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Complaint Details
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Initial Complaint
10/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was given a $35 Nift gift card from **********. I choose to use the gift for a *** Wholesale membership. When redeeming, I used the provided link to process the gift. I put the gift and membership in my son's name, ********* *******. Directions stated to go to checkout. At this point, it asks for my credit/debit card info which I thought may be standard to attach a card to the account. After checking out and getting the membership, I found that my debit card was charged $20 from *** for the membership.
Business response
10/02/2024
Hi *****, I'm ***** from the Nift customer support team. Thank you for bringing this to our attention. It's crucial for us to know it wasn't as clear as it should be, and we're working to resolve it to ensure we provide a better experience.
We offer a variety of gifts, and each gift works differently. Your gift was a **'s ************** membership at a reduced rate of $20 (actual price of $55) and a bonus $20 BJ's gift card when you shop at **'s with your new membership.
I've just sent a follow-up directly to the email we have on file for your account to make sure we can fix this for you, and also included an additional $30 Nift card. Our goal is to guarantee everyone loves their Nift gifts. I can also be reached at ************************************************************************* if you have any additional questions. - *****Customer response
10/03/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** ******Initial Complaint
09/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a $30 nift gift card offer after making an ****** purchase via afterpay app. It says I would get $30 gift card to pay for *** wholesale club membership. I clicked on link to redeem and put in information then it asked for my card number which I thought it was odds since it a gift card, put next morning I see I was charge $20 for *** membership. Boy Im ******. This was a scam!!!!Business response
09/25/2024
Shelendell, Its ***** from customer support at **********************. Thanks for letting us know this gift is confusing. We appreciate you making us aware of this issue. Were working to resolve it and improve the experience for you and other customers.
We offer many types of gifts, and they all work differently. Your gift was a *** membership at a reduced rate of $20 (actual price $55) and a bonus $20 BJs gift card when you shop at *** with your new membership.
Our goal is to guarantee everyone loves their Nift Gifts! Ive reached out to the email we have on your account to make sure that we can fix this for you and sent you another $30 Nift gift card, too. You can also reach out to me at customer-*************************************
- *****Initial Complaint
08/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have received a Nifty card because of a purchase from *********************** as a gift . I have tryed multiple times to use the code they provided me with an the system says the code is invalid. I tryed customer service that wants to text only a they say put another code in but I have no other code !! They wont talk on phone I think its a scamBusiness response
08/28/2024
Hi ***,
On behalf of all parties, Nift is deeply sorry to hear about your experience. Thank you for your patience and for bringing this matter to our attention.
In order to assist you, please provide your email address. You can also always email us at customer-************************************ and well do our best to help.
Since 2015, over 59 million consumers have been thanked with and enjoyed Nift gift cards. Its our goal to make sure everyone who receives a card has a great experience.
Best,
Team NiftInitial Complaint
08/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This business falsely claims that they provide gift cards. These are not gift cards, they are offers for a certain amount off of the listed price of an item or subscription. A gift card would allow a consumer to use the gift card on any item even if it's priced less than the gift card amount. False claims/advertising. Misleading consumers.Business response
08/24/2024
Hi ***,
On behalf of all parties, Nift is deeply sorry to hear about your experience. Thank you for your patience and for bringing this matter to our attention.
Many Nift gifts are applicable towards one-time purchases that require no additional commitment. Prior to making a gift selection, you may review gift details specific to each option to see if there might be any additional fees, like taxes or shipping. All gifts are exclusive to Nift and you won't find a higher value discount anywhere else. If youre unhappy with your options, you can always email us at customer-************************************ and well do our best to help.Our team has also reached out to you via email to provide you with new gift options for you to choose from. Our team is available to provide further assistance through the email address provided.
Since 2015, over 59 million consumers have been thanked with and enjoyed Nift gift cards. Its our goal to make sure everyone who receives a card has a great experience.
Best,
Team NiftInitial Complaint
08/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I'm unsure what this businesses angle is. Nift offered "A $30 credit" to Scentbird. I am already a customer with Scentbird so I was excited to apply the code to my account. Scentbird offers free shipping already so the claim that Nift made stating that the credit would go toward shipping fees is nonsense. Scentbird offers this promotion to new customers already so ********************** is doing nothing but collecting email addresses and info from unsuspecting "customers".Business response
08/15/2024
Hi *******,
On behalf of all parties, Nift is deeply sorry to hear about your experience.Our records indicate that you received a Nift gift for Scentbird. As per the gift's rules & restrictions shown on the gift details, your Nift gift to Scentbird is only valid for first-time customers of their services.
Our support team have also received your email inquiry, and have since provided you with the additional information on your Nift, along with a new Nift gift option made available to you.
We do apologize for any inconvenience or confusion this may have caused.
Since 2015, over 58 million consumers have been thanked with and enjoyed Nift gift cards. It's our goal to make sure everyone who receives a card has a great experience.
