ComplaintsforBeFrugal

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Initial Complaint
08/11/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This is a shopping rebate company. When I purchase goods online, I will receive rebates through this company. My login account is ****************** On August 5, 2024, I withdrew my rebate amount normally, totaling $360. However, my account was unable to log in and kept showing errors. My withdrawal amount was also not received. I contacted customer service via email and was told that I violated the website's regulations. However, when I asked about the specific regulations, no one replied to me. As of today, no one has contacted me or paid for the rebate I received from normal shopping. The website directly embezzled my rebate amount, and I demanded that they pay my rebate amount of $360 normally
Business response
08/12/2024
Hello,

Due to fraudulent transactions on the account, customer violated **********************'s terms and conditions,the account in question was removed from BeFrugal.
As outlined in our terms and conditions termination of any account without a notice can be made at BeFrugal's discretion.

Please see ***********************************************************

Regards,
BeFrugal Team

Customer response
08/12/2024
I don't know what you mean by saying that you violated your rules. I have been shopping normally, but you have labeled your customers as fraudulent. In that case, please provide your evidence and don't embezzle my rebate amount. Doing so will only make you appear like a loser
Initial Complaint
08/02/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 4, 2024, I made a purchase at Lowes through the BeFrugal App. Pursuant to the terms and conditions listed on BeFrugal and Lowes, "Grill" purchases were due a "Cash Back" of 20%. My shopping trip was recorded by the BeFrugal App and noted as "Click ID" ***********. Following the purchase, I took a screen shot of my completed Order within the App (the photo is attached). Shortly following my order, I noticed that an order had not "been reported". I immediately contacted BeFrugal and was told I had to wait 7 days to report the transaction. On the 7th day, the order still was not shown as "reported" and I filed a claim with BeFrugal. On August 2, 2024, BeFrugal sent a response to me that claimed ***** had no evidence of the order through BeFrugal. BeFrugal claimed that I must have "clicked out" of the webpage. Of note, the purchase was made through the App. The App specifically precludes you from leaving the site. The claim that I left the site is fabricated and unsupported by any facts. I contacted BeFrugal and was told there was nothing that could be done despite the photographic evidence I had confirming the purchase in the BeFrugal App and the evidence that BeFrugal had as "Click ID ***********". I believe the refusal to pay amounts to fraudulent advertising and is in violation of the stated terms within which BeFrugal operates.
Business response
08/05/2024
Hello,

Please reference our terms and conditions "The determination of whether or not a purchase qualifies for Cash Back is at the sole discretion of BeFrugal.If a retailer fails to report a transaction to BeFrugal or withholds payment to BeFrugal, BeFrugal reserves the right to cancel the Cash Back associated with that transaction. "

***********************************************************
BeFrugal has not received any commission or cash back from the sale referenced as such there is no cash back earned.

Best Regards,
BeFrugal Team
Initial Complaint
07/17/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Last year I requested a payout of the money I had earned from BeFrugal shopping website. The amount was $38.57. It was given to me in an **************** reward card. Having had AmEx gift cards in the past & the reputation of Am Ex, I believed I could save the money for the future. In mid April 2024 I tried to use the card and was told it was past 6 months and the *********** is invalid. A case number was started (#KRYJ-9273). I have emailed often with ***************** along with using their on line chat function. I have been told there is no phone support at BeFrugal. I have pleaded for the money just to be credited to my account, or a new Reward card be issued. While I understand that BeFrugal's has a policy about not reissuing reward cards -my issue is that some company was given the money I earned - $38.57 and they should be able to reimburse. Someone was paid the $38.57 I earned. Under BeFrugal's Terms and Conditions it states "Members will need to contact the retailer or vendor for any eGift card issues once payment has been processed." The only information **************** was willing to give me about the reward card issuer was the phone number for AmEx *********** center. Am Ex told me that once the expiration date comes due the money goes back to the original company - BeFrugal. They said it went to BeFrugal 3/1/24. So, BeFrugal advertises and commits to people earning money for using their website to make purchases, but is keeping the $38.57 I earned.
Business response
07/18/2024
Hello,
At the time the gift card was issued the user would have received an email notification from BeFrugal that the gift card was issued.
Also, terms of the **** Prepaid Debit Card are provided to users at the time of their payment request and redemption. As per the terms the credit needed to be used within six months of being issued.
As we are past the six-month time frame the funds were removed from the card by the card issuer. BeFrugal is unable to restore gift card funds that have already been expired.

