ComplaintsforInfotracer.com

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Initial Complaint
11/24/2021
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My issue is the following: Infotracer apparently has some of my old personal information which you can find when looking up the following two email addresses:************************** ****-************** They had my age correctly and my two - long deleted - social media profiles as well. I did not pay for the full reports. I want all and any information about me which is connected to those two email addresses, removed from the database permanently. I tried using the contact form on the website but it kept telling me to delete invalid characters, even though all I did was type a plain text request. So there is no other way for me to contact this company as they do not provide a contact email. I am a German citizen and subject to GDPR. I want to invoke my Right To Be Forgotten as per Section 17 of GDPR. Please delete all and any data about me from your database. Thank you.
Business response
12/02/2021
To whom it may concern,

I understand the concern expressed by ***********************, but it is important to note that Infotracer.com is not subject to GDPR, nor do we collect data on German citizens. However, privacy is a priority for us at Infotracer, and in light of this, we have taken the steps necessary to fulfill this request. While we are unable to guarantee public data will not be available again, we can confirm that the specified information has been removed from our databases and an email confirming the same was sent on 11/30/2021. Although we do have a dedicated team available 24/7 to provide support, it is not necessary to contact us directly to opt out. We make the process easy with our online tool, which can be found here, https://infotracer.com/optout/.

Sincerely,

The Infotracer Team
Initial Complaint
11/01/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up for intelius and Im being billed for it every time I use it on top of my membership,and Im being billed for infotracer monthly on top of that which I didnt agree too plus extra fees every time its used plus monthly membership fees . Im trying to cancel this whole mess!
Business response
11/05/2021
To whom it may concern,

Please note we are not associated with Intelius, they are a separate entity and I am unable to speak to the availability or quality of their support. I understand the concern expressed by *************************. However, rest assured, here at Infotracer we make it easy for our customers to receive support. Our experts are available 24/7 and can be reached by phone, email or chat. Also, there is no need to contact our team to cancel, it can be done immediately with the click of a button in our member's area. After reviewing ***************************** account I notice on 11/1/21 they reached our dedicated customer care team, and during that call, their subscription with Infotracer was successfully cancelled. As a courtesy, a refund was also processed on 11/1/21, and an email confirmation was also sent with the same details.

Sincerely,

Infotracer.com Team
Initial Complaint
10/19/2021
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have opted out and asked for my data to be deleted on their website: locatepeople.org but they have responded that they cannot verify my identity and are requesting for my date of birth. It seems counterintuitive to ask for my data to be deleted and yet they are asking for more data.
Business response
10/20/2021
To whom it may concern,

This query was filed under Infotracer.com but actually refers to our partner site, LocatePeople.org. I understand the concern expressed by *************************. However, please keep in mind, our databases hold over 5 billion records, and in order to ensure the correct records are removed from our database it is sometimes necessary to request additional information to confirm a match. Once the records have been identified our Opt Out Team works diligently to remove all data. We take privacy seriously and opting out has never been easier. Our Opt Out Tool is located directly on our website and can be found here, https://infotracer.com/optout/. **** Manganti's request is complete. Their information has been successfully removed from our database and an email confirming the same was sent on 10/20/21.

Sincerely,

Infotracer Team
Customer response
10/20/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

********************* Manganti
Initial Complaint
10/16/2021
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am asking removal of my personal information, the **** https://infotracer.com/name/results/?page=results&fullname=******+******+Bilas&firstname=******+Helena&lastname=Bilas&state=ca&type=name The information is misleading and deceptive in addition the company is financial benefiting from false, misleading information while violating my privacy and defaming my name. I am asking that my profile be removed as well as all subsequent data. Thank you, ***********************
Business response
10/20/2021
To whom it may concern,

I understand the concern shared by *********************. However, it's important to note that Infotracer is a platform that facilitates access to data sourced from records made freely and publicly available by state and local offices, agencies, or departments, and that this data may contain errors and omissions. We do not guarantee that Information is current or accurate. This is also explained in our Terms of Service, https://infotracer.com/terms/.

At Infotracer we take privacy seriously. Our Opt Out Tool is easy to use and can be found here https://infotracer.com/optout/. We also have a dedicated team available 24/7 to help and they can be reached via chat, email and phone. While we are unable to guarantee that public data will not be made available again, we can confirm that *********************' information has been successfully removed on 10/20/21 from our databases, and an email confirming the same has been sent on 10/20/21.

