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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Dear B.B.B ****** County I send $29.95 11/03/21 I never 2021 month 1/2 till them send 2021 **** book or $29.95 or else and the candy ****************************************** ************** I got coffee mug and tin can thay kept the money till them Return money send them act once till ******************* return $3.39 or send tote bag now
Business response
01/31/2022
We are unsure what the request is based on the complaint filed. You currently have an active Cook's Country subscription which was last billed on Nov 12, 2021. I see you also had a cookbook series, but it was cancelled and refunded in November 2021.
We are happy to assist in any way we can. Please clarify if you would like cancellation or if there is something else we can help with. You can also reach us by phone @ ************ Monday-Friday 8 a.m. - 6 p.m. CST
Initial Complaint
01/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
When ****** Magazine ceased publication, I subscribed in January 2019 to use the America's Test Kitchen multi-site website for a set annual fee. Thirty days before the subscription is set to renew, I receive an email reminder and am told that if I want to cancel, I need to do that online. In my effort to cancel, according to the instructions that ATK posts on its website, I read that I needed to fill in my account number. A picture of a ****************** label was the sample they listed to help me identify where to find the account number. This was a red flag, because the magazine ceased publication when it went digital. So, I looked on my digital account page and there's no account number listed. The *** are a loop that lead nowhere.Now I'm beginning to think this is a scam. What should my next step be?Business response
01/04/2022
I'm sorry for the confusion - we do continue to print our physical magazine, but you had signed up for online access to our website, which is a different product. I apologize for any frustration this has caused. I have cancelled and issued a full refund for the account. Please allow 3-5 business days for the refund to post. Please let us know if you need any further assistanceInitial Complaint
12/07/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought a multi-site membership from America's Test Kitchen in November last year. On November 11 of this year, I I received a message from them confirming that my membership will be renewed on Nov 29, 2021 for $74.95 ($98,29 in ******** dollars). I didnt want to renew so I wrote customer support on November 15, 2021 to cancel my subscription. No answer. On November 30, my card was charged 74,95$. Wrote them again to ask them to refund me since I didnt what to renew in the first place. Still no response. There is no way to cancel my subscription on line. Those people are unreachable. This feels like a trap. I want that membership cancelled and I want my money back.Business response
12/13/2021
We apologize for the delay - I see that we cancelled and refunded the account in full on December 8th 2021. Your account is now closed and you will not be billed again unless you sign up for another term. Please let us know if you need any further assistanceCustomer response
12/13/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************Initial Complaint
11/08/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
As many others here I started with trial membership.. for whatever reason the membership didn't get canceled correctly and I was charged an automatic renewal of $74 back on December 8th 2020. I logged on as soon as I realized it to remove my card information and emailed customer service to cancel my account and thought it was taken care of. On may 25th I received an email from them promoting me to come back acknowledging that my account was no longer active and wanting me to return that I did not respond to. On August 2nd 2021 I received an email from them requesting that I update my payment information that I did not respond to. I checked my email this morning and opened one of their many emails by chance to find out that they reloaded all of my prior outdated payment information, they created new expiration dates ect.. and rescheduled me for another $74 December 8th renewal payment. I have emailed them and waiting a response yet that obviously didn't work last time.. I feel that this is definitely predatory marketingBusiness response
11/09/2021
We're so sorry for the frustration. We weren't able to find an email requesting cancellation prior to November 8. 2021 from your email address. We have cancelled and refunded your membership in full - you will not be charged again unless you sign up for another term. Please allow **** business days for the refund to process
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Contact Information
Customer Complaints Summary
48 total complaints in the last 3 years.
11 complaints closed in the last 12 months.