ComplaintsforCenter for Educational Documentation, Inc.

• Initial Complaint

  06/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dear Center for Educational Documentation,I am writing to express my concern and disappointment over an unresolved issue causing significant inconvenience. On January 2, I sent a payment of $210.00 USD for an evaluation report, which was confirmed by your team to be dispatched by January 11. As of today, June 2, I am still waiting to receive this report.I tried contacting your team via email and phone to fix this issue and get an update on the progress of my report, but unfortunately, all attempts have been unsuccessful. I haven't heard anything about any delays or issues causing this hold-up. This silence, coupled with the prolonged waiting period, is frustrating and hindering my professional progress.Given the length of time that has elapsed and the importance of the report to my current circumstances, I am anxious to resolve this matter quickly. Please expedite the processing of my report and provide me with a definite date for its completion and dispatch.If there are additional requirements or problems with my request, please communicate these to me immediately, as I am willing to cooperate to expedite the resolution of this issue.I appreciate your quick attention to this matter, and I'm waiting for your swift reply. Please take care of this as a formal complaint against the delay and lack of communication experienced so far.Thank you for your understanding and cooperation. Best Regards,*******

  Business response

  06/12/2023

  Hello, We contacted ******************** via email on June 5. The evaluation report was completed and sent to him, via email, that same day. The original evaluation report was mailed on June 6 via priority mail ****** and the package is scheduled to be delivered today - June 12. Below is a copy of the email response sent on June 5.

  ********************,
  

  We are incredibly sorry for the prolonged delay in the completion of your evaluation.  Regrettably your file was misplaced among pending applicants and the high volume of requests and inquiries being received on multiple fronts was yet another complication in replying to your request for information.  
  Your evaluation is being completed immediately and should be ready by no later than tomorrow -- possibly even today. We will send an unofficial copy via email when done and of course, tracking information for the official reports that will be sent by expedited mail service.  Again, our apologies for this unfortunate and distressing delay.
  Thank you for your patience and understanding,
  CED

  Customer response

  06/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **************************************

• Initial Complaint

  03/23/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a transcript evaluation on 13th Jan 2023. When I ask them for the whereabouts of my evaluation, they said it had been delivered already but they delivered it to an unclear address. After that i have been calling them time and again to ask them more about the evaluation but they do not respond at all. I tried calling them, i tried emailing them but there has been no reply at all.

  Customer response

  04/03/2023

  I have not heard from the business in response to my complaint.

  Business response

  04/09/2023

  We completed and mailed two evaluation reports to *********************** on January 24, 2023, via priority mail through ****** we sent it to the mailing address provided by **************** in our application form. The tracking number - ********************** - shows that the package was delivered on January 26, 2023 and this information was given to *********************** on February 17 when she contacted us (email response below). You can contact your local post office and request further information about the delivered package. We can also resend two additional evaluation reports to ****************, via regular mail this time (no tracking number is available).

  ---------- Forwarded message ---------
  

  From: Info - <*************************************>
  Date: Fri, Feb 17, 2023 at 12:24?PM
  Subject: Re: New submission from Application Form
  To: *********************** <***********************>
  
  HI Meena,
  
  Your evaluation was sent via priority mail and **** tracking number indicates that the package was delivered on January 26. 
  Here is the information: 
  Tracking number **********************
  
  Delivered: January 26, 04:37PM
  *******, **

  Thank you,
  CED
  
  

  Customer response

  04/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  03/08/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We paid $200 for an evaluation in August 2022. Apart from an initial email response we have heard nothing. emails are not replied to and the phone is never answered.

  Business response

  03/13/2023

  Tell us why here...

   

  Hi ******,

  Our records indicate that an email was sent to you (Oct. 12 at 5:04pm0 with the following message:

  
  "You are requesting a CPA evaluation and  the purpose is listed as teacher certification. Are you applying to work as a teacher, correct?  CPA is Certified Public Accountant.
  If it is for teacher licensure, we need to know if you want a general or a course by course evaluation. And we will refund you according to the type of evaluation selected (both are less than what you paid).
  Please let us know as soon as you can and we will send the evaluation immediately.
  Thank you,
  CED 

  Please let us know if you want us to proceed with your request and the type of evaluation, or if you prefer to cancel it and receive a refund.

  Sincerely,

  CED 

   
  

  Customer response

  03/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  No such email was received.  Also, both myself and my wife sent follow up emails this year to request an update on the application and none of these emails were responded to.  Also we have tried ringing on numerous occasions and were never able to reach anyone.  Given this level of service I do not see that it is worth pursuing the evaluation and further and request that a full refund is made. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business response

  03/27/2023

  A full refund in the amount of $200 has been sent to via PayPal today - March 27 - and according to PayPal it can take a few business days to be received.

   

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  CED was suggested as one of the agencies to certify my diploma from Europe in order to obtain my **** license. **** *********** of ********** and ******************** does not care about my Graduate and post-graduate degrees from the US, they need my BA evaluated, and supplied me with a list of suggested agencies to do that. CED was one of them, and the **** rep even suggested that CED are better because they are located in ******. I filled out the online form and sent all my original documents, along with the check for the fee on April 29th. On May 4th the check was cashed, but since then nothing. I called and left detailed messages, since no one ever picks the phone at CED. I emailed them, too. No response so far.

  Business response

  10/03/2022

  Hello, good morning,

  We contacted ******************** via email regarding this case. We originally mailed the evaluation report to the **** on September 16 and also emailed a copy to ******************** on the same day. We updated the evaluation report as per request of ******************** and resent the original evaluation report to the **** by regular mail and a copy to him via email on September 26, 2022. The original documents that were originally mailed to our office were also returned to ******************** on September 26 via registered mail ******* According to the US postal service website, the envelope with the original documents were delivered on September 29 (tracking number: RF149540321US). 

  The evaluation service request submitted by ******************** is completed and it has been closed.  

  Please let us know if you have any further questions.

  Thank you,

  *************************

  Center for Educational Documentation, Inc.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