Sincerely,

Infotracer Team
Customer response
10/20/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] they guaranteed ********************* information is removed, but they said nothing about my information. I am asking for my information to be removed.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Romina

Business response
10/21/2021
To whom it may concern,

This query was not fully addressed in our initial response, we regret the error.

I understand the concern shared by ***********************. However, it's important to note that Infotracer is a platform that facilitates access to data sourced from records made freely and publicly available by state and local offices, agencies, or departments, and that this data may contain errors and omissions. We do not guarantee that Information is current or accurate, and you therefore should not use Infotracer to verify any individuals arrest, booking, or criminal records, or the condition of any vehicles. This is also explained in our Terms of Service, https://infotracer.com/terms/.

At Infotracer we take privacy seriously. Our Opt Out Tool is easy to use and can be found here https://infotracer.com/optout/. We also have a dedicated team available 24/7 to help and they can be reached via chat, email and phone. While we are unable to guarantee that public data will not be made available again, we can confirm that ***********************' information has been successfully removed from our databases, and an email confirming the same has been sent.

Sincerely,

Infotracer Team
Customer response
10/21/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***********************
Initial Complaint
10/15/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am asking removal of my personal information, the **** https://infotracer.com/name/results/?page=results&fullname=*****+Bilas&firstname=Norma&lastname=Bilas&state=ca&type=name The information is misleading and deceptive in addition the company is financial benefiting from false, misleading information while violating my privacy and defaming my name. I am asking that my profile be removed as well as all subsequent data. Thank you, *********************
Business response
10/20/2021
To whom it may concern,

I understand the concern shared by ***********************. However, it's important to note that Infotracer is a platform that facilitates access to data sourced from records made freely and publicly available by state and local offices, agencies, or departments, and that this data may contain errors and omissions. We do not guarantee that Information is current or accurate. This is also explained in our Terms of Service, https://infotracer.com/terms/.

At Infotracer we take privacy seriously. Our Opt Out Tool is easy to use and can be found here https://infotracer.com/optout/. We also have a dedicated team available 24/7 to help and they can be reached via chat, email and phone. While we are unable to guarantee that public data will not be made available again, we can confirm that ***********************' information has been successfully removed on 10/20/21 from our databases, and an email confirming the same has been sent on 10/20/21.

Sincerely,

Infotracer Team
Initial Complaint
10/09/2021
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is scam
Business response
10/18/2021
To whom it may concern,

Please note this query has been filed under Infotracer.com but actually refers to our partner site, SearchQuarry.com. After reviewing *********************************** account I can see a single report was purchased and results were provided. Customer support is a priority for us, and we have a dedicated team of search experts on hand 24/7. They are available via phone, or email to help with data location and retrieval. It seems ******************************* did not take advantage of this benefit, or get in touch with our ************* team, also available 24/7, but instead reached out on this platform for help. Although our service was utilized successfully to retrieve information, as a courtesy, a refund has been issued to *******************************. The funds should post in 3-5 business days.

Sincerely,
Infotracer Team
Initial Complaint
10/09/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This website markets that it looks up IP addresses and gives you full reports on them. I can't speak to if that ever actually happens. What I will tell you is something needs to be done about the wording of the sales process here: 1. you look up an IP address 2. the next screen tells you you have a full report ready for you and you click to view it 3. It takes you to a screen where you pay a very small amount of money to see this report, and it subscribes you to a monthly service. Of course, once you pay for the report, you can call them and cancel the subscription.4. you pay, and you're taken to a screen that tells you there was no information found.They only take a small amount of money, which makes ppl less likely to call for a refund of 3$, and less likely to report it. But it's like if you went and bought a shirt online, paid, and confirmation screen said they don't have that shirt in stock never mind. Its meant to dupe people into buying something they never receive.
Business response
10/18/2021

To whom it may concern,

I understand the concern expressed by *************************. However, it is detailed in our Terms and Conditions, which can be found here https://infotracer.com/terms/ and must be agreed to at the time of checkout, our Information is sourced from records made freely and publicly available by state and local offices, agencies, or departments, and that this data may contain errors and omissions. We do not guarantee the correctness or completeness of InfoTracer or Information. The paid trial we make available is a convenient option for prospective customers to explore our platform, and access unlimited searches from our database of over 5 billion records, it is not payment for a specific report. As detailed during checkout, the subscription will begin on the "Next Billing Date" (as identified on the Order Confirmation, and on the Account Details page of the account), and the monthly subscription fee will be billed to the Payment Account on that date and thereafter on a recurring monthly basis unless and until the subscription is cancelled. Ease of use is a priority for us, and we make cancelling easy. Although we have a dedicated ************* team standing by via chat, email and phone 24/7, there is no need to contact us to cancel. It can be done with the touch of a button directly from the customer account. The cancellation does into effect immediately and a confirmation email is issued for the customer's **********************. While reviewing ***************************** account, I noticed that our ************* team was contacted by phone on October 9th. During this call ***************************** subscription was cancelled and as a courtesy, a refund was processed for the trial transaction of $3.95.

