Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back 2024 I have been sending checks to perch energy . They say they haven't gotten them and want me to send one big check of ******. I said I would but I will have to cancel the other checks and I checked with the bank and they said it would be ***** for each check i cancel. So I said I would take that off and send them the check. They said no I have to send full amount. I don't want to risk this. I've called several times. I've got multiple complaint files. And they never call me back. I've been trying to resolve this forever.

  

  Business Response

  Date: 04/14/2025

  Good Morning,

  Thank you for bringing ***** ************* concerns to our attention. We informed the project owner, *********** of the customers complaint regarding check payments and have since confirmed that the checks were never received or processed by *********************************** team also advised the customer of our various ways to pay which includes one-time payments via the subscriber portal, or through our phone system which is available 24X7. For our customers convenience, we also offer automatic payments via ACH or Credit Card. If ***** has any additional concerns our customer care team can be reached at **************, Monday through Friday,8:00 a.m. to 7:00 p.m. EST, or she can email us at ***********************************************************************.
  
  Thank you,
  Perch Energy Customer Care  

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The issue isn't me paying we already paid every month. They are saying they never got checks. I will send a check back to them but I feel i don't have to pay ****** for canceled checks checks... there is 4 checks they lost. 
  I sent the checks to:
  Zildjian solar vii,llc 
  P.o box 3163
  Carol Stream, **
  60132-3163
  Thank you
  ***** *********** 

  

  Business Response

  Date: 04/24/2025

  Good afternoon,

  Thank you for bringing ***** ************* concern to our attention. We informed the project *********** of the complaint regarding the check payments. They were able to verify that they never received or processed the checks. The customer has also confirmed that the checks were not cashed with her banking institution; based on this, we do not have a payment to apply to the account.

  Our ************* team also advised the customer of our various ways to pay, which include one-time payments via the subscriber portal or through our phone system, which is available 24/7. We also offer automatic payments via ACH or Credit Card for our customers' convenience. If ***** has any additional concerns, our customer care team can be reached at **************, Monday through Friday, 8:00 a.m. to 7:00 p.m. EST, or she can email us at ***********************************************************************.
  

  
  

• Initial Complaint

  Date:03/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a representative on behalf of Perch Energy in November of 2024, stating a local solar farm was being connected to the power grid in my area and I should receive a discount on my energy bill within a few months. Well!!! it's been over four months, and no discount has been received, my utility cost keeps going up, and to make matters worse, the number to Perch's customer care center does NOT WORK!!! I am very disgusted with this company.

  

  Business Response

  Date: 03/20/2025

  Good afternoon, 

  Thank you for bringing Mr. ****** ******* concerns to our attention. We spoke with Mr. ***** on March 20th, 2025, and all issues have been resolved.

  Perch Energy Customer Care 

• Initial Complaint

  Date:03/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  perch energy charging my debit card. never signed up with perch energy stealing money out of my account!!!!!!! i did not have account with. versant live with owner of property. will contact bank to stop payments at my cost. Business is ripping people off.

  

  Business Response

  Date: 03/12/2025

  Thank you for contacting Perch Energy.  We are unable to locate an account with the customer information provided: ***** ***** *************************************************************************** Daytime Phone: ************** E-mail: *****************************.
  If alternative information is available that the account may have been enrolled with, please let us know, and we will be happy to research Scotts concern.
  ***** can also contact us directly our ************* team is available at **************, or email us at ******************************************  if you have any additional questions or concerns.
  Thank you,
  Perch *************

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Perch Energy (solar *** recently bought out Solar Gardens, which was originally Syncharpha. I am set up for autopay. For my first invoice, Perch deducted payment at the end of the billing cycle, which is 2 weeks before the due date.- received email with invoice 2/18 - invoice date 2/6/25 (doesn't show billing period dates beginning x, ending y)- due date 3/7/25 - autopay scheduled 2/21/25 Further, I have to go back and read my original contract with . I'm being charged only one cent less than utility rate AND they're making money off of me early.I contacted customer service and received the typical off-shore hard to hear phone room with the overly thankful (oh, thank you so much for giving me your street address!) yet not helpful response that Perch processes at the end of the billing cycle. Then they called back the next day (I think) and basically repeated the same information because I still wasn't happy.The early deduction may or may not be legal, but it is smarmy regardless.

  

  Business Response

  Date: 02/27/2025

  Good morning, 

  Thank you for bringing these concerns to our attention. We spoke with ********* on February 27, 2025, and all issues have been resolved.
  

  Thank you,
  Perch Energy Customer Care

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  Thank you for your intervention. ******, the Director of **************** heard, understood and resolved my complaint (# ********). Evidently, the problem was part miscommunication and part an operational glitch due to the transitioning new company. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ********* ******

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door sales enrolled me in this community solar program over a year ago promising discounts on our electric bill within a few months time. Over a year later, after I enrolled in a new company and already received credits from the 2nd company, Perch sent me a bill and credited my electricity account. Due to a cap on the amount of solar credits permitted, upon receipt of the email bill on 11/20/24, I immediately cancelled my agreement with Perch Community Solar by email. I received a confirmation email and phone call from the company that my request had been received, but the email stated, Please note that a delay of up to 90 days from the date we receive your termination notice is possible. Changes to community solar allocations can only be made once per month which may impact your local utilitys ability to cease allocating monetary credits to you immediately.90 days is completely unreasonable and terrible customer service. I have been billed three times and short of cancelling my debit card, cannot stop them from billing me. Please warn consumers about their 90 days, which for me will likely mean 4 billing statements AFTER cancellation.

