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Business Profile

Sporting Goods Retail

Boston ProShop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Boston ProShop's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boston ProShop has 2 locations, listed below.

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    Customer Complaints Summary

    • 118 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/24/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 20th I placed an order online for a ******** captain black centennial jersey. I paid $269.99 which has been charged and processed by my bank, so the order did indeed go through. On their website it states that tracking for orders is sent 1-2 days after ordering. I reached out via email and called both the local and toll free number during their business hours. Nobody answered my email, nobody answered the phone. There's been no correspondence what so ever. I go to ****** to look the company up (I initially came across them via the Boston bruins *** site) and I see multiple recent one star reviews claiming the same thing I'm experiencing, buying expensive items and never receiving them. I would prefer to have the item I ordered as I would like the authentic centennial jersey. Or I want a refund.

    • Initial Complaint

      Date:07/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction Date: 4/11/2023 Order No. ***** Framed Swatch is Item 2 of 2 from order (Item 1 of 2 "Hug It Out" tee has been received)Item ordered: ******************************* Signed/Autographed Jersey Swatch 36x25 Frame SKU# bergswatch $495.00 Route Package Protect $10.70 Received ****** 4/14 with packing slip stating that the items ship separately. Paid for Route Package Protect to ensure delivery. Per Route Protect, an item was delivered on 4/14. Upon checking ***** tracking, a photo was taken by the delivery driver of the tee and nothing else. Inside of the tee package, the packing slip stated that the items ship separately. Attempts have been made by e-mail and phone to contact the Boston Pro Shop as well as a review left on their website for a hopeful response, but still no contact has been made on their behalf other than one e-mail shortly after the tee was received stating that the order has been partially fulfilled. Route Package Protect can no longer help as it has been past the range of dispute.

      Customer Answer

      Date: 07/29/2023

      Sent a message via their ******** messenger Wednesday. Someone on their end stated they would have someone  from the team look into my order and have not responded since.

    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a ******************************* Signed / Autographed LE 20th Bruins Captain ***** on April 30, 2023. It cost $512.50. Was told it would take 1-2 weeks to ship. After many emails and (unanswered) phone calls, finally received a tracking number June 5th. Our order was supposedly delivered to somewhere in ********. Unfortunately, it was supposed to be sent to *******. We have emailed and called numerous times since then and have received no response. Order no. is *****. Tracking no. ************. I just want to receive the item I have already paid for. Theyre still selling them on the website so Id like them to send me one asap.

      Customer Answer

      Date: 06/22/2023

      I have not heard from the business in response to my complaint.  As of right now I am out over $500 and have not received my item nor have I received any response from the business regarding what they are doing to address the situation. 

    • Initial Complaint

      Date:05/24/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from bostonproshop.com an affiliate of their store on April 18th. Product was $184 + tax =$195.75 (and I included their route package protection.) Product number #***** It's now May 24th. No tracking number, no product. I've emailed several times (like 5 or 6) with only 1 reply stating: The photograph is going to be shipped directly to you from the third party company. And if you call the proshop number voice-mail of please leave name number and product number.CONTACT US Toll Free: ************ General Info: ************ ***************** ************ Email: ***************************************************** ProShop powered by 47 The Hub on Causeway 84 Causeway St Boston ** ***** No tracking number, no response, no product- I feel like they stole my money!

    • Initial Complaint

      Date:05/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing after leaving multiple messages and emails on your website the past few months. I bought a sweatshirt (order # *****) as a Christmas present for my son and it was too small. I sent it back as a exchange 1/6/23 for a size XXL. Since January, I have not received the exchanged sweatshirt or any communication as to if this size was available. I have spent many frustrating months chasing this gift for my son and am hoping to have some resolution. I was hoping to speak to someone this morning on the customer service line and the memory was full, rendering me unable to leave a message. Any timely help you could give me into this matter would be greatly appreciated. Thank you.

      Customer Answer

      Date: 05/30/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:04/18/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a Bruins Jersey 12-16-2022 and still have not recieved it. SKU #******* Order #***** Dollar amount was $265.20 Sent emails no response. Phone calls left message no response. Would just like them to send what I ordered

    • Initial Complaint

      Date:03/25/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/12/2022 I purchased at Boston Bruins Retro jersey for $265.20 and have as of this complaint not received the item ordered or a refund. The item was guaranteed to be shipped for a Christmas 2022 delivery. On 12/23/22 the only message ever received from the company said the merchandise would not be delivered and to be patient with the company as they were trying to process all orders. Since mid-January we have called the consumer number on the website many times and have only been able to leave messages. 4 Emails have been sent and no replies not even to say our email was received and is being processed, nothing. I have logged a complaint on the ************************ and hope others due the same thing.

    • Initial Complaint

      Date:03/24/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted an order on 11/25 totaling ****** and have not received it. I have gotten emails and "confirmation" of delivery. I ordered 6 items and did receive one hat. I have emailed and called multiple times with no response.

      Customer Answer

      Date: 04/04/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:03/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a sweatshirt on line on 11/17/2022 at a cost of $90.00 plus $0.98 for "route package protection". The sweatshirt did not fit my son. I received the order mid January 2023 1/17/23 email sent inquiring how to exchange item for a different size.1/30/23 Left message on voicemail to call back.2/10 - 3/10 I called several times to try to speak to someone or leave another message and the voicemail was continuously full.3/11/23 I was able to leave a message and asked for a call back by 3/15/23 or I would be in contact with BBB 3/19/23 Left message again, wanted to exchange for different size -- will be contacting BBB

      Customer Answer

      Date: 04/02/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a 2022 reverse retro pooh bear jersey from Boston proshop on Nov 8th 2022 money withdrawn on Nov 11th 2022 orders were to be shipped starting Nov 15th 2022,I've been waiting for 16 weeks now for this jersey, they sent one...on Dec 9th of 2022 it was defective...I sent it back on Dec 12th 2022 at 9 Am est they received it....Now have been waiting all this time for my replacement Jersey....1000 phone calls numerous E mails, txt messages, they still have not contacted me....I sent photos of defective Jersey ***** the return label sent by E MAIL.... I have not gotten a response from anyone in all this time.....so frustrated, erritated. ******, Angry....

    Boston ProShop is NOT a BBB Accredited Business.

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