Sincerely,
Infotracer.com Team
Initial Complaint
09/30/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
INFOTRACER AND ITS SUBSIDIARIES make it impossible to remove your information from their website. My family has tried to remove our information and they give many excuses as to well you cant request it in one email, or it takes 48 hours. Yet after 48 hours, your information is still apparent on the website. They even promote other websites. I find it absurd that organizations like this exist. It is a complete invasion and absolutely disgusting that an organization can publish someone's personal information and refuse or make it difficult for a user to remove their information. It has taken me three days and many hours of no sleep to contact many organizations like INFOTRACER to remove my information.
Business response
10/12/2021
To whom it may concern,

We take privacy seriously and as such understand the concern expressed by LT regarding their data removal. However, it is important to note that we make it easy to opt out. There is no need to contact us directly, our opt out tool can be found on our website here, https://infotracer.com/optout/. We do also have a dedicated care team in place that is available 24/7 to help with any opt out request and they can be reached by phone, email or chat. While we are unable to guarantee that public data will not be made available again, I can confirm that requests from LT were received by our team and addressed promptly. Once completed confirmation emails were sent to LT on September 30, 2021.

Sincerely,

Infotracer Team
Customer response
10/12/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
L

I still see information pertaining to me on their website. Also, yes they have an option to remove your information but, it is faulty and does not work if you have multiple accounts. I do not recieve a confirmation that my request is received.

Business response
10/20/2021
To whom it may concern,

As shared in our previous response, all data pertaining to the information provided for removal has been successfully removed from our databases and a confirmation of this removal provided when it occurred on September 29th. However, if there are multiple aliases that require removal, it is important to submit removal requests for each alias individually. Our dedicated Opt Out team is available to help with these requests and they can be reached by phone, email or chat. We also make opting out easy by hosting a tool directly on our site, https://infotracer.com/optout/.

Sincerely,

Infotracer Team
Customer response
10/21/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
L
Initial Complaint
09/29/2021
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The website locatepeople.org has my home address and phone number on it. Also allegations about my earnings and our home value. It alleges that I am the homeowner and live alone. Neither of which is any of their business. It also says that I did not even graduate from high school when in December I will graduate from USC Upstate. I do not appreciate this type of information being on the web, as we live in a world in which everyone is not a nice person. I could have a cyberstalker out there.https://www.locatepeople.org/****-blackwelljr/
Business response
10/12/2021
To whom it may concern,

Please note that while this query was submitted to Infotracer.com it refers to a partner site, Locatepeople.org. Privacy is important to us, and we understand ******************************* concern on the matter. We have a team of dedicated experts available 24/7 to help with opt out requests. They can be reached via phone, chat and email. We also make it easy to opt out with our tool that can be found directly on our site here, https://infotracer.com/optout/. While we are unable to guarantee that public data will not be made available again, I can confirm that ******************************* information was removed and an email confirmation sent on October 8, 2021.

Sincerely,

Infotracer Team
Customer response
10/18/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***************************
Initial Complaint
09/23/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The information they provide after you do a search is incorrect.I paid the fee then I ran my own license plate and it said that my car is registered to *********************. I had my car for 3 years registered to me. If they cant get that right I think everything else is bogus. I feel scammed
Business response
10/01/2021
To whom it *** concern,

I appreciate the concern shared by Guy ****** However, as shared in our terms and conditions, which must be acknowledged at the time of checkout and can also be found here, https://members.infotracer.com/customer/terms; information is sourced from records made freely and publicly available by state and local offices, agencies, or departments, and that this data *** contain errors and omissions. We do not guarantee the correctness or completeness of the information. You understand that information *** not be available for all states and that we *** not have access to some records that *** be available to other parties. You also understand there *** be a delay between our receipt of certain records and the inclusion of those records in information. Keep in mind we are here to help. Our dedicated team of data experts is available 24/7 to provide search support with our customer's queries. They can be reached via phone, chat and email. In reviewing their account, I noticed Guy ***** did not take advantage of this benefit. While Guy ***** did receive results for searches completed on various data points, we have processed a refund for their trial. Please allow 3-5 business days for the funds to post.
Sincerely,
Infotracer Team

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