Complaints

This profile includes complaints for Dodge Construction Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dodge Construction Network

  34 Crosby Dr Ste 202 Bedford, MA 01730-1449

• 

  Dodge Construction Network

  56 Broad St Ste 14070 Boston, MA 02109-4301

• 

  The Blue Book

  555 Waters Edge Lombard, IL 60148

• 

  The Blue Book Network

  PO Box 500 800 East Main St Jefferson Valley, NY 10535

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a solicitation phone call in the summer of 2024 from Blue Book Network/Dodge Construction Network. I manage a small junk removal business and was interested in ways to grow the business. I was sold a lot of lies. I was told that the platform was a way that small businesses could get contracts and have opportunities to win bids. I agreed to pay ****** monthly for the services of their platform. Immediately, I saw that things were not like the sales representative explained to me. The platform had different companies that were not looking for the services I performed. Every contractor in "rubbish removal " was looking for dumpsters for their construction crews to use. My company only hauls away trash at residential and commercial properties. The network was designed for construction, demolition crews and not for my services. I tried to stay on to see if anything would change. I paid for one month, but was very vocal from the beginning, that this is not what I signed up for. On top of that , the bidding process is designed for experienced estimators. This is not for small, inexperienced business people, but for larger companies, versed in the bidding process. I voiced my complaints to several different representatives, but nothing was resolved. I finally spoke with Juleyan ******, who is in the cancelation department. He was so nice and listened to my complaints. I was assured that the issue would be taken care of and I could cancel due to the jobs not matching my description of services. After that, I thought this nightmare was over, only I never heard back from him despite calls and emails. I emailed the cancelation department directly and still no reply. Today I was contacted by a law firm, saying it's my word against there's and I need to pay thousands of dollars. This company is a scam and are making money off the backs of small business owners, ignorant to their tactics. There are so many people online that says the same thing. They are liars/scammer

  Customer Answer

  Date: 12/21/2024

  The business has referred me to a law office. They are trying to get me to pay for a service i couldn't use.  The attorney office information i uploaded to you on last email. Please call me ************. I need help. This company is scamming small businesses by promising to have jobs , but not delivering on that promise while locking them into a contract. This is illegal.  The contract also protects the consumer.  There are many cases like mines and this company has to be stopped.

  Business Response

  Date: 01/30/2025

  Thank you for reaching out and sharing your experience. We appreciate the opportunity to hear your feedback and understand your concerns regarding the contract and service. 
  
  Per the terms and conditions agreed upon at the time of signing, the contract is non-cancellable until the renewal deadline. Our goal is to support our customers throughout their engagement with us, and our support and account management teams remain available to assist with maximizing the value of our services. We appreciate your patience and feedback.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   I signed the contract, under the promise that there were jobs under my job description. After speaking with multiple businesses, I realized all junk removal jobs did not need laborers, as they are completed by the construction team. I brought this up to attention of personnel. I've done 100% of my part to try to get leads ,based on what was promised under the contract. There were no jobs and therefore the contract should not be enforceable. I am willing to come to an agreement to adjust to what is owed for a total of 3 months of service due to the miscommunication of the sales agent who signed me up.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member with blue book for 30 years and to be honest I just liked the name recognition I mostly do residential not commercial projects. I emailed them after a year of service that I'm not continue with them. Then said I signed a 2-year contract, and I have been doing this for years. I was told by the *** it was a yearly contract. Anyway after 30 years with them no professional ******* and they sent me to collections. This is a terrible compony and should go out of business.

  Business Response

  Date: 01/30/2025

  Thank you for reaching out and sharing your experience. We appreciate the opportunity to hear your feedback and understand your concerns regarding the contract and service. 
  
  Per the terms and conditions agreed upon at the time of signing, the contract is non-cancellable until the renewal deadline. Our goal is to support our customers throughout their engagement with us, and our support and account management teams remain available to assist with maximizing the value of our services. We appreciate your patience and feedback.

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dodge construction led my company to believe that they could get me photogrpahy leads using their software when I would attend pre-bud meetings and make phone calls just to find out that they werent looking for photogrpahy services at all.After I missed a few payments they ordered me to pay $2600+ to fulfill my payment term of a full year and I wouldnt get to use the software until I paid. After paying collections I was told I should hear back from them and after weeks I didnt hear anything from them so I reached out just to be informed I had a remaining ********** weeks passed by and nobody informed me as my account time was running out and the collection agent ghosted me and I I havent heard from them in 7 weeks.I would like a full refund for poor services and lack of remorse and lack of urgency to resolve this issue.

