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Complaint Details
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Initial Complaint
09/23/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Continued practice of not meeting their promised shipping or delivery dates, and having hot raw meat delivered to my house.
Business response
10/01/2021
We are sorry to hear this. We want a better experience with our members. We have reviewed your account and customer support interactions, we see that you were offered a reshipment or refund. We have set up the reshipment per your choice. We hope this new box finds you well.Customer response
10/01/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. They have offered to send a replacement box of their product. While this doesn't resolve the lateness of the delivery, it does show a good faith effort to try to rectify the situation.
Regards,
*****************Initial Complaint
09/21/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was sent a referral link from my friend to join Butcher Box and when I went into their website, the offer for free Ground Beef for life was splashed all over. I purchased the custom box of $159. At the time of check out, it acknowledged the $30 discount AND FREE GROUND BEEF! Today I go in to check on delivery and see the ground beef was REMOVED & they put in BACON without my knowledge! Told me bacon is a one time "gift" and since I used the $30 referral, I LOST the Ground Beef and had to PAY AN ADDITIONAL - ADDITIONAL IS KEY HERE - $55 for it! WHAT??? Bait and switch scheme ALL OVER THIS. I have attached all the documentation and screenshots. They are STILL DISPUTING THE FREE GROUND BEEF IS INVALID WITH THE COUPON THEY ADVERTISE "ON THEIR OWN WEBSITE" and even want ME to send SAME coupon on to others!!?? Am I on a different planet than them? I want to cancel ASAP and have my credit card credited EVERY DIME. I have full documentation attached.Thank you very much.Customer response
09/23/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Business response
09/23/2021
*****, Thank you for being a member of ButcherBox. We are so sorry that your first experience with us was not as expected. We have reviewed our customer support interactions and see that we have honored the promotion of $30 off and Ground Beef For Life. Enjoy the meat in your first box and we hope to make your future experiences with ButcherBox delightful.Initial Complaint
09/20/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
My meat order was suppose to be delivered between 9/15-9/20. I scheduled my trip around this so Id be home to put the meat in the freezer. On the 20th I called and was told that it was late due to a dry ice issue. I was never notified. If I was notified I would have rescheduled. I asked to have my order held. I was told that even though it says still processing my order cannot be held. Now I will have $270 worth of meat sitting on my front step and will have to be thrown out. Waste of money and waste of food.Business response
09/28/2021
Thank you for all your feedback in this matter. We have reviewed your interactions with customer support and see that we can make improvements to our communication around delays. We see that a reshipment has been set to **** after you return from vacation. We look forward to giving you a delightful experience and thank you for being a ButcherBox member.Customer response
09/28/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************Initial Complaint
09/13/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 9/1/2021 I was billed for a subscription shipment as expected. The email gave a delivery window of 9/3 thru 9/6. On the 8/7 I contacted customer service to let them know that I had not received my order and furthermore did not even have a tracking number issued for it. She gave me a tracking number for a shipping label that had been created so they could show the order pending, but it was only a created label. No product was in transit. She told me if I had not received my order by 9/9, I would be entitled to a refund. I waited until 9/13 and still no product arrived and my shipping label still said it was only a created label, no product had been given to ****** I called customer service and asked for a refund. The initial customer service agent said I bound have a refund or replacement box, I told her Id like a refund. She said I could wait 3-5 business days. I told her Id like a receipt and would wait on the phone while she sent one. She took some time, and eventually denied itBusiness response
09/16/2021
We are sorry to hear that this situation was frustrating. We reviewed your customer support interactions and we see that you did receive a refund of $227.36. You should receive the refund receipt in an email. We are sorry to see you go, but wish you all the best.Customer response
09/17/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************Initial Complaint
09/12/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
They billed my account a week ago. I have not received any consistent answer about when my subscription will arrive. The time frame quoted is different from the website. Then yesterday I was told they had no idea when it would ship, so meat with no delivery date and you have my money. I want a refund.Business response
09/13/2021
We are sorry for any frustration. We want a better experience for our members. We have cancelled the box at our fulfillment center and we have issued a full refund. You will receive an email verification of the refund. We are sad to see you go, but wish you all the best.Initial Complaint
09/08/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On Sept 2 I received an email requesting that I update my billing information because my card information had changed. I logged in viewed the update payment method page and saw that there was no prior existing information. Without providing any new payment information I exited the website.On Sept 5 I received an email telling me that I had been successfully billed however I had not provided any payment information. I immediately responded on Sept 5 telling them to cancel the order. On Sept 6 I was told it was too late and I could not cancel my order.On Sept 7 I received an email stating that the order had shipped despite my numerous attempts to prevent it. I again emailed to try to have the shipment returned to sender.Business response
09/13/2021
Hello, were sorry to hear about your experience. Thank you for taking the time to leave your feedback here so we can look into the issue further. Having reviewed your customer support interactions, we see that our support team is currently working with your financial institution to provide them all the information they need to review and resolve the $755.50 charge you have disputed with your credit card company. Our support team is unable to resolve this issue separately until the dispute has been reviewed and closed with your financial institution; they are working with them to get resolution for you as quickly as possible.
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Get a QuoteCustomer Complaints Summary
163 total complaints in the last 3 years.
38 complaints closed in the last 12 months.