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Business Profile

Gift Cards

Nift
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have been trying to contact this company and cancel this cause I already have AAA so I dont need it but unfortunately Im just getting the run around

    Business Response

    Date: 05/29/2024

    Hi ******,

    On behalf of all parties, Nift is deeply sorry to hear about your experience. Thank you for your patience and for bringing this matter to our attention.

    Our records indicate that you received a Nift gift for a AAA Membership. We have also received your support inquiry via email and our team is assisting with your case there as well. 
    As noted in the most recent response from our support team on May 29th, we suggest reaching out to the gift fulfillment business directly where you placed your order regarding any membership inquiries. We do apologize for any inconvenience this may have caused. Our team will continue to assist with your case via email to ensure you receive the assistance needed. 

    Since 2015, over 52 million consumers have been thanked with and enjoyed Nift gift cards. It's our goal to make sure everyone who receives a card has a great experience.

    Best,

    Team Nift

    Customer Answer

    Date: 05/29/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *************************

  • Initial Complaint

    Date:04/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wish to cancel my monthly subscription. I have made many attempted to call and contact this company without any success.

    Business Response

    Date: 04/08/2024

    Hi ******,

    On behalf of all parties, Nift is deeply sorry to hear about your experience. 

    On April 8th, 2024, our VP of Account Management responded to your inquiry at email address provided and confirmed that your business has been completely removed from the program.
    Please let us know if you have any questions and we sincerely apologize for any confusion. 

    Team Nift


  • Initial Complaint

    Date:01/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a BJ's membership coupon to join for $20 thru Nift. I ordered it and was asked if I wanted to upgrade to a BJ's rewards membership, which I did. I was immediately charged $69.31. I never received an email from Nift or BJ's giving me my membership. Instead I keep getting emails from Nift to use my $20 gift. However as you can see from the attached bank screenshot I was charged $69.31. I am not paying more money for a BJ's membership as I paid enough already. I've been going back and forth with the company and all they did was give me a Nift gift card code that will either get me liquid IV for a discount or a discount on AAA membership. I don't want to pay them more money, I want to get my money back. This has been very frustrating and at this point I don't even want to join BJ's or have anything to do with Nift. I'm asking for a refund of $69.31 which I paid on Dec. 24, 2023.

    Business Response

    Date: 01/21/2024

    Hi *******,

    On behalf of all parties, Nift is deeply sorry to hear about your experience. Thank you for your patience and for bringing this matter to our attention.
    Our records indicate that you received a Nift gift towards a BJ's ************** Membership. As detailed in the gift details and website, this gift was towards the Club Card Membership. As a different membership was selected during checkout, this explains the different total amount charged.
    As noted in our most recent response from our support team on January 19th, ****, we would suggest reaching out to the business directly for any membership inquires. We do apologize for any inconvenience this may have caused. Our team will also be reaching out to you separately via email with further information regarding your experience, and how we hope to make it right.
    Since 2015, over 44 million consumers have been thanked with and enjoyed Nift gift cards. It's our goal to make sure everyone who receives a card has a great experience.
    Best,
    Team Nift

    Customer Answer

    Date: 01/21/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *******************************

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a gift card from another business for making a payment and I emailed Nift several times asking if I could use it for something else because I do not keep wine in my house and only have a glass if Im out to dinner and I have not recieved any follow up even after multiple emails that have been ignored. I would like to instead get a check for the amount of the gift card or to be able to use the card for something besides wine

    Business Response

    Date: 01/17/2024

    Hi *******,
    On behalf of all parties, Nift is deeply sorry to hear about your experience. We apologize for the delay in responding to your email inquiry and that we couldnt assist you in a timely manner. Thank you for your patience and for bringing this matter to our attention.
    Our records indicate that our team has responded to your email inquiry on January 17th, ****. In this response, we provided an option for you to choose a different gift option. You can always reach us at customer-************************************ if you have any additional questions about using your Nift gift.
    Since 2015, over 44 million consumers have been thanked with and enjoyed Nift gift cards. It's our goal to make sure everyone who receives a card has a great experience.
    Best,
    Team Nift

    Customer Answer

    Date: 01/17/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *******************************

  • Initial Complaint

    Date:12/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These incompetent fools don't respond to any email inquiries and refuse to change the gift selection after giving you the option to do so! Disgraceful!

