58 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from tony l
1 star06/28/2024
I was scammed a huge sum of money and decided to contact a recovery company via their email address: harperjamesplatform @ gmail com they help me recover all my lost funds and profits. They are very honest and reliable with great support to answer your questions 24/7 service. They have good reviews online and they are the best ...if you need help with funds recovery you can always get in touch by mail and they can direct you to their recovery website. Everything about them is legit, their English is good ,I highly recommend them due to my experience and have finally got my $82,350 back. I'm so happy.Review from Leesa N
1 star05/29/2024
Bait and Switch Scam - they offer the higher price plan where you receive actual textbooks - THEY DON'T HAVE ACTUAL TEXTBOOKS - - -each book you request "out of stock" - - - when you call to complain "it will be in stock next week". We are going on five weeks later and amazingly enough someone just now told me "it will be in stock next week"Review from Steve J
1 star02/27/2024
Absolutely horrible experience. My college uses cengage for their online and physical books. The online system seems to have been built 20 years ago and is very clunky. The physical book ordering process took over an hour on the phone and they entered an address that does not exist for my address. When I pointed it out to them they said I would need to pay an additional fee to have it corrected. Whatever you do, find a different vendor rather than work with Cengage.
Cengage Learning, Inc. Response
02/28/2024
Your feedback is unusual for us and not in keeping with the high standards we hold for ourselves. Please contact our Support team at ************ so we may assist with any issues you may be experiencing.
Best,
Cengage SupportReview from Kasia K
1 star02/20/2024
Every time I order from cengage not only is their customer service horrible in their communication is completely lacking, this is the second time I've ordered from them and clearly I had forgotten about the first time because it's exactly the same, they always leave the pending charge on your bank account for weeks after it has been paid therefore holding up my funds for absolutely no reason at all. I've already received the product it was paid weeks ago yet I still can't use the funds and they do not respond to me and then just send me an email telling me thank you for using their service my case has been closed? No response, no communication, the problem still exists but it's closed? I don't recommend this company simply for their horrible customer service and communication and the fact that I still as of this moment cannot use my funds even though they've already been paid. I guess I was expecting that they would fix the problem after the first time seeing as it's such a huge inconvenience for most people but clearly they don't really care about their customers.Cengage Learning, Inc. Response
02/23/2024
Hello,
I apologize for the inconvenience authorizations can cause. It appears you used PayPal as your form of payment and may have missed the messaging we include at checkout regarding how long PayPal authorizations can take.
"If you use PayPal, you will see a charge and a duplicate pending charge, but you will not pay twice. The duplicate pending charge will not leave the pending state but will temporarily affect your available balance. This pending authorization should resolve itself within 30 days".
You opened a case with us on 2/15/24 to question the authorization. A reply was sent the same day advising there was only one charge and to let us know if you needed additional assistance. After five days with no response the case was automatically closed.
Best,
Cengage Support
Review from elizabeth w
1 star02/12/2024
Takes away books they charge you to access before the time you paid for them.Review from Yisroel D
1 star02/02/2024
Horrible labs. Just a plain living h*** to work with.Review from Brooks M
1 star01/29/2024
Horrible company. I pay for my class and then I have to pay an extra $130 to access it? It's a scamReview from Quyen T
1 star01/27/2024
Imagine charging you $118 for a rental book and online homework that accounts for 12% of your grade.Review from Samantha C
1 star01/18/2024
This company is misleading. Either their online material barely works. You cant access it or they double charge you for product with authorization charges. Majority of the people who purchased from this company are college students so personally i think that it is unacceptable to charge double the amount and tying up peoples funds. **************** is hit or miss. Good luck.Cengage Learning, Inc. Response
01/18/2024
***********************,
Your feedback is unusual for us and not in keeping with the high standards we hold for ourselves. Please contact our Support team at ************ so we may assist with any issues you may be experiencing.
Best,Cengage Support
Review from Miranda M
1 star01/09/2024
The $140 authorization charge to verify I could also purchase my $140 textbook ******** my bank account. Now I have to wait for this to resolve.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.