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Business Profile

Health and Wellness

Withings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 55 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #: M081648110 I purchased a Withings watch for $337.00. The watch has been malfunctioning for some time and while I have emailed Withings NUMEROUS times, Withings has failed/refused to respond.

    Customer Answer

    Date: 04/05/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:02/18/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband purchased me a Withings scan watch light for Christmas of 2024 so not even two months ago and the watch has stopped charging. I have attempted to contact customer support but such thing does not exist. No phone number no email only forums that arent useful in my situation. I need the watch in order to monitor my heart rate. If I could please get some assistance that would be great

    Customer Answer

    Date: 02/28/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    product is not working properly and i need real time support with a human

    Customer Answer

    Date: 02/21/2025

    I have not heard from the business in response to my complaint.

    ithings has been non responsive

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 Withing Body scales which I received on Saturday 1/11/25, two white (Item Code ********) and one black (Item Code ********). I unpacked the black body scale, following directions:1. Downloaded the Withing App for iPhone; 2. Pulled tab to wake scale: 3. Press and held the pairing button for 3 secs. In doing steps 1 thru 3 and following the app, the body scale was never recognized by the app. Receive message in Red (any issue connecting your scale?) and 3 scrolling dots in bar beneath it.I then press the pairing button and observed the scale display, Ib was selected and above the word "Setup" the various languages scrolled through! Eventually the message "Faied Setup" occurs. This happens repeatedly even after removing the batteries and following the steps above.I opened the remaining two white Body scales and they did the same as above.Lastly, I have the Body pro from a closed Form Health acct and it does the same thing which is why I purchased new scale of which I only intended to purchase 1. But your website is horrible and you have no working phone number for support. Ph#************ on the Packing List is not a working number.

    Business Response

    Date: 01/16/2025

    Hi *****,

     

    I apologize for the issues you were experiencing with the scales.  I do see you were able to chat with one of the members of our customer support team in order to resolve your issues.  

    Thank You,

    ***** *.

    Customer Answer

    Date: 01/16/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***** *****

  • Initial Complaint

    Date:12/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this scale in March 2024. It is completely broken and nonfunctional with the digital display remaining dark even when fully charged. The business has not been helpful in exchanging it for a working scale. I've been insisting on a warranty repair or replacement but the business has refused to-date.History of complaint.1) Purchased the scale in May 2024 (Serial # of scale: ******************** Opened a ticket # ******* with Withings Technical Support on July 9, 2024 to report scale was non-functional 3) Continued to check in with Withings Technical Support and had no status (tickets # *******, *******, 2480031)4) Withings closed my original ticket 107 days later on October 24, 2024 claiming they could not reproduce my error and was closing my ticket, despite my multiple requests for warranty repair or product exchange/replacement.5) I told Withings on December 1, 2024 again that I want an exchange and warned that I would be making a BBB complaint and the system said my ticket would not be answered.Complete record of my exchanges with Withings Technical Support is attached.

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Withings smart scale from Best Buy on 1/11/2024. It has a 2 year warranty with the company. I contacted the company. They had me send it back. I had to print a prepaid label and then go to a ***** and pay for packaging. I sent the scale back. I was supposed to get info about how to get a replacement scale. Instead, my case ******* was closed. I tried to contact them again and they closed my request again. I paid almost $100 for the scale and it didnt even last a year. I either want my money back or I want the scale to be replaced.

    Business Response

    Date: 11/07/2024

    Hello *********,

    It seems the scale was not returned until today.  Someone should be in contact shortly on how to perform the exchange.

    Thank You,

    ***** T,

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased their most expensive, deluxe, pro version of blood pressure device.will not connect to their app.contacted them for support.they asked for serial number.then told me they cannot help me.then offered to sell me another one.very dishonest business practices.

    Business Response

    Date: 11/07/2024

    Hello ****,

    Please feel free to visit *********************************************************; You can then get in contact with our support team for assistance.  I do not see any correspondence under the email address, name , or phone number provided that you have already reached out to support.

    Thank you,

    ***** *.

    Customer Answer

    Date: 11/12/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ****

     

     I have contacted support multiple times.

