Customer ReviewsforSantander Bank

The worst bank. I don't recommended at all. Worst customer service. No one knows how to resolve an issue over the phone or in the branch.

This bank is a fraudster's dream. Fraudulent activity seems be a part of their business plan. Extremely poor customer service. Despite being on all the usual blacklist for bank account creation, they have no problem opening fake accounts with my name and address but they can not send a simple letter to confirm that the account was closed.

They allow crooks to fraudulently charge your account. As soon as I am finished paying my car loan I will be closing my account. It's a shame that they associate with criminals.

Santander is an awful bank. My mother ***** there. She added my name to her credit card. When it appeared on my credit report in 2021, I reported it to Experian, but it is still there. She has called Santander 4 additional times asking them to remove me from her card. Its now affecting my ability to get a loan. Every time they say they have removed it and refuse to offer anything in writing. This is insane at this point.

I never go inside to do my banking. Unfortunately, I did today. It wasn't bad enough that I had a new teller that was taking forever and kept asking me what I wanted to do. I said I wanted to cash a 3rd party ck and withdraw money from my checking acct. He kept asking me the same questions about what I wanted to do and kept saying he misunderstood what I wanted to do and was s******* up w/which acct I wanted to withdraw from. At the next teller, a customer that the teller seemed to know walked in and was being super loud/obnoxious. He stuck his nose in my conversation w/my teller when I asked the teller a question. Talk about loving to hear the sound of his own voice. He was telling his teller a story after his transaction was complete and he was dropping a lot of f bombs over and over. He just wouldn't stop. He was so loud I don't get how no one else in the bank, like a mgr, didn't come over and ask him to stop. After repeatedly saying the same vulgar words over and over, the teller said he should lower his voice. He still continued repeating the same things. Finally, he left. Meanwhile, the teller I had was still trying to figure out how to cash a ck and withdraw from a checking acct. A 2 minute transaction turned into almost 10 mins. of having to wait for the teller that wasn't properly trained to figure out what to do and to listen to a buffoon.

If i could give them zero stars i would. In the past and present i have owned and maintained many different credit cards. None of which have inconvenient me and driven me through so much minutia as Santander has done. Every time i call to resolve an issue I am passed through the channels of customer "no" service where if you do not ask for a manager the person helping you is likely to hang up on you. this has happened to me many times. What absolutely drove me over the edge was when they switch my account number and rejecting my payments to my balance which lead to them temporarily SENDING ME TO COLLECTIONS! That is insane! on top of that when i was finally able to resolve that issue they went on through numerous calls tell me that i no longer had access to my over 30k reward points. SMH. Absolute worse company and very close to a criminal organization.

So snatander is have supposed planned maintenance but, no one received any type or warning to this maintenance. Also you can't call santander on any number you can't receive or send money or log into your account its basically like they don't exist so my money is in limbo. Also it just so happened to be my wedding and of course we couldn't go to our hotel since we couldn't pay them with our bank card so our honey moon in at home and I'm furious. How is there no number to talk to anyone and it's Sunday so the banks are closed not that it matters since all the branches near me have closed as well. We will be finding a new bank once I find a way to get my money out. I've been with santander over 7 years and I've completely lost Faith in them. If your smart you'll get out too before this ship sinks and ruins your honeymoon as well or worse.

FRAUDULENT behavior. I have never had an account with **************** I received a 1099 indicating that I was using merchant services. I reached out to them directly to speak with the fraud/ identity theft department and was told "That never happens- if your name is on a document you opened an account." Please please please do not support a business that does not care about identity theft.

Scam and terrible service. "*******" appears to be the only employee, every time they called me, OR I called them, no matter which department I chose, it was ALWAYS *******, 100% of the time. She is located overseas, and does not understand banking very well. They don't deserve 1 star, but its probably the only way this review will remain. I suspect they are either involved in identity theft, or some other angle, because they required every bit of personal info and copies of bank accounts, etc., which I gave them after they sent a letter saying I was approved. After I sent the information a second time, they said it was declined because they didn't have my information! I received confirmation my documents successfully downloaded every time. Good luck trying to explain this to *******.

Worst experience ever. Trying to get a lien release and provided all documentation they requested. I was told 72 hour turnaround. It has been almost 4 weeks! I can never get through on the phone line and when I send follow emails I never get responses. Do not recommend business with this bank.