Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approx a month ago i signed up on befrugal cashback website using my friends refferal link from instagram everything was work fine and my purchase cashback got payable but as **** as i requested them to withdraw cashback my account got suspended.I don't know the reason behind this this is a simple violations of consumer right and it's a scam why they didn't suspended my account as soon as my cashback got tracked, they blocked after my cashback reached payable this seems like a planned scam to fool ********************************* This email was used for my befrugal account

  

  Business Response

  Date: 04/21/2025

  Hello,
  
  Due to fraudulent transactions on the account, customer violated **********************'s terms and conditions,the account in question was removed from BeFrugal.  As outlined in the terms and conditions agreement termination of any account without notice can be made at BeFrugal's discretion. 
  
  Please see https: ***********************************************************
  
  Thank you,
  BeFrugal Team

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [The business not giving any proof that I  did violations of tnc instead saying my transaction was fraudulent which cannot be possible as I have paid for service and received service from retailer as well so transaction is valid. Business just want not to honor credits he promised that's why they are doing this please help I was using genuinely.]

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 04/23/2025

  Hello,
  
  As noted in our terms and conditions BeFrugal reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of retailers or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profiles.
  
  This user has multiple user profiles creating duplicate bonus.  Please do not use BeFrugal for referral or sign-up bonus fraud.
  
  Best regards,
  BeFrugal Team

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Non-Payment of Cashback befrugal.com Dear *********** am submitting a formal complaint against the website Befrugal for failing to pay or record any cashback for my purchases made through their platform. I completed several transactions via their site, and surprisingly, not a single one was tracked or registered.When I initially contacted their support through the website, they requested that I send screenshots of my bookings. I complied by emailing them the screenshots, as their platform does not allow attachments through the support form.Shortly afterward, I mistakenly believed the issue had been resolved because my account balance appeared to increase. However, after a few weeks, when I attempted to withdraw the funds, I realized it was merely a marketing gimmickan "inactive bonus" and not actual money credited from my purchases.I reached out to them again, but they demonstrated a complete lack of professionalism by ignoring my follow-up messages and arguments.I have retained all relevant screenshots, and for one of the largest transactions, I even have a complete screen recording of the purchase process. The most absurd part is that none of my transactions were recorded and that the total value in question is a modest amount of approximately $20.I believe this is a violation of basic consumer rights, including the right to accurate information and fair treatment in commercial transactions, as protected under e-commerce and consumer protection laws.I respectfully request that this matter be investigated promptly and that I be paid the cashback amount I am rightfully owed. Furthermore, I urge the BBB to evaluate whether this company operates in accordance with fair advertising standards and consumer protection regulations.I am fully prepared to provide all necessary evidence upon request.Sincerely.

  

  Business Response

  Date: 04/14/2025

  Hello,

  Using the email address provided in this complaint, ****************************, we do not have a BeFrugal account with this username.  

  We will need the email address which is the username on the BeFrugal account.  This will allow us to look up and review the users BeFrugal account.

  Best,

  BeFrugal Team

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  

   

  E-mail for Befrugal account Is *********************** Sorry...
  

   

  Regards,

  Gutu

   

   

  

  Business Response

  Date: 04/14/2025

  Hello,

  Per review of the BeFrugal account, ********************* there have been no cash back sales reported to this account.  

  Also, the user mentioned they attached a screen shot recording the purchase.  We do not show anything attached in this complaint.  We can review anything else the user provides.

  Best regards,
  Best BeFrugal Team

  
  

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  I am submitting a shortened video that clearly demonstrates one of my purchases was completed in full accordance with your rules and ************* the top of the video, the blue bar indicates that the Befrugal.com website was properly activated during the purchase process. Additionally, the second screenshot shows a list of all the purchases Ive made through your platform.Please review the provided evidence, and I kindly ask that you reconsider tracking and crediting the missing cashback.Thank you in advance for your assistance.
  Regards,

  Gutu

   

   

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed 14 orders to the same vendor using BeFrugal's link. I saw all orders under my 'shopping trips' so I thought everything would track properly and didn't think about it again. When I did not receive my cashback I contacted the vendor. I was told I needed to file 14 separate claims which I did. This was ***** days after purchase. For 2 of the claims I arbitrarily received $5 back. The other 12 were denied because it was past 60 days (so were the two that they randomly gave me $5 for). I don't understand this inconsistently applied policy where we can make up a number of days the customer has to catch our mistake or we don't have to pay you out. I won't be using them again.

  

  Business Response

  Date: 04/07/2025

  Hello,

  The user will need to provide the email/username associated with their BeFrugal account. Using the mail provided, *******************, we do not show a BeFrugal account with this username.