    To be turned away from any useful solution.

    I was even offered to purchase another unit, when mine is new out of the box.

     

    > Hello,
     
    Thank you for your response and for the information you provided.
     
    I truly understand your frustration and we will treat your judgment as an opportunity for us to improve our service and all our customers as both are very important to us. We at Withings strive to provide the best user experience with our products, our Withings app, our processes, as well as our customer service. However, with your experience, I sincerely apologize for the inconvenience.

    We can provide a discount on the purchase of a new device from us.

    Business Response

    Date: 11/21/2024

    Hello ****,

    Apologies for your experience, however I am not able to find any information regarding the product you purchased or the experience you had with our support team under the name and email address you provided.  If you could please reply with the information used to contact support or any documentation regarding your purchase with Withings I would be happy to look into this for you.

    Thank You,

    ***** *.

  • Initial Complaint

    Date:10/24/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've owned their scale for a pretty short period of time and while I've had other wising scales that have worked well, this one has spontaneously chosen not to work. They make it to where their customer service is almost entirely inaccessible and wireless item is covered under warranty, I cannot get a hold of them and get them to follow up. Up. I've had one chat conversation where I was promised to have someone contact me via email about a week ago and that never happened either.

    Customer Answer

    Date: 11/04/2024

    I have not heard from the business in response to my complaint. In fact, they have repeatedly told me to contact the same dead end customer service chat where they can't escalate because it's "such a complicated" situation. It isn't. 

     

    I am stuck waiting on them to contact me when there are no complications. It's a clear stalking mechanism with no resolution.

    Business Response

    Date: 11/07/2024

    Hi ******,

     

    I was able to locate the case you have with us about your scale.  I have asked the team to follow up ASAP.  I apologize for the delay, someone should be in contact shortly.

     

    Thank You,

    ***** *.

    Customer Answer

    Date: 11/12/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    There remains no effort to provide me with a refund or replacement item. It's been well over a month and the only communication I get is that I need to wait due to the complexity of the situation. There's no complexity in issuing or refund over replacement. There's no additional customer service or point of contact.

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ******

     

     

  • Initial Complaint

    Date:10/11/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm having an issue with my ** connect. Web site offers no phone numbers or email to contact you. Every time I do a ** reading I get two results in both the app and website and have to manually delete them.

    Business Response

    Date: 10/21/2024

    Hi ****,

    Sorry for the issues you are having with the ** Connect.  If you head to ***************************************************, you should be able to connect with us via Chat. Someone would be able to assist you there.

     

    Thank You,

    ***** ******

    Customer Answer

    Date: 10/21/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

     Support will just say my phones are incompatible I fear, but the watch could possibly be defective. Would like to return since it's non-usable. I noticed it was shipped from Best Buy, and best buy definitely accepts returns.

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ****

     

     

    Business Response

    Date: 11/07/2024

    Hello ****,

    We have created a ticket for you and have reached out via email.  Please check your email inbox in order for us to assist you with your ** Connect.

    Thank You,

    ***** *.

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had the Withings Body Scan scale for almost a year now. It worked great for the first 9 months. The last three months readings have been very erratic. I often have to weigh 8 or 9 times to get a reading with body comp. I have gone round and round with withing support to demontrate the issue. Each time after going through tons of basic troublshooting info they agree there "might" be something wrong with the scale and say they are escalating to level 2 support. I never hear back. I am pretty sure that whatever metal or coating they use on the handle has become defective. This company does not seem to honor thier warranty and limit contact so that it is near impossible to even reach support. Responses recycle knowledgebase content. I am very dissapointed that Withings does not honor thier warranties. I am not sure how to get Withings to do the right thing.

    Business Response

    Date: 10/15/2024

    Hello ******,

     

    I apologize for any inconvenience our escalation process has caused you. I have reached out directly to our Level 2 support team to make this their top priority.  Please allow them some time to review what was already done as far as troubleshooting and someone will be in contact shortly.

     

    Thank You, 

    ***** ******

    Customer Support Strategy Manager

Withings, Inc. is NOT a BBB Accredited Business.

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