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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/11/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Stop sending me stupid emails and labeling it as "required communications"! Morons! I marked this all as spam.
Business response
11/19/2021
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint filed under the above referenced case ID.
We contacted our client directly on November 19, *****, and are currently working on a resolution. We consider this matter closed with the BBB.
Sincerely,
Fidelity InvestmentsCustomer response
11/20/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
You morons will continue to make excuses!
Regards,*********
Initial Complaint
11/11/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I contacted Fidelity on Friday, 11/5/21 to proactively get ahead of an option trade I had that *** be executed. I wanted to ensure when I needed to take action and was advised I could wait until Monday day to see if my calls were called away and if so could decide how to cover the trade as I had multiple exit strategies I had setup in advance. I was told I could wait until Monday day. The representative who I spoke with was super nice and smart but gave me wrong information about their protocols and the timing. It created financial loss in my **** which is the most coveted money and is why I called to get ahead of the trade and was advised I could wait until Monday. On Monday morning I received a text message Monday that Fidelity bought shares to cover my short calls, at a pretty high price. I was not given the opportunity to pair my short calls with long calls I already had. The rep I spoke with was super nice and smart but gave me wrong information about their protocols and the timing. It created financial loss in my **** which is the most coveted money and is why I called to get ahead of the trade.I contacted a supervisor who listened to phone call transcripts and confirmed I was given incorrect info. He offered me 50 free trades. He seemed to think the issue was my trade went bad and dismissed and shrugged off my disappointment I was upset because I setup for multiple exit scenarios which would have been better and lost money because I wasnt able to direct the exit and that I had spent so much time on multiple calls on this trade. I requested 100 free trades which would help me recover the money I lost by writing out of the money options which require more contracts/trade. The trades I asked for is about what I do in a month. I am also disappointed and feel disrespected that no one has followed up on my request since my last call on 11/9.Business response
11/16/2021
Dear Better Business Bureau:
Your organization forwarded to Fidelity a complaint from *******************************, regarding her recent interactions. We wanted to make you aware we emailed the client on November 15, 2021, to address the client's complaint. We consider the matter fully reviewed and resolved.
Sincerely,
Fidelity InvestmentsCustomer response
12/03/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Fidelity did not do anything differently as a result of me filing the complaint. Their voicemail message said they were applying the trades I requested but I see they only did half of what I asked which is no different from when I filed. Id appreciate it if youd please leave the complaint as unresolved.
Business response
12/05/2021
Dear Better Business Bureau:
Your organization forwarded to Fidelity a complaint from *******************************, regarding her recent interactions. We wanted to make you aware we emailed the client on November 15, 2021, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret that ****************** is not satisfied with our response.
Sincerely,
Fidelity InvestmentsInitial Complaint
11/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am getting different answers to my question depending on the representative I ask and all are asserting that they are correct which confuses me even more.My question is: Are the balances of all Fidelity Go accounts aggregated to determine fees or as long as any individual account has a balance below $10000 no fee would be assessed? So if I have $9000 in one Go HSA and $5000 in a Go ***, would I be charged fees? What if I have 2 Go HSA accounts with $9000 in each of them?Business response
11/12/2021
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from Rohit Sud. We wanted to make you aware we responded to the client by email on November 11, 2021, to address their complaint. We consider the matter fully reviewed and resolved.
Sincerely,
Fidelity InvestmentsInitial Complaint
11/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I had 2 Cash Management Accouts and on October 26th I was going to used my debit card to only find it declined.. So I called customer service to find out that my account was locked and was informed by the customer service agent that Fidelty Closed my account and stated "we just have that right to do so" then told me i would have to send in a long list of my personal info!! I did all of those things the next day and had to mail info to and wass told they had 5 business days to complete my case! Now to date still no update or status and i have called 2 times with no success! All I have asked is that if you closed my account then be like every other insitutuion and send me my funds in a cashiers check so i can move on with my life.... I feel there is several violations here.. Also all of my deposits were made at a Fidelity Investment Center so it wasnt like i was a ghost and I had a schedule meeting with and investment agent as well....I feel that i have done all the work on this matter only to be ignored by this department I never get to speak with or have had any communication with... They just hide behind customer service, hold indiviuals funds, and dont hold up to their on policys. My Account Numbers are Z719704618 & Z719719049Business response
11/16/2021
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ****************************************, regarding account access.
