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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Point of sale stopped working January 23,2023 PointOs said that *** did a update on their servers causing PointOs servers to go down. I paid for a year of support on January 9 2023 and can not get anyone to answer my phone calls.****
Business response
01/30/2023
HI ****
We are sorry you experienced trouble getting in touch with our team during the server crisis. In future if you experience this issue please email ********************************** for a speedy response.
Best
The PointOS Team
Initial Complaint
07/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We canceled our services with this company last Spring after a software update on their end left our purchased hardware completely useless, but have continued to receive bills from their payment processing affiliate (Vantiv Payment Processing) over this period of inactivity. I have reached out to Vantiv and they forward me to PointOS every time, only for my calls to be ignored. I have continued to be charged every month with no resolve and have no options to stop these payments without getting in touch with PointOS. I have only gotten through to Technical Support and they are unable to directly connect me with their Sales team that is mentioned to resolve these matters. I am seeking to cease all future payments and reimbursement for the fees that have been charged after we initially cancelled our services with this company.Business response
08/01/2022
Customer cancelled service with our software but failed to cancel their credit card processing directly with World Pay. They are not being charged from PointOS, but with third party credit card processor (world pay) in which they need to cancel with directly.Initial Complaint
10/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a new point of sale computer and software from PointOS ( purchased under company name *************** approximately 6 weeks ago, it will not work, I have contacted their tech support several times and they can not resolve the issue, I have tried to call the sales person I purchased from several times he wont return my calls, I have also emailed the company and got no response.Business response
11/10/2021
Hi ******,
We apologize for the inconvenience that was caused. We are glad our support team was able to connect with you to resolve your issue. If there is anything else we can do to help please give us a call at ************.
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