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Business Profile

Online Retailer

Concepts International, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Concepts International, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Concepts International, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to make a purchase during CNCPTSs advertised 40% Off Spring Sale, which stated the promotion was valid through 4/***** the time of checkout, no clear cutoff time or item exclusions were communicated on the website or during checkout.The discount code failed to apply properly despite the sale still being active and all items being confirmed sale items during the promotional period.I contacted ****** customer support immediately and made multiple good-faith attempts to resolve the issue.Rather than address the real concern of unclear promotion terms and a malfunctioning code, CNCPTS cited irrelevant Terms of Service language and ultimately closed the conversation without providing a resolution.This experience demonstrates misleading advertising practices and a refusal to honor basic customer service standards.I am requesting CNCPTS honor the originally advertised 40% discount on the items I attempted to purchase during the valid sale window.

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Worst customer service they answered with generic answers and no explanation and now wont answer me for three business days. I thought this was a reputable company but I suppose not. Its been 10 business days to ship one item they blame their recent sale but to be fair I havent seen one person raving about the sale. Seems like a scam with this company theyve only offered me a refund and the product is still in site not my fault you had a sale you couldnt keep up with. If you dont want to sell items that low exclude them from sale otherwise give me my product already

    • Initial Complaint

      Date:05/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was sent a ******************************** hat from them but was sent a defected print , the symbol in the pictures shows the Dali with 1968 at the top of the hat mine is at the brim and half way on upside down , I tried reaching out to the company to get a new one shipped out to me and was told Thank you, *****. We looked into this item, along with other items from the same collection that we received from the manufacturer. Due to the randomness of the fabric print, each piece is sewn together differently creating a limited piece. The item is returnable if you'd like to return it. but even if each print is different the logo should not be upside down and half way on the hat I paid 65 dollars and they seem to not care. Would like to be sent a hat with proper printing on it

      Business Response

      Date: 05/21/2024

      Hello,

      Thank you for contacting CNCPTS with regards to unsatisfactory product received.

      After further investigation, certain items will not appear identical to image due to variances in fabric positioning during manufacturing process. We have confirmed this with existing inventory for the item in question and have emailed you a prepaid label to return the item. Please review email advising additional solutions for this inconvenience.

      If you have any further questions or concerns, please don't hesitate to reach out.

      Thank You!  

      Customer Answer

      Date: 05/21/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:01/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased mugs from this company 12/2/23 and they are defective. They are already rusting! Reached out to the company for assistance and they wouldnt accept a return for their defective product!

      Business Response

      Date: 01/10/2024

      Concepts **************** has refunded customer in full ($40.36) for this order on 1/10/24. 

      Customer Answer

      Date: 01/10/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:09/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9-3-23 I ordered a pair of New Balance Womens Fresh Foam More Trail v3 sneakers in WHITE, size 5. On 9-9-23 I received sneakers in the wrong color (Reflection/Faded Teal). Tried calling their number for hours. Busy signal. Sent email that day stating that I received the wrong sneakers. I could have bought what they sent from Amazon for $159.99 and free shipping. I was willing to pay their price of $160.00 plus $10 shipping to get the all white sneakers. I received an email from Patric with Concepts on 9-12-23 apologizing for the mix up. He said he would send a prepaid return label after I sent him a photo of the packing slip which stated that the shoes they sent were the white one, and of the wrong sneakers sent which I did. I heard nothing back and sent another email on 9-14-23 and as of today, 9-20-23 I have still had no response. I have tried calling their number more times than I can count and it is always busy. So I am out $170.00 and I have a pair of sneakers that I didnt order. I cannot afford to be throwing away $170.00 on something that I didnt order. I am very upset by this. I have fortunately never dealt with a company like this. I have been ghosted by an International company that I thought was legit. Clearly it is not. The order Number for this purchase is #******. Thank you for your attention on this matter. I just want my money back along with the $10 shipping fee that I paid. ***********************************

      Business Response

      Date: 10/16/2023

      Re Complaint #********

      After reviewing the order, it appears we had a glitch in our email system that delayed a prompter response to the Complainant. Once we were able to review the Complainant's follow-up email, we provided a return label (which was sent 3 business days ago) to Complainant. Once the return has been fully processed, Complainant will receive a full refund and will be notified via e-mail. 

    • Initial Complaint

      Date:06/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 25, I placed an order through Concepts online platform for 3 pairs of shoes and 1 t-shirt, Order #******, totally $305.9. Upon receiving the package on June 1st, I immediately noticed several discrepancies that raised concerns about the authenticity of the shoes. The overall quality and craftsmanship of the shoes were significantly inferior to what I expected from genuine products. Most importantly, the number of lace holes differs. I am having trouble with Concepts' customer service as they are only willing to accept a return for the shoes with different lace holes, while I would like to return all of the items due to their poor quality. I aoubt the authenticity of the products they sell.

    • Initial Complaint

      Date:03/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was interested in a product on the Concepts International website. I noticed the item was on sale so I sent a message asking if the item would be returnable for a refund if it did not work. The return policy was a little confusing and said if it said "final sale" it was not returnable but my item did not say "final ****" but to be sure I asked for clarification. I received a response saying it was returnable. I placed the order and the item was shipped. When I reached out to return the item because of the fit they said the item was not returnable. I provided them with the documentation I received from one of their employees stating otherwise and they responded by saying that was incorrect information. I asked if an exception could be made due to incorrect information being provided by one of their representative and I was told unfortunately not. I even escalated to a manager and was told the same thing. The product was a $300 pair of shoes and I was even willing to pay the shipping back and was told no exception would be made.

      Customer Answer

      Date: 03/12/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:12/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 2nd, I purchased a product from Concepts Int's website. My credit card was charged successfully. On December 13th, Concepts cancelled my online order stating "We are unable to satisfactorily confirm the security of the payment method being used on this purchase". This is a false statement as my card was initially charged successfully, and this card is my main card that I make multiple online purchases with each week.I contacted their customer service who responded a day later providing that same quote I pasted in above. It was literally a cut and paste from their cancellation email. I have made two more attempts to receive further explanation but have not received a response. I just want the product I purchased.

      Business Response

      Date: 12/20/2022

      Concepts CS cancelled this order for violation of our terms and in connection with our fraud prevention efforts. 

      Customer Answer

      Date: 01/02/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Hello - 

      The business's response of "Concepts CS cancelled this order for violation of our terms and in connection with our fraud prevention efforts" requires more detail and clarification.

      The response states that I as the customer did two things wrong: (1) Violation of terms and (2) Violation in connection with fraud prevention efforts

      First: What Term did I violate?  I see that your Terms provide you, the business, with the right to cancel an order at your sole discretion.  In my opinion, that ************************* term is very anti-customer, stating you can dictate what customers you serve without any true rationale.

      Second: Violated Fraud Prevention Efforts - How?  I used a credit card that is in perfect standing - sending to my rightful billing address. There is no fraud here.



      Regards,

      Grant

       

       

      Business Response

      Date: 01/03/2023

      For security purposes, we cant say any more about our fraud prevention policies.  

      Customer Answer

      Date: 01/04/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

       

      I reject the business's answer as it does not provide further information as to why my order was cancelled.  I still seek resolution to receive the product I paid for and rightfully purchased.

       

      Regards,

      Grant

       

       

    Concepts International, LLC is NOT a BBB Accredited Business.

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