ComplaintsforMy Online Fitness Center
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Complaint Details
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Initial Complaint
07/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Made purchase with discounted access to meal planning. Sent login information for the meal plan program, site always times out without allowing access. Emails sent to support address given are returned stating the address is nondeliverable. Request for cancellation through the website are never responded to.Customer response
07/23/2024
I have not heard from the business in response to my complaint.Initial Complaint
05/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I never ordered a subscription with this company. Yet I'm charged $77/month to a total of $1,386.00 thus far. I don't even know what this is for. I emailed ******************************** and ***************************************************************** Both emails bounce back as undeliverable. What kind of scam is this?!I want my money back.Customer response
05/16/2024
I have not heard from the business in response to my complaint.
Emails that I send are bounced back as undeliverable. Phone numbers also dont work. I am unable to contact them.
Business response
05/17/2024
*****,
Thank you for your inquiry. We have researched your account and see that when you originally ordered the Fitness Tracker and Charger it included the 1on1 Online Coaching trial. We know that sometimes this trial is overlooked by customers due to the great price on the ********************** items. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price. As a courtesy we have refunded all possible charges back to you and subscription has been canceled. Please allow 3-5 business days for this to reflect your account
Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Customer Care Team
************Customer response
05/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
12/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been charged $77 a month for 2 years for some online fitness coaching that I have never used. I contacted my bank last month to stop these charges, but for some reason I was still charged for the last two months. I want this canceled and the last two months of charges refunded, as I doubt I would get any of the older charges refunded. The website for this place had an email address that isn't valid and won't accept incoming mail as I have tried to contact them via email and my email was unable to be delivered.Member Id: *******Customer response
12/30/2023
I have not heard from the business in response to my complaint. I just want to stop being robbed of $77 every month for something I never wanted and never used.Initial Complaint
07/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hello,I did NOT sign up for this! It is a company called My online fitness Ive never heard of it, much less, signed up for it. PLEASE remove my information including my bank account from your records. They have withdrawn $ ***** two months in a row for something I have no idea what it is. I DO NOT understand this at all!!! Do not take money out of my account! I cannot afford this & did not sign up for it! Remove all info regarding my account immediately!Thank you! *************************Initial Complaint
02/23/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have been charged $77.00 for the last 3 months even though I never authorized this charge from MY ONLINE FITNESS *********. I notified my credit card and disputed the charges so they canceled my credit card and issued me a new card with a new number. This month the $77 charge is on the new credit card! I don't know what this charge is. I don't know how to contact this company to stop the charges. The phone number and email that i tried don't work.Business response
03/03/2023
*****,
Thank you for your inquiry. We have researched your account and see that when you originally ordered the Fitness Tracker, which included the 1on1 Online Coaching trial. We know that sometimes this trial is overlooked by customers due to the great price on the fitness items. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price. As a courtesy we have refunded all charges that we could back to you and subscription has been canceled. Please note that there are orders we are unable to refund due the chargeback process being started. We hope this has resolved your inquiry today.
Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Customer Care Team
************Initial Complaint
01/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
specifically requested i wasn't interested in a membership, want refund of 77 dollarsBusiness response
01/27/2023
*******,
Thank you for your inquiry. We have researched your account and see that when you originally ordered the Free Blender the offer you selected included a 14 Days free trial to Fitness Coaching. We know that sometimes this trial is overlooked by customers due to the great price on the blender. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price. As a courtesy we have refunded all charges back to you on 1/24/23 and the subscription has been canceled. We hope this has resolved your inquiry today.
Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Customer Care Team
************Initial Complaint
09/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I originally purchased an online fitness program. I have not been able to access the program. I tried to call and cancel but there is no phone number available. The original fee was $77 a month but was later reduced to $27 a month. This is put on my credit card each month. I have tried to contact them to have these charges removed but am unable to succeed at this. Can you be of service helping me get this stopped and charges removed? Thank you.Initial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
My online fitness offered an online fitness program with instructor. The ad offered a variety of prices. One was three months for $67. I thought that was reasonable and signed up expecting it was three months for $67, not $67 a month. When I figured out it was a monthly charge I tried several ways to stop my membership. They were sending encouraging messages by text initially so first I sent two text messages that way. When I did not get a response I sent two emails asking that my membership be stopped. I have never gotten a response It is now many months later and I continue to get billed but the programs are no longer available, not that I would want to use them.Initial Complaint
04/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a fitness watch for **** and have been charged ***** the last 2 months for some sort of app that I never signed up for or authorized. When I called the number associated with it *************) they said the charges were for a fitness coach or something like that,which I didn't order or want! They refunded one of the ***** charges, but refused to refund the other 2, and I want that money back!Business response
05/09/2022
*****,
We would like to apologize for your negative experience you have had. We'd like to learn more about your specific situation and make things right. If you wouldn't mind continuing this conversation we have sent a direct email to the address you provided in this complaint. We were not able to locate this charge that you have mentioned and the number you provided is not our number. Your response would be greatly appreciated so that we can do everything possible to get this taken care of for you. We look forward to speaking with you.
Customer Care Team
************Initial Complaint
04/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have unsubscribed numerous times and they refuse to take me off their email list. I even received an email stating I was taken off their list but emails continue to be sent to me.
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Customer Complaints Summary
22 total complaints in the last 3 years.
3 complaints closed in the last 12 months.