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Complaint Details
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Initial Complaint
07/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered from a restaurant through Toast with pick up. There was no restaurant at the address and the phone for the restaurant didn't work. I contacted Toast to cancel the transaction and they said it's not their problem, they aren't responsible for any of the restaurants they represent, and I had to contact the restaurant...which isn't there...This is fraud.
Business response
07/30/2024
Toast is collaborating with this customer.Initial Complaint
07/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On July 3rd I placed an order on Toast for Bonnies Grille. This restaurant delivered chicken to me that was covered in sauce and severely undercooked. The sandwich I ordered was not as described on the menu, was disgusting and served with withered, wet and cooked lettuce and tomato and covered in so much cheese, the grease had soaked the bread completely. It was not cheese steak either. Both items were not cooked properly and I was sick for 2-3 days and certainly unable to have a holiday. I have repeatedly asked for a supervisor to get involved, which the representative has refused to do. I have also repeatedly called (at least 10x) the restaurant. They always claim that the manager is not there, which I do not believe, but he will not call me back nor will he come to the phone. I will need a full refund of this order. And I will not be utilizing Toast any longer with these **** poor customer service issues.Business response
07/17/2024
Toast is collaborating with this customer.Initial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I emailed toast to remove XTRA Chef from my account at my restaurant, i emailed back in august and was told it would be removed. I have since been charged and they have not removed it. 10 months of $179 charges i will like that money back or in a form of a credit. Bellow are the emails. From: CX ServiceBusiness response
06/27/2024
Toast is collaborating with this customer.Customer response
07/02/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ********************************* has failed to contact me, they have not called or tried to fix the issue yet. they have been overcharging me $179 since august 2023
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Giseli
Business response
07/16/2024
Toast is collaborating with this customer.Customer response
07/17/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The business offered one month of credit, they have been charging me for 10 months, I canceled the service on August of ************************************ June of 2024, I should be receiving 10 months of credit not one month, also toast has not called me only sent emails
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Giseli
Initial Complaint
06/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Scam text or random text.Business response
06/18/2024
Toast is collaborating with this customer.Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Been trying for6 weeks to replace a new POS system. I only get the call center with promises it has been escalated to no avail.My systems were bought new in Oct 2023 but, are now down. I have spent over 10 hrs on the phone trying to correct to no avail!!!Business response
06/20/2024
Toast is collaborating with this customer.Initial Complaint
05/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We are a small pizza shop that was excited about getting a new POS from Toast POS. However, we were misinformed, by the salesperson, *********, about the scope of the delivery services Toast could offer. ********* told us that with Toast ******** Services wed be able to use our own delivery drivers and utilize Toast ******** Service (which routes all deliveries to DoorDash) ONLY as a back up to our own deliver drivers. During onboarding, we learned that wed be required to route ALL of our deliveries to DoorDash through Toast ******** Services, thereby resulting in the termination of our own delivery drivers, and that wed have to reduce our delivery radius by one mile. **** provided a third party solution to manage our deliveries, for an additional monthly fee. We notified ********* and ToastPOS, 2 weeks prior to them shipping the pos of our intent to cancel yet they shipped it out anyways and charged us $3800. ********* (salesperson) called me and said we werent receiving any refund ($3800) and that she explained to her bosses that she misinformed us, but they werent going to refund us anything. We received ZERO services nor equipment from Toast. So now I have to *** them unfortunately and waste time in small claims court. Yes I was a fool who was ripped off by this company. Stay away.Business response
05/31/2024
Toast is collaborating with this customer.Initial Complaint
05/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Bought online at ****************************************** *** on 09/17/22 at 10:48pm **** ending 2925 Approval code ****** Payment ID 9FxPKHT9NtYg Phone number 303=986=1032 My husband and I are very disappointed since we bought the egift card we got this info by email and the egiftcard to this day doesn't work, manager's at ****** restaurant I ********** had called a number 617=682=0225 to make the card work but the employees at the call center can never help all I want is an actual card that I can go to any restaurant and ve able to use it, it is ONE HUNDRED DOLLARS THROWN TO THE ****** ARE YOU SCAMMING US, WHY CAN'T ANYONE HELP, HOW AND WHY DO THIS WEBSITES SELL YOUR PRODUCTS AND THEH DO JOT WORK, WHAT HAPPENED TO MY MONEY,, WHO WILL REFUND ME THE MONEY? I apologize but I am furious, I try n try to get this ************** HELPS ME AT ALL. In that email I had received with the confirmation of the egift card this numbers were on it 400 0000 2352 2085 652 8627 7514 7213 9736 PLEASE HELP ME SOLVE THIS MATTER my email address is *******************Business response
05/17/2024
Toast is collaborating with this customer.Initial Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 04.19.2024 I ordered from Smashing East-********** via their platform through (Toast). Because the restaurant wan not open the driver (via Doordash ) my order was cancelled. I contacted the restaurant and was told that my order would be cancelled out and my funds returned. But as of today my funds have not returned. I contacted the restaurant on several occasions to rectify the situation and was told that Toast was supposed to send me funding but store was unable to give that information. I tried again and spoke with store representative and was told again that they were unable to send funding because they did not have funds. I even asked the representative if I needed to take legal recourse and he and another worker laughed and said I guess. I did also did my due diligence and contacted Toast and they stating they are similar to accounting platform and all funds are deposited/credited to vendors account.Business response
05/17/2024
Toast will be collaborating with this customer.Customer response
05/26/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as
Toast is not the responsible party. My complaint if reviewed was against Smashing Eats ATL- **********. Toast IA a platform accounting software app used by restaurants for orders and accounting. They are not responsible for my refund Smashing Eats is.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business response
06/12/2024
Toast has offered this customer a solution.Customer response
06/13/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Toast constantly modifies and changes their product and all it does is constantly create problems for our business. Every update creates issues. They have zero customer support. The latest update is creating an issue that our handheld devices do not work and they are charging us a prepaid monthly fee for these devices. We would like a refund on the monthly charge and two new handheld devices that work with their new platform. Toast is quickly becoming a terrible company. They are just in this for the bottom line and are constantly s******* over customersBusiness response
05/17/2024
Toast will be collaborating with this customer.Initial Complaint
05/02/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Toast payroll failed to account for an additional end of the year payroll which resulted in an incorrect W-2 for me (the owner). I was repeatedly told I was not able to speak to anyone but "the tax department" would take care of it. In reply to an email from a Toast Tax Operations Specialist 1 dated March 8, I outline the further clarifications I needed regarding an IRS notification. I also wrote "Additionally, Toast erred in my W2 as a result of not including an additional payroll run. Although Toast agreed to reissue the W2 weeks ago it still hasnt been done. This will also require an amendment to the quarterly tax returns." There was no reply. I was forced to file an extension on my business and personal tax returns. I have no idea if they are even attempting to correct this error.Business response
05/09/2024
Toast is collaborating with this customer.Customer response
05/09/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
The response is categorically untrue. Toast has not reached out to me regarding this matter and is not collaborating with me. Nothing has been resolved and I still don't have a corrected W2.
Regards,Marjan
Business response
05/31/2024
Toast is collaborating with this customer.
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Get a QuoteCustomer Complaints Summary
223 total complaints in the last 3 years.
72 complaints closed in the last 12 months.