  Once the email/username is provided we can review this further.

  Best,

  BeFrugal Team

  Customer Answer

  Date: 04/08/2025

  **********************

  Customer Answer

  Date: 04/22/2025

  As I responded on April 8, my email associated with that account is ********************************************.
  

   

  

  Business Response

  Date: 04/23/2025

  Hello,

  Thank you for providing the BeFrugal username/email.

  Per review of the users account the user contacted us ******************************** question. Inquiries regarding non-tracked purchases must be submitted for investigation within 60 days of the initial transaction. This is due to restrictions imposed by retailers for timely inquiries.  BeFrugal is typically unable to open inquiries for non-tracked purchases if the sale date is over 60 days.
  

  This information is available for you to review in our FAQs as well as our Terms & Conditions.

  Best Regards,
  BeFrugal Team

  Customer Answer

  Date: 04/23/2025

  This 60 day policy was noted in my original complaint. It was also noted that 2 of my claims were arbitrarily awarded $5 even though they were outside the 60 day window. These purchases were confirmed by the retailer so it would not be true to say the retailer cannot verify purchases after 60 days. The burden of tracking should fall on BeFrugal, as that is the service they are advertising. Imposing a 60 day limit on the customer to catch **********************'s error and then saying "too bad" is crazy.

• Initial Complaint

  Date:04/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using BeFrugal for over two years now for cashback services. Befrugal refuses to pay me cashback off of a purchase I made on March 20, 2025. I have provided proof of my purchase and a screenshot of the transaction ( I am happy I did this). This specific transaction that was denied (ironically was a large ticket item). I have neve experienced any cashback issues with them in the past. Most of my purchases are quite small. I sent them an email regarding his purchase and was sent a response from a "no-reply email address". Their response was very generic essentially casting blame on me as If I did something wrong. All of my other transactions have been approved in the past. Now all of a sudden a larger purchase is denied. I am referrencing ticket #MTCP-6767.

  

  Business Response

  Date: 04/02/2025

  Hello,
  
  Please reference our terms and conditions "The determination of whether or not a purchase qualifies for Cash Back is at the sole discretion of BeFrugal.If a retailer fails to report a transaction to BeFrugal or withholds payment to BeFrugal, BeFrugal reserves the right to cancel the Cash Back associated with that transaction. "
  
  ***********************************************************

  BeFrugal has not received any commission or cash back from the sale referenced as such there is no cash back earned. 
  
  Best Regards,
  BeFrugal Team

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offered 12% cash back for items purchased on **************. Did not honor their cash back offer. They do not provide a way to file a dispute.

  

  Business Response

  Date: 03/26/2025

  Hello,

  Please reply to this complaint noting the username on the BeFrugal account so we can look up the users BeFrugal account information.  We do not show a BeFrugal account with the username: ***************************.

  Best,
  BeFrugal Team.

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the holiday season, I made a significant number of purchases on *********, using BeFrugal.com as my cashback provider. Based on their advertised rates, I was entitled to receive $55,632 in cashback.When it came time for payment, BeFrugal required me to verify my orders, which I did. I provided all necessary proof of my purchases, yet they reversed all my earnings and refused to pay. Their justification was that they did not receive payment from the retailer, but that is not the responsibility of the consumer.Had I known BeFrugal would withhold my earnings, I would have chosen a different cashback provider, such as *******, TopCashback, or Price.comany of which would have paid out, even if the commission was lower. At no point did BeFrugal or Sonos disclose that cashback payments could be denied, making this a clear case of deceptive advertising.I am requesting full payment of the $55,632 that BeFrugal owes me. If they refuse to honor their commitments, it demonstrates that they are scamming customers and engaging in unethical business practices and they shouldnt be used or advertised as a cashbackwebsite.

  

  Business Response

  Date: 02/26/2025

  Hello,

  The retailer, Sonos, has flagged this user's account to review the transactions for possible fraud.  Until Sonos investigation is complete any possible cash back will remain on hold.  Once the review is complete the user will be notified through their ********************** account.

  As noted in BeFrugal's terms and conditions "If a retailer fails to report a transaction to BeFrugal or withholds payment to BeFrugal, BeFrugal reserves the right to cancel the Cash Back associated with that transaction."  

  The users can reference BeFrugal terms and conditions: ***********************************************************

  Best Regards,
  BeFrugal Team
  

  
  

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BeFrugal is a scam website.I bought the Sonos speakers through this website for cashback and it took me about 3 months to show the cash back status.Once it showed, I requested the payout amount $179.85 to my bank.Since then I dont hear anything and my account was deactivated by them.Reached to customer support with another email to follow up what happened to my account and cash back. They said i violated their terms and decision was final.Didnt give me any reason whatsoever what violation it was and they deactivated my second account as well.This is such a scam and ruthless.Such a shameful for them.

