract, cease all billing, and remove my payment information from their system.

  

  Business Response

  Date: 02/13/2025

  Hi there,
  
  Thank you for reaching out. 
  
  We sorry to hear that your experience was not a positive one. If you would like to discuss your contractual commitment further please email us at *************************************************************
  
  Best,
  CarGurus Support

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  I am writing to formally reject the business's response to my complaint regarding the unauthorized charge to my account on February 3, 2025. I have attached screenshots of all email correspondence with the company, including emails to both the account representative and the designated payment email address, as well as a copy of the ***** notice. These attachments provide clear evidence of my attempts to cancel my services.
  The business's claim that they did not receive my cancellation request is simply untrue. As the attached documentation demonstrates, I sent cancellation requests via email . Furthermore, I have also had multiple phone conversations with the company regarding this issue, during which they refused to acknowledge my cancellation and proceeded to charge my account. "I spoke with a representative named [*****] who stated that. its out of her control 
  I request that all further communication regarding this complaint be conducted through the Better Business Bureau platform to ensure a clear and documented record of our interactions. I am requesting a full refund for the unauthorized charge of [$1200] on February 3, 2025, and confirmation of the cancellation of my services.
  Thank you for your time and assistance in resolving this matter. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Mahmoud

   

   

  

  Business Response

  Date: 02/20/2025

  Hi there,
  
  Thank you for following up. 
  
  In order to discuss your contractual commitment further please email us at *********************************** or give us a call at 1-800-CAR-GURUS.  We are unable to discuss details of your contract through this specific platform and would like to work with you to reach a plan that works for both parties.
  
  Best,
  CarGurus Support

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  please give me a call if you would like to talk about our contract , my phone number is ************ , email , ************************ Im available 10am to 5pm Eastern time , i been contact this business to many time and they didn't pick up the phone also i explained my situation to many time and i never get positive response .
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Mahmoud

   

   

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ahave on three occassions put in the details of our car. All details are correct. The dealers even state that the car was even more than we had detailed. The offers that ******* stated were to high and the dealers wouldn't pay. This happened to three dealers. Like I said the vehicle was even better than expected and the dealers confirm this. All the dealer had the same story about Cargurus. It is unfair for the seller to do all this work and often drive 50 to 100 miles just to be told " sorry your car is beautiful but Cargurus over estimated it's value we can offer ******* less.

  

  Business Response

  Date: 01/28/2025

  Hi there,

  Thank you for reaching out and bringing this to our attention. We are sorry to learn about your experience and do understand your frustration.

  While CarGurus strives to generate a fair value estimate at offer generation based on the information inputted, dealerships do have the right to modify offers generated on CarGurus based upon further information about a vehicle, changes in the marketplace, or at their general discretion.

  Your feedback will be provided to the dealer and will help us improve our Sell My Car product to make it better for both sellers and buyers in the future.

  We appreciate your patience and understanding.

  Best,
  CarGurus Support

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came across a vehicle that was improperly listed for sale on CarGurus. Even looking at the pictures in the ad one can tell by the emblems on the vehicle it is not as listed. I then called the local ******* dealer who ran the *** and confirmed that it was NOT a "Cayenne Turbo S" and is just a "Cayenne S." I chatted with a representative from CarGurus who performed a *** search on their end and they also confirmed that it was NOT a "Cayenne Turbo S" and is just a "Cayenne S" and said they would recategorize it under the correct trim. It has been several weeks since that conversation with the representative from Car Gurus and the vehicle is still improperly listed which is misleading to customers. Here is the ad - *************************************************************************************************************

  

  Business Response

  Date: 12/31/2024

  Hi there,

  Thank you for bringing this to our attention. While we rely on dealerships to provide us with accurate vehicle information, we are always checking to make sure these kinds of things don't happen. The listing you are referring to should now be displaying the correct trim. Please let us know if there is anything else we can assist with.

  Customer Answer

  Date: 01/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  I also want to let the business know that I do understand that with an operation of this nature that it is easy for errors to occur due to vehicles having so many different options, trims, etc. I did contact them directly in regards to this matter previously and the CarGurus representative I spoke with said they confirmed the error and would make the correction, but the correction never occurred which is why I filed this complaint. Thank you for making the correction.