We wanted to make you aware we emailed the client on November 16, 2021, and addressed the client's complaint. We consider the matter fully reviewed and resolved.
Sincerely,
Fidelity InvestmentsCustomer response
11/20/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
11/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I closed my account earlier this year after terrible issue after opening a Fidelity Go account. Once I closed the account( please refer to the attached statement- Acct #Y98-881601) I was assured that the ***** balance showing would go away and no further statements would be issued and a zero balance would show. Instead for months I have received copious amounts of statements showing a negative balance with ***** owing. I was assured yet again today November 8, 2021 by ****** an account agent in Fidelity Go (extension #*****) that the account is indeed closed. I am asking BBB assistance to get Fidelity to stop harassing me with erroneous statments. Fidelity needs to completely cease sending statements on an account I have confirmed numerous times is closed. I also am asking that they remove me completely from their mailing list so I am not longer receiving letters and statements from them to my home and to cease sending me emails and phone calls. Thank you.Business response
11/14/2021
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from *****************************. We wanted to make you aware we emailed the client on November 12, 2021, to address the client's complaint. We consider the matter fully reviewed and resolved.
Sincerely,
Fidelity InvestmentsInitial Complaint
11/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Mother is deceased, worked at Teradyne. Fidelity handles pension. At time of deat company said she had no benefits for my father. Fidelity contacted us to say he has a benefit. I am his DPOA. I sent three copies of notarized document proving that. They wont accept saying they cant see the seal, even after I highlighted it in pencil. They then said the only way to get his money is to talk w him even thought he has dementia. He talked w them on a day when he was lucid, passed their interview so they would send HIM the money and now they wont send it to him since the paper with me being DPOA seal cant be read? They wont allow me to talk to a Sr. ******* and they will not guarantee returning my original document if I send it. I dont want to send it because they didnt receive paperwork from me a year ago that I had to re send. I think they just want to keep his money and put it in the file that they made an attempt to pay him. This is a scam and is elder abuse which is against the law in NH. You may say get an attorney but his attorney retired and he is out of money.I hope you will look into this as I can only imagine how many seniors they are taking advantage of.Thank you.*********************** for **********************************Business response
11/09/2021
To Whom It *** ********************************* forwarded to Fidelity a complaint filed under the above referenced case ID.
********************** will be responding directly to the complainant regarding this issue, and we consider the matter closed. We ask the complainant to allow ***** business days to receive our response.
Sincerely,
Fidelity InvestmentsBusiness response
12/01/2021
Dear Better Business Bureau:
Your organization forwarded to Fidelity a complaint from ***********************, regarding her attempts to establish ***** of ******** (POA). We wanted to make you aware we discussed the matter with **************** on November 16, 2021, and we left a follow-up voice mail to explain next steps. We consider the matter fully reviewed and resolved.
Sincerely,
Fidelity InvestmentsInitial Complaint
11/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 11/2/21 I attempted to sign up for a personal investment account however fildelty stated I already had an account. I have never done business with fidelity. So I went through the steps of getting the username and password and it prompted me to call fildelity in which I did however when I got to an associate she asked me questions about the account that I literally had no knowledge of. How am I suppose to know answers about an account that fidelity just told me existed. Its absurd and its a catch 22. I am 32 years old and fidelity wants me to reflect over the last 15 + years of my life call every company in order to secure an account. During the pandemic TWO of the companys have closed down and no longer exist. Please explain to me fidelity how you expect me to contact EITHER or them. Thats literally what the associate told me and this was all on a recorded line so you can listen back over the entire conversation. How am I suppose to give fidelity information that only they know. Answer that. I mean there is no way its this difficult to #1 create a count #2 make an impression on a new customer. This experience has completely turned me off and left a bad taste. If this is how you treat a new customer how do you treat your current customers.Business response
11/04/2021
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from *********************************. We wanted to make you aware we sent an email on November 4, 2021, to address the client's complaint. We consider the matter fully reviewed and resolved.
