Reviews
This profile includes reviews for CarGurus, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,282 Customer Reviews
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Review fromGary W
Date: 08/24/2025
1 starThey get you to sign up and then slam your inbox with all the cars youre not interested in . They do not know the difference in a new vehicle and used therefore if you sign up to look for a used car . This silly organization slams you with all the new cars in the area and send you fake links .All the inquiries I made through this company never make it to the dealership or owner selling the car . There is absolutely no reason to use this application because it is all fake listings And very little support. They offer all their social media platforms but never answer them if needed and they bury their email support deep inside in hopes nobody will find it but yet they have no problem sending you 100 automatic email marketing junk. Every time I find a car I am interested and send in my interest to the seller nothing ever happens. Sorry but the is no benefit at all too using this broken,STOP RESELLING MY INFORMATION!Review fromFlorence C
Date: 08/07/2025
5 starsThey live up to their name. Always A-Way!! Everyone was friendly & helpful. Thank yall
CarGurus, Inc.
Date: 08/08/2025
Were so glad to hear you had such a positive experience and that the team lived up to their name! Thank you for sharing your kind words.Review fromAdrian L
Date: 08/07/2025
5 starsThe absolute most seamless car purchasing experience that I ever had. I love my vehicle and apparently theres Always A Way??CarGurus, Inc.
Date: 08/08/2025
Were so glad to hear this was the most seamless car-buying experience youve ever had! Enjoy your new vehicle, and yestheres always a way!Review fromAlex R
Date: 08/07/2025
5 starsHey, this place is amazing. I chose business here with **** ***** and he totally my experience to a whole Nother level. The place is amazing.CarGurus, Inc.
Date: 08/08/2025
Were thrilled to hear that **** ***** took your experience to the next level! Its great to know you had such a positive time doing business there.Review fromChris G
Date: 08/07/2025
5 starsGreat place to do Business with they have a top tier finance guy that can pretty much get anyone approved so if your looking for a car hit them upCarGurus, Inc.
Date: 08/08/2025
Were happy to hear you had such a positive experience! Its great to know their finance team was able to help make the process smooth and successful for you.Review fromMiguel C
Date: 08/07/2025
5 starsDefinitely great experience great prices and also true to their wordCarGurus, Inc.
Date: 08/08/2025
Thank you for your kind words! Were glad to hear you had a great experience and found our prices fair and accurate.Review fromShaun M
Date: 08/07/2025
1 starI used the "sell my car" feature on the cargurus site. The offer they gave me was ****** dollars. It's a 2025 ************** with ***** miles. Every other site or dealer I've worked with offered ****** to ****** dollars.CarGurus, Inc.
Date: 08/08/2025
Thank you for sharing your feedback with us. Were sorry to hear the offer you received was lower than expected, as our instant offers are based on current market data and partner criteria, which can sometimes differ from other sites or dealerships.Review fromHeliya H
Date: 08/04/2025
1 starExtremely disappointed. They have a very fine print in their contract that they need to six whole month notice to cancel the a** We have been having to pay for a year $750 a month without using their platform. They wont do anything about itCarGurus, Inc.
Date: 08/05/2025
Thank you for your review. We're sorry to hear of the confusion around cancellation. Please feel free to reach out to your account manager or our ********************Heliya H
Date: 08/07/2025
I did and he said he cant do anything. I have been paying $750 a month for 12 months now and not using the service because carGurus auto renewed my contract without my consent and signature and added $250 to the original amount totalling $750.Review frommo k
Date: 06/28/2025
1 starI am writing to formally express our disappointment and dissatisfaction with the service we have received through our dealer subscription.We have encountered numerous issues, including an inability to reach your support team by phone, lack of response to our inquiries, and repeated overcharges. In addition, the platform has failed to generate meaningful leads, making the subscription a poor return on investment for our dealership.We had previously requested an immediate cancellation of our subscription, but were informed that the cancellation would only take effect in the next billing cycle. We find this policy to be unprofessional and unacceptable, as it forces us to continue paying for a service that is clearly not meeting our needs.Given all of the above, we insist that our account be canceled immediately and that no further charges be applied. We also expect written confirmation of this cancellation without delay.CarGurus, Inc.
Date: 06/30/2025
Thank you for reaching out and sharing your concerns. We’re very sorry to hear about your experience. For further assistance with your account or to discuss your concerns in more detail, we recommend contacting your account manager directly or reaching out to our Dealer Support line.Review fromRobert K
Date: 06/23/2025
1 star**** ******** at Car Connection Bedford ****: Misrepresentation of facts, acts of omission and other deceptive actions. I live in *******. *(I bought a cars by phone before no problem, honest dealer in *****.) I thought I could trust this one. I specifically asked: "Does the convertible top have anything wrong with it." He said no, only a small tear. **** sent me (1) one photo of a small tear. Long story short I shipped the car and got it April 23. There was NO REAR WINDOW. They used saran wrap like material and glued it to the missing window (photo). I called **** said '...that's the way they come'. There are two windows (photo) why would one be glass and the other be plastic. There's more. He sent me their repair shop inspection included the ****************** etc. They repaired Tie rods. I specifically asked if any other part of the rods, suspension, etc. were ok. He referred to their inspection and said 'no'. Sun Devil repair sound out there's another $4800 of work there. I'll stop here. 1)DEFINITELY do not buy over the phone with this dealer. 2)Have the cars inspected by your mechanic. 3)Get a minimum 7 day option to return before you buy anything. Today June 23, ***** ********, President replied to the *******. He made several broad comments in his reply. I will only share this one comment: "We had never sold one of these vehicles before and no idea that the rear window did not come like that from the factory." FYI: Anyone standing in person can see cheap clear plastic is glued onto a damaged edge of the large window and as you see in my photo there are two windows. The top is original and built in glass. Website says they are professionals. If So why would you not see this obvious defect in person? I will attempt to contact ***** ******** about a reasonable compromise. I will report the results as they take place. I was not expecting a perfect car. I was expecting honest answers to all the questions I asked.CarGurus, Inc.
Date: 06/25/2025
Thank you for sharing your experience—I'm very sorry to hear about the issues you've encountered. We've documented your concerns and recommend continuing to work directly with the dealership and any relevant consumer protection agencies regarding a resolution.
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