  
  Regards,
  
  ***** Peer

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was inquiring about a vehicle on the CarGurus website that I was interested in. Being a new buyer I was hoping for a good experience but this has been a nightmare. I filled out all of the paperwork needed for the loan process and was approved for a loan that required a $500 deposit to hold the car. I gave them the money and set up the appointment with the dealership. Once I spoke to the dealership they said I didnt actually qualify and they couldnt offer me the deal. I completely understand that but I asked about my $500. CarGurus stated it was just a hold and would be lifted after 14 days. I waited over 18 days and finally called because I decided to have my car repaired and needed the $500 to go towards repairs. They informed me they took it as a charge, and admitted that they were not supposed to do that. The *** told me it was only supposed to be a temporary hold and that he would get it reversed. I received an email that day stating that my refund will be processed and back in my account within seven business days. It is now been seven business days and I have no refund. When I called them to try to understand where my money is that I desperately need to be able to pay for the repairs on my car and get it out of the shop, they told me that I need to give it at least 10 days even though the email says seven. Upon me questioning the representative about the fact the email said seven he said he could escalate this for me. Im on the verge of losing my job by not having a car because I cant get it out of the shop because I cant pay for the repairs. I just want my money back that does not belong to them. They have acknowledged that it does not belong to them. They just refuse to let me have my money.

  

  Business Response

  Date: 12/17/2024

  Hello Gage,

  Thank you for reaching out to us and we do apologize for any confusion that may have occurred when talking to our support team.

  It appears that your reservation deposit was denied and as a result, the deposit was simply removed from your account because it was never actually charged, but rather canceled.
  

  In cases like this, when a reversal occurs, you won't see a refund credit on your statement. Instead, the original authorization will simply drop off your statement after a certain period of time. Essentially, it will seem as though the entire transaction never took place. Your bank should also be able to confirm this process for you.

  If you are still seeing the $500 deposit being charged on your statement, please reach out to us with a screenshot and we can look into this further.

• Initial Complaint

  Date:12/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started a small car dealership in ********, **, and registered with the necessary authorities, including the *************************** After opening, we were contacted by CarGurus to subscribe to their services, which we could cancel at any time. They sent us an online DocuSign agreement and assured us that cancellation would be straightforward. However, after two months, we had to close the business due to its failure. Despite repeated calls and emails to CarGurus requesting cancellation, they refused, insisting that we must pay for a full year of service, amounting to over $4,000.We argued that since the business was closed, we should not be obligated to pay for a service for a non-existent business. Upon reviewing their terms and conditions, we found a "misrepresentation" as there was no mention of early termination, nor was there any clear procedure for resolving disputes or complaints. CarGurus failed to provide a grievance management system. Instead, their customer service threatened us with legal action or bankruptcy.We believe CarGurus exploits small businesses by providing misleading contracts, lacking clear termination policies, and having no complaint resolution process. They mislead customers and intimidate them with threats of court action and collection. We request the following actions from the BBB:Direct CarGurus to terminate our contract and stop sending invoices for services, as our business is closed and no longer requires their services.Recommend that government authorities, including the ************************ and the ************************* take action against CarGurus owners, board members, and CEOs for misrepresentation and failure to provide fair and transparent policies.Impose a heavy fine on CarGurus for using unfair trade practices, violating the law, and causing undue stress through threats.Provide any other relief deemed appropriate for this situation.

  

  Business Response

  Date: 12/11/2024

  Hi there,

  Thank you for reaching out to us. Please note that you had opted into a 12-month agreement, and as such, payments continued as scheduled. If your business is no longer operating and you wish to settle the agreement early, you may reach out to ************************************************************* to discuss options.

  Best regards,

  CarGurus

• Initial Complaint

  Date:11/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car Gurus was only supposed to do a soft inquiry for a preqaulificatiin online. They instead ran multiple hard inquiries for an actual auto loan without my permission. This affected my score drastically. I was informed per the website that no hard pull would occur unless I accepted the loan offer.

  

  Business Response

  Date: 11/19/2024

  Hi *******, 

  Thank you for reaching out to us. We weren't able to locate any applications associated with your email address and we do not partner with all of the lenders in the screenshots you sent. Is it possible you submitted an application with the dealership directly? If there is another email address you may have used, please let us know and we can look into this further.

  Thanks!