Sincerely,
Fidelity InvestmentsInitial Complaint
11/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My individual investment account ending in numbers **** shows a balance of "available to trade without impacting margin" amount of $1.92. However it will not let me purchase stocks or fractional shares using this amount. Repeatedly it is not recognizing or allowing me to trade utilizing these funds. I have spent hours on the phone trying to resolve this with your phone team. They opened tickets back on 9/11/2021 to escalate this issue to a supervisor. I have yet to hear back. Please advise in writing how I can utilize these funds to trade? If the error cannot be resolved internally bc of this "software error" and/or employee incompentence; then please issue a paper check for the $1.92. I cannot speak on the phone anymore due to covid and delta disabilties. Please respond in writing with a resolve. This and having a paper hard copy response printed and mailed to me greatly assists in my current disabilities. Thank you.Business response
11/08/2021
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from *********************. We wanted to make you aware we emailed the client on November 5, 2021 to address the client's complaint. We consider the matter fully reviewed and resolved
Sincerely,
Fidelity InvestmentsInitial Complaint
10/31/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Please forward this letter to the CEO of Fidelity and file this complaint with the SEC, FINRA and other regulators of Fidelity. Because of Fidelity system glitch, I lost $122K and suffer enormous emotional distress and the experience has taken a heavy toll on my mental and emotional health and my physical health. From July 16, 2021 to July 19, 2021, I checked my Fidelity account and 90% of my cash was locked up and was not available for withdrawal. I panicked. I called Fidelity representatives on July 19, I was told that they could not find any reason that my cash was locked up and confiscated and it was probably due to system glitch. I thought I lost 90% of my cash because of Fidelity so I panicked and I closed two trades related to LRCX puts and I took a $37K loss plus I lost the premiums of $85K that I collected. Afterwards, when I talked to Fidelity representatives, I was told that I had met all the margin requirements and they could not find any reason that my cash was locked up. The next several days, my trades proved to be very successful if I had not been forced to close the two trades on July 19 because of Fidelity’s system glitch. This incident has taken a severe toll on my mental, emotional and physical health. Due to Fidelity’s system glitch, I suffer a devastating financial loss and suffer severe distress. Please refund me the $122K I have lost. Thank you!Business response
11/03/2021
Dear Better Business Bureau:
Your organization forwarded Fidelity a complaint from ***********************. We wanted to make you aware we emailed the client on November 2, 2021, to address the client's complaint. We consider the matter fully reviewed and resolved.
Sincerely,
Fidelity InvestmentsCustomer response
11/09/2021
Hello,
I called your customer ******************** and I was told it was a system glitch and they could not find any reason my cash was locked up and confiscated. After I closed the positions, my cash was still locked up and confiscated. I called your customer ******************** and they could not find any reason other than the system glitch. So please refund my loss.
Thank you
Chunling
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Chunling
Business response
11/10/2021
Dear Better Business Bureau:
Your organization forwarded Fidelity rebuttal comments from ***********************. We wanted to make you aware we emailed ********** on November 10, 2021, to address her additional comments. We consider the matter fully reviewed and resolved and regret that she is unhappy with our response.
Sincerely,
Fidelity InvestmentsCustomer response
11/10/2021
Hello
I do not agree that it is resolved. After I closed the positions, my cash was still locked up and confiscated. And there is no reason for this to happen whatsoever.
Please refund my loss.
Thank you
Chunling
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Chunling
Initial Complaint
10/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was employed at a company that laid off alot of people due to covid. I found another job that I intend to stay at. I went to move my 401k to the new company. I talked to a customer service agent a few weeks ago and he told me i needed to find out if my new 401k accepted pretax rollover and who to make the check out to. i called out new 401k plan and they did accept that and gave me all the info i needed to start the process. When I called Fidelity back they stated that we can not touch the 401k until I am 55 or older. I am only 33 and that will be 20 plus years. I asked for his manager. Then he read a statement that his manager instructed him to read stating that the Employer made the change and is restricting me from moving my 401k until I'm 55 and older. This does not seem like it is legal to do. I worked for this company for years and now i can't move money that i paid in over the years. The company that was my employer is Starcon/Cianbro.Business response
11/02/2021
To Whom It *** ********************************* forwarded Fidelity a complaint filed under the above referenced case ID.
We contacted our client directly on November 2, 2021, and are currently working on a resolution. We consider this matter closed with the BBB.
Sincerely,
Fidelity Investments
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