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Business Profile

Online Education

Emeritus Institute of Management Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled in the Emeritus MIT xPRO course in full stack development (an online certification program) and paid them $1427.50 on January 12, 2025. After studying for a week on their platform, and finding their platform unsatisfactory, filled with technical bugs and broken links, I withdrew from their program, within the time frame of 14 days from course commencement, as detailed in their terms and conditions. I spoke on the phone with an agent, as well as wrote via email/customer support ticket with their admissions office, who assured me a full refund. I was unpleasantly surprised to find my credit card charged again, rather than the refund I was expecting. I called the company as well as my bank and am still waiting to resolve this very unprofessional error. I feel swindled. When searching for Emeritus' address, I see they are based out of *********, and do not have a valid American address. I also started receiving dozens of robo-dialed telemarketing scam calls per day, after enrolling in the course, as well as was the (unsuccessful, I hope) target of an romance scam catfishing ring. I wish to report this company to the BBB, and also the **** in order to reclaim the erroneous double charge of the amount reported above, and to report their fly-by-night predatory business practices. Their endeavor is a scam!

    Customer Answer

    Date: 02/28/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ******* *******

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered for a nine month class. However, my sister died and I am now faced with selling our house and moving in with friend across country. First I was told I could defer my program for approximately a month for a fee of $350.00. Which is not going to work as I will be listing my house next month and will physically be moving. I got hit with an auto payment of $799.00 which I want back since I have repeatedly asked to be dropped from the program. I paid an initial deposit of $1398.00 and a $799.00 payment. I am trying to be fair as I am seeking the return of the August auto payment of $799.00 and half of the money already paid which would be $1098.00. So the total refund I am looking for is $1897.00

    Customer Answer

    Date: 08/20/2024

    I have not heard from the business in response to my complaint. I want at minimum the $799,00 that they auto debited from my account after I requested dropping the course.

  • Initial Complaint

    Date:05/21/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my disappointment and frustration with the Emeritus online course program. Despite paying in full, I faced significant challenges completing the course due to health issues. Unfortunately, the program was abruptly closed, leaving me without certification or any recognition for my efforts. To make matters worse, Emeritus has refused to negotiate a resolution or provide any refund. This experience has left me feeling like I've been robbed of my money and my opportunity to learn. I had also paid for an online Python course, which I was unable to complete due to the program's closure, and now I'm left with no certification and a financial loss. I hope someone looks into this matter and takes necessary actions to address the issues.

    Customer Answer

    Date: 06/04/2024

    BBB


     Regarding the handling of my case by Emeritus. Here are my points:


    1. **Financial Commitment**: I entrusted Emeritus with $2,500, expecting a flexible and supportive learning environment. Unfortunately, my experience has been anything but supportive.


    2. **Lack of Flexibility**: Despite numerous requests, I have been denied the opportunity to take the online course at a more suitable time. This inflexibility is particularly troubling coming from a technology educational company that should prioritize accessibility and adaptability.


    3. **Uncooperative Stance**: The refusal to cooperate and provide a reasonable solution feels unjust. It contradicts the very principles that an educational institution should uphold.


    4. **Ethical Concerns**: It is ironic, and frankly disturbing, that a company focused on education and technology would take such a rigid stance. It raises questions about the ethical practices of Emeritus.


    5. **Perception of Robbery**: To put it bluntly, the situation feels akin to robbery. Taking a substantial amount of money without delivering the promised flexibility and support is unacceptable.


    I urge you to reconsider my request in light of these points. Your decision not only impacts my educational journey but also reflects on the integrity of Emeritus as a reputable institution. 


    I hope for a prompt and favorable resolution to this matter.


    Sincerely,


    *********************
    *******************************

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite the refund that was said issued on 2/24/24. I still haven't received the $897 refund from MIT charged to my card ending in 9819 on 1/11/24. I have attached the refund confirmation email and the screenshot of the cash app transaction.

Emeritus Institute of Management Inc. is NOT a BBB Accredited Business.

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