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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed order number ******** on December 18. I have not received the order. I have reached out through email and social media numerous times with no response. The tracking number no longer works. I was charged $62.79 and expect my order to be delivered or at least get a refund.Customer response
01/22/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************************Initial Complaint
01/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order was placed prior to Christmas. A tracking number was sent and order has never moved. I have reached out several times via email, there is no phone # and through PayPal. I have heard nothing from them. So disappointed. I just want a refund if my $61.19
Business response
06/08/2023
Hi *****,
We sincerely apologize for the delay. As soon as we were able to get to your ticket regarding your missing order, we replaced it for you. Thank you.
Initial Complaint
01/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered over $75 dollars worth of product that said shipped by DHL a month ago. I have tried many attempts to contact the company with no response as to where my order is.Business response
06/08/2023
Hi ****,
We sincerely apologize for the delay. We have since reshipped your entire order for the inconvenience. Thank you!
Initial Complaint
01/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a bundle pack of dry shampoo before Christmas (12/20/22) for $61.48, a charge that went through on my credit card. I received a shipping notice 12/22/22, but still have not received the products ordered. No tracking info. Ive reached out to customer service via email twice. They dont answer their phones, and no ability to leave a voice message. Nobody has responded to my online inquiries. I will not be making any further purchases from this company, though I do love their products (what a shame). HORRIBLE customer service. Im shocked that theyre able to stay in business.Customer response
01/22/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************Initial Complaint
01/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order on 12/18/22, I received my order 12/28/22, the package was missing an Item as it was supposed to have two full size dry shampoo and a travel size one. I only received a regular size and a travel one. I have reached out multiple times, through the contact button on the website and also called a number that was on ****** for them. I have yet to hear back from anyone, at this point I am so annoyed. Don't know what else to do about itCustomer response
01/16/2023
I have not heard from the business in response to my complaint.Business response
06/08/2023
Hello *******,
We sincerely apologize for the delay. It looks like we emailed you in hopes to resolve this and we did not hear back from you. We are happy to issue a refund or replace the missing item on your order. Please contact us directly to resolve this.
Customer response
06/08/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************Initial Complaint
12/19/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I placed an order November 26th. On December 6th I received tracking information. However, when I try to track the order status on the site, I get a message that says to contact the retailer for the correct tracking link. Similarly, the tracking number has no order record on Living Proof's site or the shipper site. I cannot get a response from customer service through email or social media. Meanwhile, my card has been charged nearly $90 for the purchase that seems to have disappeared.Business response
06/08/2023
Hi ****,
We sincerely apologize for the delay. We have since replaced your missing order. Thank you!
Initial Complaint
09/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have not received my order. I have not heard back from anyone regarding my order placed a month ago. I have reached out multiple times and have not heard back. My order total was $83.86.I received an email stating failed delivery, then in the same minute received an email stating that my order was successfully delivered. I contacted DHI shipping, where I spent 20 minutes on the phone only to be directed to contact ***** the shipping service in my area. After calling the number I was given by DHI and being on hold for an additional 25minutes I was told that the number I was given was not for the correct *********** and that I need to contact the original sender. I am agitated and would like to know what I am needing to do in order to receive the shipment I had paid for. At this point I would be satisfied with a cancelled order and refund.Business response
09/19/2022
Hi ********,
I apologize for the inconvenience and the delay. I see I was able to get a replacement order sent out to the correct address for you. Thank you for your patience.
Best,
*******
Initial Complaint
08/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got a living proof shampoo and conditioner in a fab fit fun box two weeks ago. I have washed my hair four times since and at first I thought it was just my hair reacting to new product but tonight 8/29 when I washed my hair my head got really warm with while doing the lather so I immediately Rinsed and my hair began falling out on huge clumps and breaking off. I am extremely concerned about what is now happening and I dont know where else to go to report this. If someone would PLEASE get back to me immediately regarding this situation I would appreciate it. My scalp hurts feels as if someone is pulling my hair and a little over an hour later its still coming out. Phone is best way to contact me. Thank you.Business response
09/01/2022
Dear *********,
We're sorry to hear of your concerns. We have sent you an email from our customer service inbox ************************************** to continue this conversation. Please be on the lookout for an email from that address.
Best,
*******
Initial Complaint
05/27/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
False advertising Re promotions. Invalid tracking numbers. Invalid phone numberBusiness response
07/12/2022
I apologize for any inconvenience. As mentioned on the homepage and in emails, the order total must have been at least $35 for the promotion to apply. I apologize again if this was missed.Initial Complaint
05/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Placed an order on May 18, 2022. I have received no shipping information about my order. **************** is nonexistent with them. I want a refund and my order cancelled.Business response
06/08/2023
Hello ********,
We sincerely apologize for the delay. We have replied to all of your emails and hve since refunded your money for the missing order upon your request.
Thank you!
Customer response
06/08/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************
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