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          Find a Location

          Pyramid Global Hospitality has 75 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Pyramid Global Hospitality

              30 Rowes Wharf Ste 5300 Boston, MA 02110-3345

            • Pyramid Global Hospitality

              1 Mall Rd Burlington, MA 01803-4108

            • Pyramid Global Hospitality

              6101 W Century Blvd Westchester, CA 90045-5310

            • Pyramid Global Hospitality

              2299 Kuhio Ave Honolulu, HI 96815-2632

            • Pyramid Global Hospitality

              311 Pike St Cincinnati, OH 45202-4213

            Business ProfilePyramid Global Hospitality

            Hotels
            Multi Location Business

            Contact Information

            30 Rowes Wharf Ste 5300

            Boston, MA 02110-3345

            Get Directions
            Visit Website
            (617) 412-2800

            Customer Reviews

            1.8/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Pyramid Global Hospitality (“Pyramid”) is a hotel management company, operating in the US, Caribbean, and Western Europe. Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

            Business Details

            This is a multi-location business.

            Find a Location

            Pyramid Global Hospitality has 75 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Pyramid Global Hospitality

                30 Rowes Wharf Ste 5300 Boston, MA 02110-3345

              • Pyramid Global Hospitality

                1 Mall Rd Burlington, MA 01803-4108

              • Pyramid Global Hospitality

                6101 W Century Blvd Westchester, CA 90045-5310

              • Pyramid Global Hospitality

                2299 Kuhio Ave Honolulu, HI 96815-2632

              • Pyramid Global Hospitality

                311 Pike St Cincinnati, OH 45202-4213

              Location of This Business
              30 Rowes Wharf Ste 5300, Boston, MA 02110-3345
              BBB File Opened:
              11/17/2017
              Years in Business:
              21
              Business Started:
              5/2/2003
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              1267
              Alternate Business Name
              • Benchmark Global Hospitality
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              Business Management
              • Mr. Warren Fields, CEO
              • Mr. Eric Habermann, COO
              • Ms. Caroline Warren, Executive Officer
              • Mr. Issac Hicks, CFO
              Contact Information

              Principal

              • Mr. Eric Habermann, COO

              Customer Contact

              • Mr. Eric Habermann, COO
              • Ms. Caroline Warren, Executive Officer
              Additional Contact Information

              Fax Numbers

              • (617) 946-2040
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Traveling soon? Shop smart when booking a hotel room

              Customer Complaints

              9 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/29/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Resolved
              I stayed at the Hotel checking in 6/24 and checking out 6/25 because my father was having surgery 6/25. I was in the room from 10 PM - 4:30 AM. Upon reviewing my cc statement, I saw an extra change for $268.75 PLUS my room charge. When I called the hotel to discuss the extra charge beyond the room rate, I was informed I received a smoking charge because their sensor detected smoke from 10 PM - 2 AM. I informed the manager that I've never smoked so there was a mistake (either equiptment malfunction or something else on their end). The manager said she would not do anything about the bogus charge. I asked to speak to a GM - no avail. I asked to get info from house keeping who would clearly not smell or deal with smoke in the room since I DO NOT SMOKE. The manager would not do anything to help. Hence, I am being unfairly charged for something that never happened. I'd like a refund since I did not smoke in the room - nor have I ever smoked in my life. Certainly I can show from my health care insurance credits I'm a non smoker. This is ridiculous.
              Read 8 More Complaints

              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              James M

              07/12/2024

              This business is listed under the another name Home2 Suites by Hilton. Exact address. My issue is with the ** ******, who came off very rude and discriminatory towards me. Issue with charging for parking. I was not notified that there would be a few, now was it listed on the itinerary. The only thing listed in the fine print was that the card would be left on file. When I tried to explain this to her I was rudely interrupted several times in the mist of me explaining issues with this. I was told at one point "Its our fault " (snide comment) I was told well maybe you should talk to the person that booked the room another snide ******* She was very unprofessional and I felt attacked for stating something that I wasn't going to pay for. I stated several times I'll just park somewhere else. Her response was I can just cancel the reservation now and you can go somewhere else to stay. She also told me that In-order for you to stay at my Hotel you have to pay for parking. I said I don't see why when I'm not parking on the property her response to that was to say well where are you going to park. That was not her concerned especially after I expressed several times that I wasn't going to park on the property. She rolled her eyes clicked her teeth and said insert your card. Again I expressed that I'm not paying for parking, she told me this is for incidentals. I ended up being charged for parking anyway. In the midst of this I asked for customer service information. She said why at first. I stated because I wanted their information. She said well who the hotel or for Hilton. I told her at first for the hotel, her response was I am the highest you're going to get I stated so you're the general manager she said yes. I said just give me Hiltons number then. she clicked her teeth then rolled her eyes again. This whole process I never presented myself as being rude but her mannerism showed a deep hatred for how she was interacting with me. She gave off ***** (racial) vibes.
              Read 4 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

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