Customer ReviewsforEmbark Vet

I will never feel like this wasn't a waste of money or recommend embark as I feel that it is inaccurate. My dog, Jersey, looks identical to a yellow lab but there were no yellow lab in her results. Her results are American foxhound, Rottweiler, American Eskimo, German shepherd, siberian husky and **** ****...none of these breeds have a variety of yellow breed. I tried to reach out to support in case her swab got mixed up with another's but they just double downed on the accuracy. Although they were responsive, I am unsatisfied and feel it was inaccurate. My other dog, ***, who looks like a shiba inu (yet yielded 0 of that breed) were more believable but still don't seem accurate. They should have offered a refund when I expressed my dissatisfaction and stared pictures yet they just essentially double downed on their testing.

I ordered a swab kit from them, and they received it from ***** they lost my kit, and wont pay shipping back to me because Im international (******). #1 in customer satisfaction? Yeah right. So I had to pay for the kit, and shipping to me, then shipping back to them, only for them to negligently lose it, so I need to pay for more shipping back to me, do the swab again and pay for more shipping back to their lab for them to possibly lose my swab again.

Science- based lab, professional staff, great product for the price! Very pleased! LOVE the ease of submitting OFA reports, adding users on dogs' profiles, breeder tools. Absolutely love their ongoing research, publications, club event support, and Health Symposium. Really sets them apart.

Wish I could give 0 stars - they said my dog was not even born before she had puppies. Completely incorrect age as well as 100% pitbull which vets have said is very much unlikely. I think their science is fraudulent and their customer service did not even listen to my request - which clearly laid out why my dog could not possibly be the age they said. They put "18 months" in fine print so really they could guess any age and get away with it. Really excited for them to be in a class action someday. Horrible company.

I purchased a dog DNA test kit. Don't waste your money. I think they've got the best scam going with these tests. Perhaps other DNA testing companies could fall into this same category, but I'm not going to waste any more money to find out. They're getting rich though. Biggest issue is they make false claims. They are NOT "accurate", maybe "accurate" to their standards. When my dog's results came back I thought it was a huge mistake and something was switched or the sample compromised. My mixed breed dog, glaringly looks and acts corgi/collie like. She's a low rider, fawn & white in color, white legs and paws, long bushy white-tipped tail, white fairy saddle over the back of her neck, super thick coat, long snout and pointy animated border collie ears. Every person/vet she's ever met stated oh she's got a lot of corgi in her. Of course, their website has an explanation for visual traits. In fact, their website pretty much has an explanation for every complaint or question a dissatisfied customer could possibly ask. Kudos to the content writers they hired for this...they got their monies worth not to mention the content helps for any future legal issues. My dog came back 23% **** **** (not one black spot on her tongue), 16% lab retriever (ok maybe) 12% german shepherd (uh I don't think so), 9% Rottie (yeah right) and 38% SUPERMUTT...dah dada dah (probably like the term they use to use "Village Dog", wow that's a convenient category). I emailed them my dissatisfaction and included additional pics of my pup because I was so miffed. As posted in other complaints, I got back a typical boilerplate response with the exact same information posted all over their website of "EXPLANATIONS". I didn't at any point ask for a refund. I asked for a complimentary test to run again. Nope, nadda, no way it's in our terms and conditions (which I read and already knew). Not only do they make false claims but they smile as they charge your card. BUYER BEWARE!!!

I have used embark many times with some issues in the past with some questionable results. This issue on my most recent though I will not have overlooked. I tested a puppy from my own litter, who embark has BOTH PARENTS on my file for (not to mention I have seen her grandparents embarks as well). Well my pups test came back with 6.3% breed *no call* which should have stated Labrador since mom is 12% lab They put it in a supermutt section and put *possible breed Labrador and Chinese crested* I contact them asking them to correct the error since they have both parents on file and can compare the dna and confirm parentage and they said they do not correct testing. So I told them I want a refund. They said they do not give refunds for scientifically accurate tests (lol) well if the test isn't scientifically accurate since I know who the parents are and have their dna which proved no Chinese crested is in the line, aren't I entitled to a refund? The puppy in question does not have,not the slightest bit of Chinese crested in her and now I have to pay for a retest to clear her genetic pool so I have record that she is what she is supposed to be(and yes I am ******% without a doubt certain of her parentage as even the % left no call is accurate to what should have been Labrador on the mothers side). They use all this tricky word play so they can deem themselves not responsible, claim to be ****% accurate, but clearly they are not.

I purchased kit a embark breeder DNA test kit on 06-30-2020. Today I attempted to active my kit online and it says that the kit has already been activated. I reach out to embark via chat and I was told that my kit "expired" 2 years after purchase and that my only option was to either abandon the $140 kit or pay an additional $25 to be mailed a replacement swab. I was told that this is in embark terms of service. I was also told that I should have received an email outlining a timeframe expiring Jan 2023 during which I could have requested a free replacement swab for this "expired" swab. This is not true. I never received this communication that embark is alleging they sent to me. Upon further investigation, I have discovered that this "24 month expiration" condition was NOT in the terms and conditions of sale when I purchased the kit on 06-30-2020. To now require a $25 replacement fee is unacceptable as I did not agreed to this term at the time of sale. At time of sale I was not informed of an expiration date on the product or service I was purchasing. I am requesting a free replacement of the swab.You can see the terms that embark had effective at my time of purchase at *******************