  

  Business Response

  Date: 02/21/2025

  Hello,
  
  The Sonos transactions on the account were identified as fraudulent activity by the retailer. Cash back is not paid out on fraudulent transactions. Due to fraudulent transactions on the account, the user's account was deactivated for violating BeFrugal's terms and conditions.

  As outlined in the terms and conditions agreement, BeFrugal reserves the right to terminate any account without notice at its discretion.

  Please see https: ***********************************************************
  
  Thank you,
  BeFrugal Team
  
  

  Customer Answer

  Date: 02/21/2025

  I have attached the Sonos order receipt.

  if you check on your system, order date will be matched on Befrugal.

  also if Sonos didn't confirm the order receive (clearly which is not correct), why Befrugal would reflect the payable cash back amount after 3 months?

  and deactivated my account when I requested for payout by giving me an excuse.

  there would be multiple attempt orders showing on Befrugal evnthough there is only one time order due to Sonos didn't accept cardholder and delivery address mismatch and made a successful payment while I was on the phone with their customer support. 

  
  Regards,

  Myat

   

   

  

  Business Response

  Date: 02/25/2025

  Hello,

  The Sonos transactions on the user's account were identified as fraudulent activity by the retailer.
  

  As outlined in our terms and conditions agreement, BeFrugal may terminate any account without notice at its discretion. The users account was closed for fraud and we request that this user no longer attempt to use the ********************** site. No cash back is paid on retailer-identified fraudulent transactions.
  
  Please see https: ***********************************************************
  
  Thank you,
  BeFrugal Team

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticket ID ********* Ticket ID ********* I don't know who to reach regarding an issue I've had August 2022. I submitted a ticket to have a pending cash back that never got resolved. I kept having to ask the status, to the point where the company no longer is an affiliate.I've submitted and replied to the above tickets and always got the same response. Why should it be my responsibility time after time to check the status? I've reached out through email, support tickets, and ******** to no avail. Reading through other complaints, this does not appear to be isolated.

  

  Business Response

  Date: 02/20/2025

  Hello,

  Please reference our terms and conditions "The determination of whether or not a purchase qualifies for Cash Back is at the sole discretion of BeFrugal. If a retailer fails to report a transaction to BeFrugal or withholds payment to BeFrugal, BeFrugal reserves the right to cancel the Cash Back associated with that transaction. "
  
  ***********************************************************

  To date BeFrugal has not received any commission or cash back from the sale referenced as such there is no cash back earned. 

  Best,
  BeFrugal Team
  

  
  

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I went through all steps that a customer should had gone through. I submitted the trouble ticket immediately when cashback was not seen when the purchase was made. All documents were provided per request from BeFrugal, and I checked time and time again. How is it my fault if BeFrugal doesn't perform due diligence and keeps trouble tickets open for years? It appears that BeFrugal standard practice is do bare minimum and just wait out for the vendor to no longer be an affiliate. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 02/25/2025

  Hello,
  Regarding the ******* purchase from 8/5/2022, order #***********, BeFrugal opened and investigated this Cash Back discrepancy on your behalf.  We followed up with the retailer but the retailer failed to confirm the cash back as well as terminating their ******* affiliate program.  As such there was no cash back paid out on the ******* purchase.   BeFrugal has not received any commission or cash back from the sale referenced as such there is no cash back earned.
  
  Please reference our terms and conditions "The determination of whether or not a purchase qualifies for Cash Back is at the sole discretion of BeFrugal. If a retailer fails to report a transaction to BeFrugal or withholds payment to BeFrugal, BeFrugal reserves the right to cancel the Cash Back associated with that transaction. " 
  
  ***********************************************************

  Best,
  BeFrugal Team
  

  
  

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this cashback extension on a purchase through merchant hat club on 2/10/24 and I have not received any cashback and its still under investigation nearly a year later. I pointed it out to BeFrugal and I was told its still under investigation. I am seeking they credit me the cashback I am due and especially for my most recent purchase 1/11/25. Ticket number for support request I have with them is QNBN-3252 on older transaction and newest one is YEPZ-1803

  

  Business Response

  Date: 01/24/2025

  Hello,
  
  BeFrugal submitted an inquiry with the retailer on January 22, 2025 and February 20, 2024 in regards to the ******** sales mentioned.
  
  In general, we advise that inquiries can take around ***** days to resolve. This is just a guideline, however. Some stores may respond quicker while others may take additional time.
  
