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Business Profile

Online Education

Glogster EDU

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been billed on month to month basis. Requested account cancelation due to retirement and refund of charges processed since then (attached)No followup, credit or contact from company. Phone menu not valid, mailbox is full. Please help to close account and secure refund. Also request removal from automatic billing from company. Most unhappy with customer service and paying for service NOT RENDERED. Thanks for any help-Documents attached as proof of contact from customer end.

    Customer Answer

    Date: 07/02/2022

    I have not heard from the business in response to my complaint.

    There are a number of complaints against the company (internet browse)

    If they provide no response, what are options? Is there another state entity to file a complaint (business license, consumer fraud, legal department of the State)?

    I very much appreciate the status updates/follow up from MA BBB.

    ****************  (*******************)

    Business Response

    Date: 07/02/2022

    Dear ****************,

    Recurring payments have been stopped & the credit card on file has been refunded.  Please find your refund receipt attached. I am so sorry that your previous emails went unanswered as we were having trouble with our automated system. I will reach out to you personally so you have my email should you need anything further. Thank you & sorry again for the confusion! 

    Customer Answer

    Date: 07/05/2022



    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    THANK-you MA BBB for contacting the company on my behalf, I appreciate your help very much!

    Regards,

    *************************

  • Initial Complaint

    Date:05/04/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My school district paid for a secondary level yearly subscription ($95) in January 2022, but when I logged into the account at the end of April, it said I have a "limited free account" and I can no longer access the full subscription. When I contacted the company via their online help, it said the request was "being processed". I was able to access my account for one day, but then it was back to not working again. I have since filed another online help request (still "being processed"), emailed both their tech and sales departments, and tried to call (their voicemail box is full and not accepting messages). I have not gotten what I paid for, and my students are in the middle of working on this project. I am requesting that the company give me the full yearly access that was paid for.

    Business Response

    Date: 05/06/2022

    Customer has been contacted & problem has been rectified. Thank you!

    Customer Answer

    Date: 05/06/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***********************

Glogster EDU is NOT a BBB Accredited Business.

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