64 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Laurel B
1 star07/01/2024
This is the worst shredding company I have ever worked with. They have rescheduled our order 3 times. They've lied and said they tried to deliver when we were closed (but we were not closed) and the emails about rescheduling are sent after the time frame when they said they would come.
Iron Mountain Response
07/02/2024
Hi ******,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Iron Mountain Customer Advocacy Team
Review from Deb B
1 star06/20/2024
I just received a bill to shred one bin and it was ******. It started out at 188 and it goes up and up and up. Also we are now supposed to pay a monthly fee to keep the service. Its crazy.On Call Offsite shred 65 Gal ****** Shred Transportation on Call ****** Shred Transportation Zone 2 ***** Fuel Surcharge ***** Paper Recycling surcharge ***** This is for one bin - off site shredding that we have them do maybe 4 or 5 times a year. Plus another monthly charge of ***** for account administration.Iron Mountain Response
06/24/2024
Hi,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Review from Jill M
1 star06/18/2024
Iron Mountain records shredding and storage is a scam. I requested 10 cartons in storage be delivered to the office. They charged me $1000.00 plus fuel fee. Then the next month they charged me storage for the same boxes. When I called, they told me I did not **** "permanent withdrawal" when I did the order. (you have to complete all services yourself on their website). So I sat there on the phone with the person for 20 minutes for her to click the status from checked out to permanently withdrawn. When I got my bill, they has charged me $578.00 to sit on the phone with them!They charged me $450.00 , after fees, a month for secure shredding! A service that other companies charge $60.00 per month. I requested destruction of around 200 boxes. They charged me $3258.29. THEN added: $3762.41 for Handling Fee; $1853.57 for Retrieval Fee; $162.95 Transportation Fee; $612.36 Fuel Surcharge. for a TOTAL of $9649.68. NEVER do business with these scammers.Iron Mountain Response
06/20/2024
Hi,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Review from David W
1 star06/17/2024
We have been a multi year customer with multiple locations. Although we knew we were paying a premium to shred, we appreciated the service. After several years of service, we decided that it was in our best interest to purchase our own shredder to save money. We originally tried to cancel the service last September but figured out several months later that they had not processed the cancellation because my manager "wasn't on the account". So after multiple calls we figure out what happened and continue with cancellation. We just received an invoice for $1,007.65 for service charges in connection with them PICKING UP THEIR CONTAINERS. There were additional charges for what was shredded. When i called to discuss with customer service there was a huge language barrier and the lady kept telling me we owed it for picking up the boxes. When i asked to speak with a manager, she simply hung up on me. This is horrible business and I hope others are aware that they will try to take advantage of you when cancelling service.Iron Mountain Response
06/18/2024
Hi *****,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.
Review from SS S
1 star06/06/2024
Horrible company! Service has been terrible since day 1! There has not been one time at any of our locations where they have not forgotten to pick up a bin - that is if they actually show up when they are supposed to.Most recently we have placed some large orders due to a purge we are conducting prior to a remodel. We have placed orders for the pick up of skids with boxes for shredding along with the pick up of 16 full 95 gallon bins - none of which has been picked up after being promised a pick up on 3 different occasions. We asked for an additional 40 empty bins of which we only got 20. We have scheduled and rescheduled pick up and drop off times and dates and have placed the same orders in hopes of getting some type of response. We have decided to close our account and will not be paying any of the fictitious fuel charges they are adding to our bills.Stay away from this company - there is a reason they are not BBB Accredited.Iron Mountain Response
06/10/2024
Hi,
We are sorry we were not able to resolve your concerns to your satisfaction. We will review your account again for any additional areas of opportunity to assist you. We will be in contact again soon through the case with our escalations team.Review from Ed L
1 star05/20/2024
HORRIBLE THEY WILL charge charge charge can't prove your items exist, can't visit and you get random charges from Iron Mountain destroying boxes if my box is in Archive for 2 years untouched why woudl la box fail. This means Iron Mountain staff is taking the boxes and throwing them around. They also try to play security when they mix our boxes with others it is for safe method of storage not when you get a clients content in your items oh yes this can be no so great for some I smell legal issuesIron Mountain Response
05/21/2024
Hi **,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Iron Mountain Customer Advocacy Team
Review from Cindy V
1 star05/07/2024
Absolute CROOKS! I have been trying to get my boxes back from them for months due to price gouging. They raised our monthly fees ridiculously!! Then, in order to get my documents back, they want to charge me $10,750!! If I rent a haul and go get them myself, still over $10,550 for 304 boxes. They're literally 20 miles from my office and charging $10,000+. On top of the fact that you can't understand a word they say due to the thick accents and all the noise in the background. I am turning this over to my attorney at this point and will be contacting the local news. This "company" needs to be stopped!! All of my boxes have "destroy" dates on them, yet they never destroyed a single paper. They raised our monthly fee to $707/mo. when they knew we wanted out. I have no contract with them, yet they are charging me $7,500 for "permanent removal", plus several other obscene charges for ********. NEVER DO BUSINESS WITH THESE IDIOTS, EVER!Iron Mountain Response
05/10/2024
Hi *****,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Review from Nakia P
1 star04/01/2024
I'm convinced their tactic is to make the process as frustrating as possible so customers won't ask for their money back after incorrect charges/charges for no service. The lack of communication, attention to details and transparency is the icing on the cake of reasons why I will never use or recommend Iron Mountain ever again. Stay far away unless you enjoy sending 100 emails for the same issue to be resolved.Iron Mountain Response
04/03/2024
Hi *****,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Customer Advocacy Associate
Review from Blake D
1 star04/01/2024
Absolutely the worst company to deal with. The hidden fees are absolutely criminal, and the cancellation fees are even more once you realize how bad your contract is. Do not use them for shredding, destruction or document storage.Iron Mountain Response
04/03/2024
Hi,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Review from Kay T
1 star03/27/2024
0 starts if I could. Customer service is QUITE AWFUL! In my company's contract with them, we were assigned an account manager, and they never once contacted us. When we needed our AM, they told us our company was paying too little money to have access to the AM and that they had been given to another customer! They added more fees for 2024 and have been making us pay for another container for 3 months that we DO NOT OWN- I've asked for a resolution via email for a month- still not resolved. (3 containers about $200 a month). Do not give these people your time of day, their customer support team does not speak English as their primary language so via call or email you will go back and forth just to get an understanding- and they still won't understand. Each department is their separate entity and you cannot directly contact the department needed. Honestly ridiculous. STAY AWAY FROM IRON MOUNTAIN.Iron Mountain Response
03/28/2024
Hello *****,
We are sorry we were not able to resolve your concerns to your satisfaction. We will review your account again for any additional areas of opportunity to assist you. We will be in contact again soon through the case with our escalations team.Thank you
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