    Business Response

    Date: 12/26/2023

    Hi Junior,

    On behalf of all parties, Nift is deeply sorry to hear about your experience.
    Our records indicate that you made an inquiry to our team on November 8th, 2023 and our team responded back on November 21st, 2023 with the option to view new gift options. The records indicate that with the new Nift gift code provided, it has yet to be reset on the consumer's end, which allows for you to a new list of categories to choose from. Our team has also just followed up with you regarding your original inquiry to assist the best we can. You can always reach us at customer-************************************ if you have any additional questions.

    Since 2015, over 42 million consumers have been thanked with and enjoyed Nift gift cards. It's our goal to make sure everyone who receives a card has a great experience.

    Best,
    Team Nift


    Customer Answer

    Date: 12/27/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***************************

  • Initial Complaint

    Date:08/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent emails are being sent to our customers with my business name, ************, via Nift. We have never done any business with Nift nor signed up for any promotional items from Nift. The first time a customer brought an email to our attention was June 27, 2023. Since then, multiple customers have brought the same issue to our attention.

    Business Response

    Date: 08/16/2023

    Hi *******, 

    On behalf of all parties, Nift is deeply sorry to hear about your experience.
    From looking at your records, you joined Nift via one of our partner programs. You were sent two emails prior to program launch, which gave you the option to opt out. We apologize if there was any confusion.

    It is our understanding that you have been contacted at your phone number by our VP regarding your experience and your business has been completely removed from the program. We sent an email confirmation to you, as well.

    Please let us know if you have any questions and we sincerely apologize for the confusion.

    Team Nift

    Customer Answer

    Date: 08/16/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***********************

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nift is sending out emails using my logo offering $30 discount. I did not give my permission for my logo or email list to be used. I need them to take CANDYCANE, LLC off of their list.

    Business Response

    Date: 07/24/2023

    Hi Tianee, 

    On behalf of all parties, Nift is deeply sorry to hear about your experience.
    From looking at your records, you joined Nift via one of our partner programs. You were sent two emails prior to program launch, which gave you the option to opt out. We apologize if there was any confusion.

    It is our understanding that you have been contacted at your phone number by our VP regarding your experience and your business has been completely removed from the program. We sent an email confirmation to you, as well.

    Please let us know if you have any questions and we sincerely apologize for the confusion.

    Team Nift

  • Initial Complaint

    Date:06/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nift used my business name and logo and send people e mail and give them 30 $ gift card from my store.I never talk with them and aprove this.this is scam .I just want to cancel this.

    Business Response

    Date: 06/15/2023

    Hi Vahide, 

    On behalf of all parties, Nift is deeply sorry to hear about your experience. From looking at your records, you joined Nift via one of our partner programs. You were sent two emails prior to program launch, which gave you the option to opt out. We apologize if there was any confusion.

    It is our understanding that you have been contacted at your phone number by our VP regarding your experience and your business has been completely removed from the program. We sent an email confirmation to you, as well.

    Please let us know if you have any questions and we sincerely apologize for the confusion. 

    Team Nift

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our business clients are receiving emails offering "free gifts" from this company. They are using our logo and business name to send these email invitations. It is saying that "Wellness 360 appreciates their service, so here is a gift." With the senior nature of our clients, I am concerned that they will be scammed with our Logo and information.

    Customer Answer

    Date: 05/19/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have not heard directly from the business about my complaint.  After investigation, I found that Mindbody (a scheduling app that we utilize) has partnered with gonift.  Mindbody responded to our complaint and has deactivated gonift from being able to send promotions to our participants. While I do not find it right that we were not notified that this service was sending promotional items to our participants, they did promptly respnd to our request.  So I have reviewed the response submitted by the affiliated business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *******************

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used a Nift credit received while using the MindBody app for a Byte impression kit. Before purchase, Nift stated the Byte gift included a teeth whitening kit. The teeth whitening kit did not arrive with my impressions. Byte informed me the whitening kit only ships with the purchased of aligners. Nift failed to state this in the gift selection. I would not have selected this gift if Nift stated the teeth whitening kit only came with purchase of aligners. I have contacted Nift twice and they have not responded.

    Business Response

    Date: 12/13/2022

    Hi *********, 


    On behalf of all parties, Nift is deeply sorry to hear about your experience.


    We received your email inquiry, initially sent on November 8th, 2022 and our team responded. We also reached out to Byte and made modifications on the Nift side to ensure that an experience like this wont happen again. Our team will be reaching out to you separately via email with further information regarding this experience, and how we hope to make it right. 


    Since 2015, over 20 million consumers have been thanked with and enjoyed Nift gift cards. It's our goal to make sure everyone who receives a card has a great experience. 


    Thanks!
    Team Nift


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