Please review our terms and conditions and FAQ here:
***********************************************************
********************************************

Regards,
BeFrugal Team
Initial Complaint
07/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I've been a Be Frugal user for the past 2 years, diligently saving cashback on my account. However, a couple of months ago, I attempted to withdraw my cashback of $1596.01, but the amount was never transferred to my account. Additionally, my account was inexplicably banned. When I reached out for an explanation, I was simply told that my account was fraudulent. I firmly believe that I have not violated any terms of service.I have two kids who also have their own accounts with **********************. It seems that the company may be mistakenly categorizing our accounts as fraudulent. Despite my attempts to communicate with them via email, I have received no response, and they have not released the funds that rightfully belong to me. It's evident that this company is engaging in dishonest practices and is disreputable.I hope that Be Frugal reconsiders my case and promptly transfers the owed amount to my account.
Business response
07/16/2024
Hello,

As noted in our terms and conditions BeFrugal reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of retailers or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profiles. Due to abuse of ********************** website the account was closed.

***********************************************************

Best regards,
BeFrugal Team
Initial Complaint
06/27/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On april 1, I placed an order with TireBuyer and provided the required proof to BeFrugal. I still have not been paid and BeFrugal has blamed it solely on Tirebuyer, claiming they need to approve the purchase before cash back can be paid out. Apparently, if ********* just never responds, I'm SOL, but this is some seriously shady activity.
Business response
06/28/2024
Hello,

BeFrugal submitted an inquiry with the retailer on April 15, 2024 in regards to the Tirebuyer.com sale mentioned.

In general, we advise that inquiries can take around ***** days to resolve. This is just a guideline, however. Some stores may respond quicker while others may take additional time.

Once we receive further information, we will notify the customer and update their ********************** account accordingly.

We have also posted the $80.95 to the users BeFrugal account as pending until the retailer confirms the sale.

Best regards,
BeFrugal Team
Customer response
06/28/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
"Pending" cash back is NOT worth anything to anyone if it cannot be paid out. It is unacceptable to withhold cash back indefinitely while blaming an otherwise disinterested third party for any delay. I followed all instructions and guidelines for my purchase, which should entitle me to my cash back regardless of Tirebuyer's response and ESPECIALLY if Tirebuyer fails to respond. This is BeFrugal's problem at this point, not mine.

Regards,
****

Business response
07/03/2024
Hello,

Please reference our terms and conditions "The determination of whether or not a purchase qualifies for Cash Back is at the sole discretion of BeFrugal.If a retailer fails to report a transaction to BeFrugal or withholds payment to BeFrugal, BeFrugal reserves the right to cancel the Cash Back associated with that transaction. "

***********************************************************

If BeFrugal does not receive any commission or cash back from the sale referenced there is no cash back earned.
An inquiry was submitted for the user regarding the tirebuy.com sale mentioned. BeFrugal received the information you provided and has uploaded a challenge to the retailer, but we have not had a response yet. In general, we advise that inquiries can take around ***** days to resolve. This is just a guideline,however. Some stores may respond quicker while others may take additional time. We have also posted the $80.95 to the users BeFrugal account as pending until the retailer confirms the sale. Once we receive further information, we will notify the customer and update their ********************** account accordingly.

Best Regards,
BeFrugal Team
Initial Complaint
06/14/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Befrugal is a company that collects purchasing data and pays rewards to consumers.I redeemed my earned rewards for a hotels.com giftcard and they issued me one that is not valid. I kept getting told that it was merged but that is impossible because it was done before I even accessed it. I contacted both hotels.com and Befrugal. Since Befrugal issued it I would assume the issue started there. I've contacted customer service to no avail and I just want consumers to be aware of fake/used reward promotions when doing business with them.
Business response
06/17/2024
Hello,
The user was issued on May 9, ****************************** the amount of $72.24.
Hotels.com will share only limited information with BeFrugal regarding the gift card details due to customer privacy concerns. As such the user will need to reach out to Hotels.com directly. The user can contact Hotels.com eGift Card customer support at **************.
Best,
Corin from BeFrugal
Initial Complaint
05/30/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They are stealing my money and blocking my account with no explanation. I made a payout, they didn't pay, and now deny explanations. I demand my money now.
Business response
05/30/2024
Hello,

The transactions on the account were identified as fraudulent activity. Due to fraudulent transactions on the account **********************'s terms and conditions were broken.
As outlined in the terms and conditions agreement termination of any account without notice can be made at BeFrugal's discretion.