Best,
Team NiftInitial Complaint
07/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Just like in a previous complaint from someone else, I also received a BJ's membership coupon to join for $20 through Nift. I ordered the Club Card Membership through the link NIFT provide and I was charged the $20.00. I never received a confirmation email from Nift or BJ's giving me my membership. As a matter of fact, I wasn't even taken to a confirmation screen at the end of my "purchase" on BJ's because of an error that said "Unable to complete transaction at this time, please try again later". So I "tried again later" 2 additional times. I didn't notice the charges on my actual bank account until the next day when they posted. I was charged the $20 three separate times. I'm asking for a refund of $60.00 paid on Jul. 21, 2024.Business response
07/23/2024
Hi ******,
On behalf of all parties, Nift is deeply sorry to hear about your experience.Our records indicate that you received a Nift gift towards a BJ's ************** Membership. As detailed in the gift details and website, this gift was towards the Club Card Membership.
As noted in our most recent email from our support team, we would suggest reaching out to the business directly for any membership or refund inquires. Nift does not process the transactions or memberships placed on their website. We do apologize for any inconvenience this may have caused.
Our team will also be reaching out to you separately via email with further information regarding your experience, and how we hope to make it right.
Since 2015, over 56 million consumers have been thanked with and enjoyed Nift gift cards. It's our goal to make sure everyone who receives a card has a great experience.
Best,
Team NiftInitial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Have been trying to contact this company and cancel this cause I already have AAA so I dont need it but unfortunately Im just getting the run aroundBusiness response
05/29/2024
Hi ******,
On behalf of all parties, Nift is deeply sorry to hear about your experience. Thank you for your patience and for bringing this matter to our attention.Our records indicate that you received a Nift gift for a AAA Membership. We have also received your support inquiry via email and our team is assisting with your case there as well.
As noted in the most recent response from our support team on May 29th, we suggest reaching out to the gift fulfillment business directly where you placed your order regarding any membership inquiries. We do apologize for any inconvenience this may have caused. Our team will continue to assist with your case via email to ensure you receive the assistance needed.
Since 2015, over 52 million consumers have been thanked with and enjoyed Nift gift cards. It's our goal to make sure everyone who receives a card has a great experience.Best,
Team Nift
Customer response
05/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
04/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I wish to cancel my monthly subscription. I have made many attempted to call and contact this company without any success.Business response
04/08/2024
Hi ******,
On behalf of all parties, Nift is deeply sorry to hear about your experience.On April 8th, 2024, our VP of Account Management responded to your inquiry at email address provided and confirmed that your business has been completely removed from the program.
Please let us know if you have any questions and we sincerely apologize for any confusion.Team Nift
Initial Complaint
01/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received a BJ's membership coupon to join for $20 thru Nift. I ordered it and was asked if I wanted to upgrade to a BJ's rewards membership, which I did. I was immediately charged $69.31. I never received an email from Nift or BJ's giving me my membership. Instead I keep getting emails from Nift to use my $20 gift. However as you can see from the attached bank screenshot I was charged $69.31. I am not paying more money for a BJ's membership as I paid enough already. I've been going back and forth with the company and all they did was give me a Nift gift card code that will either get me liquid IV for a discount or a discount on AAA membership. I don't want to pay them more money, I want to get my money back. This has been very frustrating and at this point I don't even want to join BJ's or have anything to do with Nift. I'm asking for a refund of $69.31 which I paid on Dec. 24, 2023.Business response
01/21/2024
Hi *******,
On behalf of all parties, Nift is deeply sorry to hear about your experience. Thank you for your patience and for bringing this matter to our attention.
Our records indicate that you received a Nift gift towards a BJ's ************** Membership. As detailed in the gift details and website, this gift was towards the Club Card Membership. As a different membership was selected during checkout, this explains the different total amount charged.
As noted in our most recent response from our support team on January 19th, ****, we would suggest reaching out to the business directly for any membership inquires. We do apologize for any inconvenience this may have caused. Our team will also be reaching out to you separately via email with further information regarding your experience, and how we hope to make it right.
Since 2015, over 44 million consumers have been thanked with and enjoyed Nift gift cards. It's our goal to make sure everyone who receives a card has a great experience.
Best,
Team NiftCustomer response
01/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************Initial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I got a gift card from another business for making a payment and I emailed Nift several times asking if I could use it for something else because I do not keep wine in my house and only have a glass if Im out to dinner and I have not recieved any follow up even after multiple emails that have been ignored. I would like to instead get a check for the amount of the gift card or to be able to use the card for something besides wineBusiness response
01/17/2024
Hi *******,
On behalf of all parties, Nift is deeply sorry to hear about your experience. We apologize for the delay in responding to your email inquiry and that we couldnt assist you in a timely manner. Thank you for your patience and for bringing this matter to our attention.
Our records indicate that our team has responded to your email inquiry on January 17th, ****. In this response, we provided an option for you to choose a different gift option. You can always reach us at customer-************************************ if you have any additional questions about using your Nift gift.
Since 2015, over 44 million consumers have been thanked with and enjoyed Nift gift cards. It's our goal to make sure everyone who receives a card has a great experience.
Best,
Team NiftCustomer response
01/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************
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Get a QuoteCustomer Complaints Summary
18 total complaints in the last 3 years.
11 complaints closed in the last 12 months.