Complaints

This profile includes complaints for State Street Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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State Street Bank has 34 locations, listed below.

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• 

  State Street Bank

  1 Lincoln St Boston, MA 02111-2901

• 

  State Street Bank

  2495 Natomas Park Dr Ste 400 Sacramento, CA 95833-2940

• 

  State Street Bank

  PO Box 24989 Jacksonville, FL 32241-4989

• 

  State Street Bank

  1 Iron St Boston, MA 02210-1641

• 

  State Street Bank

  1200 Crown Colony Dr Quincy, MA 02169-0938

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had monthly allotments going from the Defense Finance and ****************** (DFAS) through State Street Bank and Trust Company for many years, yet when I increased the alottment from $416.67 to $500 it never made it to my *************** investment account at *************************** or back to **** from September 2022 - March 2023.- STATE STREET BANK AND TRUST COMPANY, Acct# ********, Routing #********* I have reached out extensively to DFAS who has consistently said that they have no returned allotments. I've reached out to State Street bank, to no avail and I've contacted ******** ********* who says that they never received the money. I've worked with ************* (financial advisors) approaching 2 years now and NOTHING. I could only download my alottments for Dec 22-Mar 23 although, I've had no allotments returned for ****Nov 22 as well.

  

  Business Response

  Date: 03/04/2024

  Could you please confirm the account number at ******************************************* and if possible provide evidence of the money being received at State Street.  This would help us further research this item. 

  Thank you.  

  Customer Answer

  Date: 03/04/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  In response to your question, this is State Street Bank information used by DFAS for atleast 7 plus years to fund my *** at ********************* through your bank: STATE STREET BANK AND TRUST COMPANY, Acct# ********, Routing #*********

  The attachment reflects the allotments paid from my DFAS MyPay account.  I could only go back as far as Dec 22, but can request out to Sept 22 if needed.  Everything went south when I increased the allotment, same account, to $500.
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 03/12/2024

  To help us further research this item if you could provide a statement that shows the account number, we would greatly appreciate it.  Additionally if you could please provide us with any information on what number or contact you reached out to at State Street.  This may further help us figure out the appropriate area to respond to your complaint. 

  Thanks,
  *********************

  Customer Answer

  Date: 03/13/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Per your request: STATE STREET BANK AND TRUST COMPANY, Acct# ********, Routing #********* (***** @ *****************************************************************************************************************) and

  JPMORGAN CHASE BANK NA, Acct #************, Routing #*********
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 04/16/2024

  State Street's internal representative has been in touch with ************** to try to help her with this issue.  Since ************** is not a direct client of State Street, they have reached out to SSCINC who handles her account and have escalated to their team that handles government allotments to help her resolve the issue. 

  State Street's internal representative is in direct contact with ************** and will help her resolve this issue. 

  Thanks,

  **********;

   

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had set up a joint account with my ex wife, ***********************************. We have since divorced, and in our divorce final order, was to divide the account evenly, 50/50. I have attempted to take care of this, with NO success. SSGA has made me go through various steps, including signature guarantee, copies of divorce, multiple letters, per their directions. Once you see what all I've done to try to handle this division, you'll agree, they don't seem to wish to handle this. They have asked my Ex call in, and recently I was told by their customer support, that she did call in. I was asked to fill out my own new application, and a letter to explain I have a non cooperative spouse, and still, SSGA has NOT taken action on our behalf. One of my last calls, I was told, that if one of the attorneys wrote in, that might help. How ridiculous is it, to after having a final divorce order, we would have to have an attorney write a letter? My half of the account is estimated to be $500.00 or so, which would be wiped out with any letter some attorney may write. I have tried for a year, to resolve this. It's quite frustrating that no one at SSGA is truly wishing to assist. I was given much too many excuses, and no action. Please assist, as I have done and sent everything they have asked for. Thank you

  

  Business Response

  Date: 09/07/2022

  We have been unable to locate this account.  Please provide additional identifying information such as an account number at ******************************************* to aid us in identifying the proper area of State Street to direct this to.   

   

  Thanks,
  *********************;

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Finance and ****************** (DFAS), sent my monthly retired military allotment in the amount of $583.32 to State Street Bank for investment with Fidelity. In March of 2021 to April 2022, State Street bank began returning my allotments back to DFAS for some unknown reason. First Command Representative contacted State street requesting the trackers numbers for the returned payments but they will not provide the tracer numbers so DFAS call verify these return monies and refund my money for the nine missing months. The following tracer numbers are needed for the following months:Feb, Apr, May, ********** 2021 Jan-Apr 2022

  

  Business Response

  Date: 07/28/2022

  State Street has not been able to locate the account referenced in the complaint.  Please provide additional client details (account number etc) so we can further research this.  

  Thanks,
  *********************

  Customer Answer

  Date: 07/28/2022

  Here is my Fidelity account number *********** for my ***************.

   

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Oscar

   

   

  

  Business Response

  Date: 08/08/2022

  We have researched this complaint with multiple areas at State Street and have not been successful in locating the correct area.  In order to further research this, can you please provide some additional information.  In the complaint it mentions that a representative contacted State Street for tracking numbers.  Are you able to provide us with details on who the representative reached out, what phone number was used as well as any additional details about your relationship with State Street?  

  We appreciate any information you can provide that will help us further research this item for you. 

   

  Thanks,
  *********************