Please see https: ***********************************************************

Thank you,
BeFrugal Team
Initial Complaint
05/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased Universal tickets in March through BeFrugal and Groupon. The cash back was supposed to be paid on May 14, 2024, however, it was not as the cash back was reversed. I noticed this in April and filed a support ticket on April 24, 2024. Now I am being told an investigation is being conducted with the Groupon affiliate marketing department before I can receive my cash back in the amount of $13.68 or 2.4% of the subtotal of my purcahse. I asked several times about a timeline before being informed on May 22, 2024 that it can take a retailer ***** days or longer to respond to an appeal. This is unacceptable. I contacted Groupon and was told this is a BeFrugal matter. I continued to interact with BeFrugal and was told this is a Groupon matter. I bought these tickets over two months ago and the cash back was due over a week ago. Now I am being told it may take three months or longer to receive the money back. What is the purpose of a cash back website that does not give cash back to its customers (and for which I have already provided supporting documentation of the confirmed purchase)?
Business response
05/24/2024
Hello,

BeFrugal submitted an inquiry with the retailer on April 24, 2024 in regards to the Groupon purchase sale mentioned.

In general, we advise that inquiries can take around ***** days to resolve. This is just a guideline, however. Some stores may respond quicker while others may take additional time.

Once we receive further information, we will notify the customer and update their ********************** account accordingly.

We have also posted the $13.68 to the users BeFrugal account as pending until the retailer confirms the sale.

Best regards,
BeFrugal Team

Customer response
05/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Amit
Initial Complaint
05/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My account was registered on 3/28. I purchased orders via Befrugal and get rewards always. Recent days, my rewards is payable and I cashed out. But my account is disabled suddenly and they don't give me a chance to verify. They just tell me that I violated the T&Cs, but I'm not sure what the exact one. I asked them and they can not tell me. They stole my money. It's a scam.
Business response
05/16/2024
Hello,

The transactions on the account were identified as fraudulent activity by the retailer.  Due to fraudulent transactions on the account **********************'s terms and conditions were broken.
As outlined in the terms and conditions agreement termination of any account without notice can be made at BeFrugal's discretion.

Please see https: ***********************************************************

Thank you,
BeFrugal Team
Customer response
05/18/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[Ive cashed out successfully and received the payout confirmation from BeFrugal. It means my orders are not fraudulent. They should pay the money to me not block my account instead.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********

Business response
05/29/2024
Hello,

Again the users transactions on the account were identified as fraudulent activity by the retailer.  Due to fraudulent transactions on the account **********************'s terms and conditions were broken.
Per the terms and conditions agreement termination of any account without notice can be made at BeFrugal's discretion.

Please see https: ***********************************************************

Thank you,
BeFrugal Team
Customer response
06/10/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********
Initial Complaint
04/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have repeatedly tried to contact Be Frugal about why none of my shopping trips are paying out. The chat will disconnect. My support tickets are not being answered. I still have shopping trips listed and acknowledged I used this service to get my cash back rebates. I'm being ignored. I also requested on chat to send me what I have in my account and no answer has been given. No one will look at a y of my transactions. I'd tried chatting today and said they are not available, even though during business hours. My emails are not being answered they just seem to go into a hole.
Business response
04/30/2024
Hello,
Per review of the users account all email tickets have been replied to. If the user has a specific question for the retailer QVC we would be happy to look into this request.
In order to do so please copy and paste a full copy of the order confirmation email into the Cash Back Inquiry form at ********************************************************************. This should include order date, order ID, items purchased, subtotal, tax and shipping info,discounts applied, and payment method.
Best,
BeFrugal Team

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