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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/14/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
After closing the checking aching account my employer accidentally send my payroll there and they stated it would be rejected 10/8/2021 and returned the next business day. 4 days later they stated they will not wire transfer back and will send a check in 10 business days l. This is bad practices by a bank to accept funds from wire and transfer funds to a check and mail return without telling the customer... After telling the customer it is automatically rejected
Business response
10/20/2021
Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.Initial Complaint
10/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I closed my account with OneUnited bank in July 2021. I requested funds be returned to me immediately.After 30 days, the funds had not been received. I called on/around 16 August 2021 to report funds had not been received. A stop payment was placed on the initial check.On 27 Aug, after calling the bank, I was advised a replacement check was mailed on 26 Aug 2021. I received the newly mailed check (#*****) in late September 2021. I deposited the check in my current bank account on/around 27 September 2021. The check was returned for non-payment. I called *************** customer service on 1 October 2021 to investigate why the check was returned. I was advised the check placed in a stop-payment status with no explanation or notes on why a stop payment was placed on the check.This has now placed additional fines on my account. I am requesting the return of my funds along with additional fines accrued for the payments posted against the funds.Business response
10/05/2021
Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.Initial Complaint
09/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I closed a secured credit card account on 6/23. I have been attempting to get my deposit of $400 back. I was told a check would be mailed but instead the refund was sent to the original payment method which is a closed account. I have contacted that bank and was told there was no record of a refund being received. My account activity with *************** shows no record of the refund even being issued. A supervisor by the name of ******* confirmed on 9/28 this information but says there is nothing he can do. I simply want my money. I have been told I cant speak with the credit card ***** but no one will call me back. I have emailed the bank and attached all the proofs yet no one will give me an explanation of where my money is.Business response
09/29/2021
Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.Initial Complaint
09/24/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 8/20/21 I made a payment of $266 to *************** The next business day which was 8/23 I log in and the payment cleared leaving a balance in my checking account (-$27). I didn't stress because I have overdraft protection that will withdraw funds form my savings to my checking to cover the negative balance. At that time my savings had more than $27 plus other pending transactions. On 8/29Synchrony Bank contacted me to let me know I was past due, apparently my payment scheduled on 8/20 never processed. While on the phone with the rep, I logged into my online banking and noticed right after the $266 cleared, it was reversed. I went into the branch on 8/30 and spoke to the branch manager. She confirmed the details below and concluded the reason it cleared and was reversed it because I exceeded the # of transfers allowed from a savings. Reg D law allows 6 withdraws from svng not including atm or branch transactions. During this statement period I only had 4. Investigation is inadequateBusiness response
09/29/2021
Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.Initial Complaint
09/23/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I am a licensed real estate broker and was approved to submit loans through One United Bank in December 2020. My primary complaint is that they cancelled me as a broker and refuse to tell me why, let alone return a phone call or give me an opportunity correct it. I was notified me via email after several months of leaving voicemails and sending emails. I asked for a reason as I know they are accepting submissions from other brokers. The banker, Dana Morken, refused to give me a reason. His manager, Cecilia Isaac, also would not respond to a call or email. The company does not clearly state their guidelines, the banker won't return a call, neither will management or the bank President's. I have tried every avenue within reason to get someone to have professional dialogue with me or to at least tell my why I was removed and give me an opportunity to correct it. This is a last ditch effort to try to get the bank to treat me the way any human or professional deserves to be treated.Business response
09/29/2021
Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.Customer response
10/04/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
No one has reached out to discuss the matter. Prior to submitting a complaint, I reached out to multiple people in the organization with no response. I tried reaching out to ********************* who was unfriendly and unhelpful via email, he refused to return a call or provide a reason. I reached out to ************************* and bank President's ********************* and ************************* with no response. I received a read receipt of my email from ********************* but no reply from anyone. I reached out through Instagram and ******** but only received generic replies. Until someone in the organization reaches out to discuss the matter, another generic response like this one is unacceptable.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business response
10/05/2021
Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.Customer response
10/06/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This is not acceptable as it is the same generic response I received last week. No one has responded, called or reached out in any way. There has been no resolution to my original complaint. If someone from One United were to reach out and communicate perhaps this could be resolved but I have yet to be contacted and I am not optimistic that they will reach out within 10 days as stated for the second time now.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business response
10/18/2021
Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.Customer response
10/18/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
I only received another generic message. No one has contacted me or given any reason or communication regarding the issue. I need an actual human to communicate.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
09/15/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am following up on a previous complaint with you all. It is almost impossible to reach their customer service ***************) is the listed phone # for OneUnitedBank and it does not work.I have written them also in the past and received no response from them. If you all can not help me, refer me to someone who can.Business response
09/17/2021
Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.Customer response
09/19/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************
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Customer Complaints Summary
152 total complaints in the last 3 years.
52 complaints closed in the last 12 months.