  

  Business Response

  Date: 02/06/2025

  Good Evening, 

  Thank you for contacting Perch Energy regarding ******** ********* concerns. In November 2024, we received a request to cancel the customer's ********************************************* subscription. We emailed a cancellation request acknowledgment, notifying the customer that we would cancel the account and coordinate with the local utility to stop sending monetary credits to her electric bill. Ms. ********* community solar subscription has been canceled, and the local utility has removed the customer's account from the ********************** project.

  
  Please note that our ************* team attempted to contact Ms. ******* on February 5, 2025, and February 6, 2025, but we were unsuccessful in our outreach. For additional questions or concerns, we recommend that Ms. ******* contact our ************* team at ************** or email us at ****************************************** . 

  Perch Energy *************

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  Please note that although my cancellation was received and confirmed; I have been billed three cycles. Reading the companys response, I do not expect another bill. If I receive another one, I will be sure to contact BBB again.

  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been talking to people in my community and Im worried I fell for a scam. On June 8, 2024 on I talked to someone who knocked on my door about Perch Community Solar. He told me I would get a discount on my energy bill if I signed up. I didnt think too much about it in the moment, and I didnt think I signed up for anything at the time because I thought I just gave them my contact information and I never followed up, but looking back I am realizing my energy bill is slightly higher than it used to be. Not by much, but Im worried that its going to hit me to be a lot more money one of these months. How can I know if Im signed up for something or not?

  

  Business Response

  Date: 02/06/2025

  Good Evening, 

  Thank you for contacting Perch regarding Bee ******* concerns. We show that Bee ***** enrolled in our community solar program in June 2024. Our records show that her community subscription is not yet active, as her community solar farm has not produced any community solar credits to transfer to her utility account at this time.

  
  Please note that our ************* team attempted to contact Bee ***** on February 5, 2024, and February 6, 2024, but we were unsuccessful in our outreach. Currently, no updates have been made regarding the community solar account. For additional questions or concerns, we recommend that Bee ***** contact our ************* team at ************** or email us at ***********************************************************************. 

  Thank you,

  Perch ************* 

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Woman harassed me at the door. Took pictures of my bill. Said there was a 5% to 10% on my bill that would go on. I read some reviews. Didnt like what I sawZ Tried to call and cancel, Said I didnt have an account so I wouldnt be charged anything or have nothing on my bill and assured me it would be cancelled, But I havent gotten an email saying anything was done. I will be calling back.

  

  Business Response

  Date: 02/05/2025

  Good morning,

  Thank you for bringing ****** ******* concerns to our attention. We acknowledge Ms. ******* enrollment concerns and will follow up with our ************** regarding her feedback.
  Please note that our ************* team attempted to contact Ms. ****** on February 5, 2025,  to confirm that the issue has been resolved to her satisfaction, but we were unsuccessful in our outreach. A confirmation email was sent to the email we have on file to acknowledge the cancellation of the application. For additional questions or concerns, Mr. ****** can contact our ************* team at ************** or email us at ********************************************
  
  Thank you,
  
  Perch Energy *************

  Customer Answer

  Date: 02/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:12/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/14/2024 a representative was going door to door inside my apartment building, was selling Solar electric.I signed his Agreement, however i want to cancel, i see alot of negative information online about the PERCH Community Solar company. I am getting no response from customer service at the company, my agreement states i have 3 business days to cancel, which i am trying to do

  

  Business Response

  Date: 12/16/2024

  Thank you for bringing ******** ******* concerns to our attention. We received Mr. ******* request to cancel his community solar subscription on 12/14/2024, and our records indicate that his request was processed on 12/16/2024. A Cancellation Acknowledgement email was also sent to the email address that we have on file for the customer.
  
  Please note that our ************* team attempted to contact Mr. ****** today to confirm that the issue has been resolved to his satisfaction, but we were unsuccessful in our outreach. For additional questions or concerns, we recommend that Mr. ****** contact our ************* team at ************** or email us at ********************************************
  
  Thank you,
  Perch Energy *************

• Initial Complaint

  Date:11/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Person came to my door explained what the solar credits was but did not inform me that i would be billed by perch and she said that it was all completly free

  

  Business Response

  Date: 11/19/2024

  Good Day,
  
  Thank you for bringing ******* ******** concerns to our attention. We spoke with Mr. ****** on 11/17/2024 and confirmed he does not have an active community solar subscription with Perch. We acknowledge Mr.Alnutts enrollment concerns and will follow up with our ************** regarding his feedback.
  
  If Mr. ****** has any further concerns, our ************* team is available at **************, Monday through Friday, 8:00 a.m. to 7:00 p.m. EST, or by email at ***********************************************************************.
  
  Thank you,
  Perch Energy *************
  

  Customer Answer

  Date: 11/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never sighed for any stuff told them if I did my bills should be cheaper but thats not so my bills are terrible considering I have a small house tried to tell them mu husband might have unnoticed to be he has Alzheimer's and bought a few things before I stopped him I ignored it thinking it was scam but get sending notices for and more money which I told them I was not paying but will not leave me alone driving me crazy

  

  Business Response

  Date: 11/06/2024

  Thank you for bringing these concerns to our attention.Please note that this account has been canceled and the customer no longer has an active ********************************************* Subscription. Please contact our ************* team at **************, or you can email us at ******************************************  if you have any additional questions. Our representatives are available Monday-Friday, 8am 7pm EST.