  Business Response

  Date: 01/30/2025

  Thank you for reaching out and sharing your experience. We appreciate the opportunity to hear your feedback and understand your concerns regarding the contract and service. 
  
  Per the terms and conditions agreed upon at the time of signing, the contract is non-cancellable until the renewal deadline. Our goal is to support our customers throughout their engagement with us, and our support and account management teams remain available to assist with maximizing the value of our services. We appreciate your patience and feedback.
  

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was suckered in on this marketing plate form promising my company jobs and it doesnt work and so I have asked for a cancellation and they continue to charge me even though I dont use it.

  Business Response

  Date: 01/30/2025

  Thank you for reaching out and sharing your concerns regarding your membership. Our goal is to provide valuable, actionable opportunities to support your business, and we regret that this has not been your experience.
  
  Regarding your request to cancel your membership, please note that the contract you signed is non-cancellable. We encourage you to review the contracts terms and conditions for further clarification. Our team is available to discuss any questions you may have and provide support to maximize the value of your membership. Thank you for your understanding. We remain committed to supporting your business needs and helping you achieve success.

• Initial Complaint

  Date:10/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not sign up with this company they are a bunch of crooks, I had automatic renewal in January 2024 without realizing it and I was about 2 weeks in to my new year contract when I called them trying to cancel because I no longer wanted their lead service ( they offer a bad service where leads dont even respond back once you bid for them). They refused my cancelation even though it was only 2 weeks into my new year so they want me to pay for the whole year which is more than $2,000 for a service I no longer want, I even told the manager I would pay for the whole month but to cancel my service and they still refused. So I stopped paying their invoices and in May they sent me an email saying they were going to suspend my service for non payment but even if they dont provide the service they dont stop invoicing monthly and expect you to pay for a service they no longer provide. Now I have a guy from collections trying to collect $2,966 from me for a service I didnt use, I tried to settle my debt for $988.68 until May when they suspended my account but they still refused, they want to force me to pay for the whole year. So Im just here to warn people that want to sign up with them please dont do it, you will regret it and they will scam you for your hard earned money. They prey on small business owners trying to grow their business.

  Business Response

  Date: 04/08/2025

  Were sorry for any confusion or frustration this situation may have caused. For reference, weve attached the signed contract, which includes the auto-renewal terms. As these terms were agreed to at the time of signing, we are unable to make exceptions in this case. While we regret that we cant provide a different outcome, we value your feedback and thank you for bringing this to our attention.

• Initial Complaint

  Date:09/10/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed to a 12 month contract with this provider. Despite a total lack of leads provided by them, we honored the full 12 month contract, issued a 60 day notice of our intent to not renew, and parted ways. Now they have hired a third party collections firm to chase us down for an additional 12 months of payment due to some sort of loophole in their contract that I cannot find, nor can my attorney. They have been harassing my partners, and have threatened penalties due to delays in payment. This sort of predatory behavior is unacceptable. Any other small company not ran by lawyers, retired bankers, and industry experts may fall prey to such threats, and attempts to elicit emotional responses that may be damaging. They have threatened to attack our credit, which directly affects our hard working employees. They have made unprofessional comments in their email correspondence in an attempt to elicit anger. I find this distasteful and very concerning. I Hold the BBB in high regard, and know you will find this as concerning as I do. I look forward to hearing from you,*** ***** Chief Executive Officer Stronghold Construction LLC

  Customer Answer

  Date: 09/24/2024

  I have not heard from the business in response to my complaint. 

  Business Response

  Date: 01/30/2025

  Thank you for taking the time to share your experience with Dodge Construction Network. We understand your concerns and sincerely regret your frustration throughout this process.
  
  After thoroughly reviewing our records, we want to clarify the Dodge Construction Network and Stronghold Construction *********** agreement. On July 5, 2022, Strongholds Vice President, Mr. ******* *******, signed a contract to procure Dodge services for one year from August 1, 2022, through July 31, 2023. Dodge fulfilled all services as per the contract.
  
  On July 11, 2023, Mr. ******* reached out to Dodge Customer Support with a cancellation request at the end of the contract term, and on July 14, 2023, our team confirmed the subscription expiration date as July 31, 2023.
  