  Once we receive further information, we will notify the customer and update their ********************** account accordingly.
  
  We have also posted $5.62 and $7.49 (in total $13.11) to the users BeFrugal account as pending until the retailer confirms the sales.
  
  Best regards,
  BeFrugal Team

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Ok, but I reached out to BeFrugal and **** told me its still under investigation even though its been nearly a year already. I asked him about reaching out to hat club itself and he wasnt that helpful and told me a marketing program side of hat club is in charge of validating my sale but he would not provide me their contact info. I dont think BeFrugal is doing enough to reach out to them and it feels like I am just walking around in circles. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 01/29/2025

  Hello,

  We have confirmed that the information the user provided has been used to upload a challenge to ********* However, we have not yet received a response from them.
  
  We will continue to monitor the inquiry and will notify the user via email as soon as we have an update.
  
  Again, please note that the users cashback inquiry with ******** is still pending.

  Best,

  BeFrugal Team

  Customer Answer

  Date: 01/30/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as 

  I did get anywhere from contacting hat club! They dont know what Im talking about! You need to reach out on your end! I feel you are not doing enough on one of them thats been almost a year! You gotta be reasonable here.      
                                                               Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain   professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 02/03/2025

  Hello,
  
  Again BeFrugal submitted an inquiry with the retailer on January 22, 2025 and February 20, 2024 in regards to the ******** sales mentioned.  Once we receive further information, we will notify the customer and update their ********************** account accordingly.  We have also posted $13.11 to the users BeFrugal account as pending until the retailer confirms the sales.  The user can view this on their ********************** account.
  Also, the user should reference our terms and conditions which note "The determination of whether or not a purchase qualifies for Cash Back is at the sole discretion of BeFrugal. If a retailer fails to report a transaction to BeFrugal or withholds payment to BeFrugal, BeFrugal reserves the right to cancel the Cash Back associated with that transaction. "
  
  ***********************************************************
  As of right now BeFrugal has not received any commission or cash back from the sale referenced as such there is no cash back earned. Once we hear back from the retailer the pending cash back will be adjusted per the retailers reply.  
  
  Best regards,
  BeFrugal Team
  
  

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am not satisfied with your response. I am asking you approve my cashback so I can redeem it already. I have done everything right on my part. If you continue being difficult with me, then I will make sure I post on social media of my bad experience doing business with you guys.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:01/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Befrugal extension and ordered from ***. I received a notification from Befrugal while checking out that my cash back would be $17. 64. After a few days, I did not receive the cash back amount. I e-mailed Befrugal and after a couple weeks I got a e-mail from Befrugal adding I did not qualify for the cash back because I used another extension. I do not have another extension and only use Befrugal. I am very disappointed and feel like Befrugal is ripping off their customers.

  

  Business Response

  Date: 01/13/2025

  Hello,
  

  BeFrugal submitted an inquiry with *** on November 18, 2024. The response provided to us from the retailer was that the investigation was denied.  As a result of the investigation being denied, no cash back was earned on the sale.

  Cash Back is based on commissions BeFrugal receives from the store. If BeFrugal does not receive commissions for orders placed directly with the store, we do no pay out cash back.

  These terms are explained on our FAQ page ************************************************** and in our terms and conditions section ************************************************************;
  

  The determination of whether or not the order qualified was in no way decided by BeFrugal.
  As QVC had already declined this inquiry, it is not be possible to receive cash back. The store is not paying any commission for this.

  Best regards,
  BeFrugal Team

  Customer Answer

  Date: 01/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The. I should have not received a confirmation of the amount I would get back. If you do not rectify this issue, I will file a complaint with not only in my state *** but also with the state of MA for deceptive practices. Social media, Yelp and Google 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business Response

  Date: 01/16/2025

  Hello,

  Again, BeFrugal submitted an inquiry with *** on November 18, 2024 and the response from *** was that the investigation was denied. As a result of the investigation being denied, no cash back was earned on the sale.  As QVC declined the inquiry, it is not possible to receive cash back. The store is not paying any commission for this as the investigation was denied.
  

  Cash Back is based on commissions BeFrugal receives from the store. If BeFrugal does not receive commissions for orders placed directly with the store, we do no pay out cash back.

  These terms are explained on our FAQ page ************************************************** and in our terms and conditions section ************************************************************;
  

  Best regards,
  BeFrugal Team

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Again, since Befrugal feels not to accept responsibility I will no longer use this service and also file more complaints and since I am a influencer I will also advise my followers not to use Befrugal. 

   
  
  Businesses and Customers should be civil, courteous and polite in their

  responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********