Business ProfileforHerb Chambers BMW Of Boston

My car is currently being serviced by Herb Chambers **************** in *********, **. The car was dropped off for repairs on November 13, 2023. It has been in their possession for 72 days. Three weeks ago I was told that the repairs were completed. It sounded like the clean up/detail part was the hold up. I cannot get a straight answer as to when my car will be returned to me. Payment has been made. This is beyond frustrating. I am now concerned that there may be another problem. I have filed complaints on the Herb Chambers website and have not heard back. Any help or advice that you could provide would be greatly appreciated.Below is the message sent to Herb Chambers:January 24, **** I am following up on a past request made on 1/21/24. Nobody has reached out to me regarding this issue. This is regarding the Herb Chambers Autobody in Braintree. My Lexus RX 350 (2014) is currently being repaired there. The car was dropped off on November 13, 2023, it has been in their possession for 72 days. For the last three weeks I have been told that the car should be ready each of the past three weeks. I have been more than patient. I have called to check to see when the car will be available three times over the last month. 1/2/24 (*****)1/8/24 (*****) 1/12/24 (*****)On the other hand, Enterprise Rental calls me on a weekly basis to see when I am returning my rental. I assume that is what good customer service is. When I called Herb ********************** (Friday, January 12th) I was told the car would be ready in another week, and they would call me. I did not need to call again. Dont call us, well call you, and again the car is not ready a week later. I followed up again today (12 days after last call), still no answers.1/24/24 (****** took a message. Somebody was supposed to reach out to me today. I never received a call back.)At this point I would like somebody from corporate or some manager to reach out to me and explain what the problem is. Is there is an issue with Liberty Mutual, my insurance company, or is this a problem in Braintree? In past experiences (Fall 2020 - Herb Chambers Braintree) it took four weeks to get my car repaired. I should have been told upfront if repairs to the car were going to take more than 60 days. This is really poor customer service. My car insurance policy covers 30 days rental. I believe this is customary. I was not at fault, but ** still not sure if the person that hit me will cover the other 40+ days that I have had a rental. Not only are you are causing me an additional financial burden, we are now experiencing winter weather (snow and ice). I need my car to commute to work. I now have to worry about driving a rental car in bad weather. More stress and aggravation to the situation.The lack of communication and zero transparency is beyond disappointing. I thought the Herb Chambers brand stood for excellence. I purchased my car in ******. All service on my car took place in *******. I chose Herb Chambers again for autobody because I would like to trade the car in soon. I can tell you now, if this is not resolved quickly you have lost a customer. Secondly, this is such bad advertising for your brand. For the last ********************************************************************* the garage at work. There has been a lot of commentary from both my neighbors and my co-workers because I still do not have my car back. They cant believe it. Most of them bought cars in either ****** or *******. Based on my experience, I dont think they would be walking through the door, God forbid they were in a car accident.Please reach out to me and provide an update as to when my car will be available. I can be reached at ************.Thank you,********************************* **************************************************