  We deeply value our partnerships with companies like Stronghold Construction and apologize for any misunderstandings regarding the billing or any concerns related to collections. We never intend to create undue hardship for our customers, and were committed to working with our partners to resolve issues amicably. Were taking this matter seriously and will ensure that any external communications on our behalf are handled respectfully and professionally.

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that while the response professionally skirts an admission of responsibility and a much deserved apology, the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *** *****

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a stroke April 3rd and was in the hospital from April 3rd-9th. I since suffered from seizures which is now coming to be from long covid. We spoke with a *********** and he stated in July that he will continue to keep my account on hold until 8-12-24 when I would come back to work. I am a small minority-woman-veteran owned business. This is my only source of income, what was promised needs to be honored. this needs to be pulled from the collection agency. Everyone including my sales *** says there is nothing they can do. the *********** is no longer with the company. This will truly have me back in the hospital if I cant get any help. Please help. This was recorded on our phone line.

  Customer Answer

  Date: 09/06/2024

  I have not heard from the business in response to my complaint. They still have this collection man calling me stating that I lied to him about communication and I went off on him. I have no reason to lie about there employee, ***** and what he said he would do. The call is to large of a file to attach here but I have proof of what was said. 

  Business Response

  Date: 01/30/2025

  Thank you for reaching out to us, and please know that we deeply sympathize with the difficult health challenges you have experienced this year. At Dodge Construction Network, we value our customers and recognize the importance of supporting you during this time.
  
  As a courtesy, we have removed your account from collections.

  Customer Answer

  Date: 02/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********** ******

• Initial Complaint

  Date:08/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute unauthorized charges and question the legality of a contract initiated by Dodge Construction Network (DCN) on behalf of Checkmate Roofing.In late December 2023, I engaged in a preliminary discussion with a DCN representative as the owner regarding potential services in ********* and *******. Following this initial contact, we did not proceed with any contractual agreements as I wasnt ready to move forward. **** eventually called our sales line and spoke to ******* my sales rep. **** decided to send him over a contract to sign without talking to me. He signed it and the rest is history.Despite the lack of a legal formal contract, DCN has billed Checkmate Roofing approximately $7,000+ for services not received. This unauthorized billing is compounded by the fact that the contract was signed by an individual who does not hold a legal signatory position within our company. We also never utilized the product. I have provided documentation confirming the individual who signed the contract does not have legal authority to bind Checkmate Roofing. I can provide the operating agreement upon request. I request an immediate cease and desist of all collection activities, and for them to drop all the charges in this matter.Thank you for your prompt attention to this matter.

  Business Response

  Date: 01/30/2025

  Thank you for bringing this matter to our attention. We take all feedback seriously and are committed to addressing your concerns.
  
  Our records show that a contract was signed by an authorized representative of *****************, thereby establishing a legally binding agreement.

  We appreciate your patience and feedback.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  ******* is not an authorized agent of the company. He is one of our sales **** of the company. You called our sales phone and had our sales *** sign up. He has since been disciplined for that. ******* is not on our operating agreement as a authorized manager nor is there any corporate article stateing that

   

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:08/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trialed the Dodge Network/Blue Book for one year. Software was not something that helped us as they promised. Although i canceled the subscription after the one year trial on the small print of the contract stated that there would be an automatic renewal if the account was not closed 30 days from the date the contract was signed. Although I filed complaints and was told the account was closed 6 months later I am getting harassed by a collection agency. Embarrassing that professional companies would blackmail people like this still. These guys are full blown crooks.

  Business Response

  Date: 01/30/2025

  Thank you for reaching out and sharing your experience. We value all feedback and appreciate the opportunity to address your concerns.
  
  We understand your frustration regarding the renewal process and the subsequent communications. Our goal is to maintain transparency and fairness in all our customer interactions. Our records indicate that a reminder was sent prior to the renewal period, and we acknowledge your subsequent request for cancellation. The contract will not be renewed after 12/31/2024 when the current contract ends.

  We appreciate your patience and feedback.

  
  

• Initial Complaint

  Date:08/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The blue book network was solicited by a third party market company to generate business leads and help grow our business. They fell short on there agreement and when we opted to cancel they wouldnt let us. They are a scam

  Business Response

  Date: 08/28/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration or inconvenience you have experienced. 

  We want to clarify that, according to the contract terms you agreed to, The Blue Book's services are set for a specific term. Unfortunately, this means we are unable to cancel services before the contract term is completed. 

  Again, we apologize for any distress this situation has caused and appreciate your understanding.